Customer Success Manager

Company Description

WYTLABS focuses on delivering what businesses need to grow targeted traffic and potential leads through their SEO processes. We pride ourselves on being transparent and open, educating clients while improving their rankings. Our approach cuts through the noise, providing clear and effective SEO solutions.

Role Description

This is a full-time hybrid role for a Customer Success Manager, located in Gurugram with some work-from-home flexibility. The Customer Success Manager will be responsible for ensuring customer satisfaction, driving customer retention, building and maintaining strong relationships, and providing excellent customer service. Day-to-day tasks will include analyzing customer data, addressing customer inquiries, identifying opportunities for improvement, and collaborating with other teams to enhance the overall customer experience.

Qualifications

• Skills in ensuring Customer Satisfaction and driving Customer Retention
• Strong Analytical Skills
• Proficiency in Relationship Building
• Excellent Customer Service abilities
• Outstanding written and verbal communication skills
• Ability to work independently and in a hybrid work environment
• Experience in a customer success or support role is a plus
• Bachelor's degree in Business, Marketing, or a related field