0 - 1 years
0 Lacs
Posted:1 month ago|
Platform:
Work from Office
Full Time
Provide prompt, professional, and friendly responses to customer inquiries via email, live chat, and web-based contact forms. Accurately diagnose customer issues and provide appropriate solutions or alternatives. Maintain thorough and accurate records of customer interactions using our CRM or ticketing system. Customer Support Representative specializing in email, chat, and web-based support Ensure follow-ups are conducted in a timely manner until resolution is achieved. Identify recurring issues and contribute to the creation of FAQs, knowledge base articles, and support documentation. Meet or exceed KPIs related to response time, resolution time, and customer satisfaction. Job Types: Full-time, Permanent, Fresher Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Night shift Rotational shift Application Question(s): Immediate Joiner ,Cab service will be provided for night shift. Experience: Customer support: 1 year (Required) Language: English (Required) Location: Powai, Mumbai, Maharashtra (Required) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required) Work Location: In person
Acme Services Private Limited
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