Customer Success Lead

Job Description

Job Title: Customer SuccessLead(DMS) Location: Gurgaon Job Type: Full-time About EAZY ERP Technologies Pvt. Ltd.: EAZY ERP Technologies Pvt. Ltd. is a rapidly growing IT firm specializing in end-to-end business automation solutions. Our comprehensive suite includes ERP, DMS (Distributor Management System), SFA, Retailer App, Payroll, Asset Management, CRM, and customized solutions. Established in 2007, we pioneered India s first Tally-integrated ERP, seamlessly automating operations without disrupting existing accounting systems. Since launching Eazy DMS in 2015, we have revolutionized secondary sales management, optimized resource allocation, and fostered innovation. Today, we proudly serve over 600 manufacturers across India, the Middle East, and Africa, supporting more than 45000 distributors and over 4 million retailers. Our diverse clientele includes industry leaders such as Crompton, Reliance, Philips, V Guard, Hindware, Astral, Dorset, Merino, Greenply, Bunge, Milton, Borosil, MDH, and Priya Gold Role Overview: As a Regional Manager for our DMS division, you will play a pivotal role in driving the success of our projects and bring additional revenues in the West Region. This role offers a unique opportunity to lead a team of project managers and coordinators, ensuring timely project delivery while cultivating strong relationships with senior client stakeholders, including CEOs, Sales Heads, CIOs, and CTOs. Key Responsibilities: - Lead with Vision: Oversee and mentor project managers and coordinators, ensuring effective execution and delivery of DMS projects. - Strategic Management: Develop and implement project plans to meet deadlines and quality standards, while aligning with client needs. - Client Engagement: Build and maintain strong relationships with senior client stakeholders, including CEOs, Sales Heads, CIOs, and CTOs, enhancing client satisfaction and trust. - Domain Expertise: Utilize your knowledge in FMCD, building materials, auto components, and supply chain management to drive project strategies and solutions. - Performance Oversight: Monitor project progress, address challenges, and implement adjustments to ensure successful outcomes. - Opportunity Identification: Leverage client interactions to uncover and drive upselling opportunities, expanding project scope and value. - Continuous Improvement: Foster a culture of continuous improvement and innovation within the project team. Qualifications: - Any Bachelor s degree - 10-12 years of experience in Regional Sales with a proven ability to lead a team for Customer Excellence. - Extensive domain knowledge in Distribution business of FMCD / building materials - Strong leadership, communication, and stakeholder management skills. What We Offer: - Incentives: Performance -based incentives for successful project completion and upselling achievements. - Career Advancement: Opportunities for growth and professional development in a leading technology firm.