Customer Service Representative

US Call Center, Pune -Voice Agent-For 2 Months only-Cab, Meal, Snacks.

Job description

THIS IS A SHORT-TERM WORK CONTRACT FOR 2 MONTHS ONLY. There are NO sales targets. We are hiring only for customer support. Salary up to INR 40000/per month plus performance-based incentives.

Role & Responsibilities: The ideal candidates are those with at least one year of work experience in a voice call center in the US process and time zone who can provide excellent service by actively listening to customers calling from the US, understanding the purpose of their calls/emails, answering questions, resolving issues, and creating positive experiences for customers through inbound calls.

Preferred candidate profile :

1. Higher Secondary Certificate, Diploma, or equivalent qualification.

2. One-Two years of customer service experience in a call center in the US time zone.

3. Proficient in using modern CRM systems with accuracy and speed.

4. Active listener with effective verbal and written communication skills.

5. Proficient in problem-solving, multitasking and time management.

6. Ability to handle a high volume of calls and emails efficiently.

7. Professional demeanor in all customer contacts.

8. Proven ability to memorize and recall knowledge. 9. Strong team player.

Perks and benefits

1. Shift Allowance.

2. Overtime Allowance,

3. Pick up and drop by office cab

4. Meal (1 Meal in shift) and snacks.

IMPORTANT : This is a short-term work contract for 2 months, with no sales targets. We are hiring solely for customer support. The salary is up to INR 40000/- per month, plus performance-based incentives.

IMPORTANT : Once your resume is shortlisted, you may receive the introductory screening call during U.S. business hours.

Role: Non Tech Support - Voice / Blended

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Temporary/Contractual

Role Category: Voice / Blended

Education

UG: Graduation Not Required

Key Skills

Skills highlighted with ‘‘ are preferred keyskills