Customer Success Manager

Key Responsibilities

● Client Ownership: Manage high-value enterprise accounts, primarily in the US,

end-to-end

● Customer Advocacy: Develop a strong understanding of client needs and ensure

their voice is heard internally

● Issue Resolution: Handle escalations with maturity and speed — independently

and confidently

● Relationship Management: Build long-term relationships with key stakeholders

and act as the primary point of contact

● Product Expertise: Develop a deep understanding of our AI platform and

translate that knowledge into value for clients

● Account Strategy: Identify opportunities to improve adoption, retention, and

satisfaction across multiple products

● Cross-functional Collaboration: Work closely with product, engineering, and

leadership teams to ensure seamless delivery and support

What We’re Looking For

● 5–8 years of experience in Customer Success / Account Management,

preferably with US enterprise clients

● Proven ability to manage relationships independently without executive oversight

● Strong communication and interpersonal skills with a consultative approach

● Ability to understand complex product ecosystems and explain them clearly

● Startup experience or working in fast-paced, high-growth environments is a plus

● Based in Chennai or willing to work in a hybrid setup

What You'll Gain

● A pivotal role in one of India’s leading AI startups

● High ownership and autonomy in client-facing work

● The chance to represent a cutting-edge AI platform on a global stage

● Work with a sharp, driven team building products that truly matter