Customer Support Associate (International Voice & Email Process)

We are seeking a Customer Support Associate with 6 months to 2 years of experience in international voice and email processes. The ideal candidate will have a customer service background, particularly in billing or the telecom domain, and a dedication to providing outstanding customer experiences. Responsibilities include handling customer inquiries through voice and email for international clients, assisting customers with billing-related queries and service issues, delivering timely and effective support to ensure customer satisfaction, maintaining a high level of product knowledge, documenting customer interactions, escalating unresolved issues when necessary, and adhering to company policies. The qualifications and skills required for this role include 6 months to 2 years of experience in international voice and email processes, preferably in billing or telecom, excellent English verbal and written communication skills, basic knowledge of MS Office and email tools, strong problem-solving abilities, the capacity to manage multiple customer interactions under pressure, attention to detail, and a customer-centric mindset. The benefits of this position include a competitive salary with bonuses and incentives based on performance, including performance bonuses at 6 months and 1 year, monthly incentives for meeting targets, and opportunities for career growth and development. The work schedule involves rotational shifts, including night shifts, to accommodate international time zones. If you are passionate about customer service and are looking for growth in a dynamic environment, apply now to be a part of our team in Pune!,