Customer Support _ US Voice

Role & responsibilities

The Customer Service Specialist will provide outstanding customer service to Law Enforcement Agencies (LEA), Law Enforcement Officers (LEO), Coordinators, and to Small / Medium Businesses (SMB). Working hand in hand with Customer Experience and Customer Support departments, the role will be in communication with Law Enforcement agencies, officers, and businesses organizing off-duty jobs between customers. As the role is understood, it is expected that this individual will assume responsibility for either a group of LEAs, RMS, or SMBs. This individual must adapt to change resulting from a fast growing and successful company and must fit culturally with our values. It is important to be honest, hard-working, and a thinker.

Responsibilities

Duties will include but are not limited to:

• Managing job placements for officers and businesses between both parties.
• Technically knowledgeable of software tools.
• Assuming full accountability for placement and control of service needs.
• Software account creation and confirmation of access
• Facilitate activities of scheduling, booking, and canceling jobs for all parties.
• Communicate customer feedback and actively evaluate comments to drive continuous improvement.
• Build jobs in the platform that adhere to the law enforcement agency rules
• Manage the officer assignment, reassignment, call tree and draft

Qualifications

• A minimum of a high school diploma; however, a bachelors degree in finance, accounting, or a related field is highly preferred.
• 2+ years relevant or related Customer Success/Service software operations Service.
• Understanding of law enforcement agencies, officers, coordinators. Service in fast-growing SaaS business model.
• Understanding of industry-related Customer Service operations, technologies and trends.
• Excellent organization skills, attention to detail, and the ability to handle confidential information.
• Experience with customer relationship management tools (e.g., Salesforce)
• Experience with Tools and Languages: Salesforce Service Cloud and Slack
• Experience with Microsoft 365 (Excel, PowerPoint, Word) or Google Workspace (Sheets, Presentations, Docs)

Required Qualifications

• 1+ years of relevant or related customer service software operations experience. Service working extensively with customers in fast paced environments.
• Excellent problem solving and technical skills.
• Must be able to pull reports and have a good understanding of metrics used to measure success.

Immediate Joiners with Excellent communication can call: 9750950175