Customer Service Representative || Trading Segment

We are hiring Customer Service Representative from Import -Export/Trading Segment Experience Candidate.
Note- Female Candidates Preferred.

About the Role:

We are seeking a highly motivated and detail-oriented Customer Service Representative (CSR) to join our fast-paced trading operations. As a key member of the support team, you will be the first point of contact for clients, ensuring their inquiries and issues are handled efficiently and professionally. Your knowledge of trading platforms, financial products, and market operations will be essential in delivering exceptional customer experiences.

Key Responsibilities:

• Respond to client inquiries via phone, email, and live chat in a timely and professional manner.
• Assist clients with account setup, platform navigation, trade execution, and basic technical issues.
• Troubleshoot and resolve client issues related to trading platforms (e.g., MT4/MT5, proprietary platforms).
• Educate clients on products, trading tools, market hours, margin requirements, and risk controls.
• Escalate complex issues to the appropriate department while maintaining ownership of the client experience.
• Collaborate with Compliance and Operations to ensure adherence to regulatory requirements.
• Maintain accurate client records and log interactions in CRM systems.
• Monitor and support live trading activity during market hours, particularly during high volatility events.
• Identify potential fraudulent activity and report in line with internal procedures.

Drop your cv into given email Id - zulfequar@tpeginternational.com

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Language:

• English (Preferred)
• Hindi (Preferred)