Customer Service Senior Analyst

Skill required: Customer Operations - Non Voice - Service Desk Non-Voice Support

Designation: Customer Service Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years
About AccentureCombining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com

What would you do The Procurement Operations Sr. Analyst will be aligned to Accentures fastest growing business segment, Accenture Operations. In this role, you will serve one or more clients across industries, providing an unmatched opportunity to gain perspective and build a solid platform for career growth. You will build exceptional client relationship management skills while working in a team environment. You will develop strong project management skills and grow analytical problem solving capabilities. You will be part of Accentures market leading procurement organization driving significant and tangible value by impacting bottom line results that can support our clients strategic objectives like sustainability, innovation growthCustomer Operations - Voice - Help desk role - ticket resolution/Chat supportRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.

What are we looking for Bachelors Degree Minimum of 3 years of experience in a strategic sourcing, procurement, and or supply chain function Bachelors Degree in Business, Supply Chain, Sourcing, Procurement Experience in Source To Pay Services/Procurement ProcessingStrong analytical skills, spend analysis, savings opportunity assessment Proficiency with Microsoft Word and Excel
Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts
Qualification
Any Graduation