Customer Support Associate

Position: Operations / Customer service Associate

Experience: 1- 2 year

Industry: EdTech

Location: South Delhi

Employment Type: Full-time

Job Summary:

We are looking for a motivated and energetic Telecalling Associate to join our team. The ideal candidate should have 0-1 year of experience in the EdTech industry or a strong willingness to learn. As a Telecalling Associate, you will be responsible for connecting with potential students, providing them with information about our courses, and assisting them in their enrollment journey.

Key Responsibilities:

• Make outbound calls to prospective students and explain course details.
• Address student inquiries regarding programs, fees, and enrollment processes.
• Follow up with leads to ensure successful conversions.
• Maintain accurate records of conversations and follow-ups in the system.
• Provide excellent customer service and build a positive rapport with students.
• Meet monthly targets for calls and enrollments.
• Work closely with the sales and marketing teams to drive admissions.

Requirements:

• Education: Any graduate or pursuing graduation.
• Experience: Freshers or up to 1 year of experience in telecalling, sales, or customer service (preferably in the EdTech industry).
• Strong communication skills in English and regional languages.
• Good convincing and negotiation skills.
• Ability to handle rejections and work in a target-driven environment.
• Basic knowledge of MS Office and CRM tools is a plus.

Benefits:

• Competitive salary and incentives.
• Career growth opportunities in the EdTech industry.
• Training and mentorship provided.
• Dynamic and friendly work environment.

If you are enthusiastic about education and enjoy interacting with people, we would love to have you on our team!

Benefits:

• Cell phone reimbursement
• Health insurance
• Life insurance
• Provident Fund

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 0-1 year (Preferred)
• Sales: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person

Job Types: Full-time, Permanent

Pay: ₹10,111.04 - ₹36,024.64 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Experience:

• total work: 1 year (Required)

Work Location: In person