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Niit Learning Systems
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Customer Service - Mumbai || US Voice Process

Customer Service - Mumbai || US Voice Process

Niit Learning Systems

0 - 2 years

2 Lacs

Mumbai Navi Mumbai Mumbai (All Areas)

Posted:1 week ago| Platform:

Apply

Skills Required

Customer Service BPO US Process Bpo Customer Service Bpo Voice Customer Care Voice Process Customer Handling Voice Support International Voice Process International Calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Service Specialist Night Shift (Work from Office)

Location

We are looking for smart professionals with a great attitude to make every single client interaction delightful

Your Impact as a Customer Service Specialist- HRO

Customer Service through calls.
Ensure timely and accurate service delivery at defined productivity levels
Build client & domain knowledge to be able to deliver a resolution on the first conversation
Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction,
Service Level, Handle Time & Customer Effort
Maintain Internal & Client level delivery quality on calls.
Adhere to Customer Service Attendance & Accountability policies
Execute issue /query resolution and ensure proper documentation &follow-up
Identify, share and support operational improvements

Education:

Graduates in B.Com, B.A, BBA, BSc ,BPharma
Not Eligible/ No Hire BTech, MTech, MCA, BCA, MBA, HM any other specialised/ technical stream

Required Experience

Excellent communication skills
Should be flexible to work in rotational shifts
Proficient in computer usage and Basic knowledge on MSOffice

We Offer You:

Defined career roadmap which offers growth opportunities
Performance based incentive program
Investment in talent development and skills enhancement
Work life balance with 5 day workweek
Collaborative environment with best in class professionals
Focus on colleague engagement and fun@work
Insurance benefits

Interested candidates, please apply directly or share your resumes on :

Ankita.9.Sinha@niitmts.com

Embark on a fulfilling career journey with us, where your growth and development are our top priorities. Apply today and become a part of our dynamic team!

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