The Customer Support Executive position requires a dedicated and detail-oriented individual to serve as the primary point of contact for customers. Your main responsibilities will include addressing customer inquiries, assisting with order placement, and ensuring a seamless coordination between various departments to facilitate timely product delivery. You will be expected to respond to customer queries via phone, email, or chat, handle and resolve complaints in a professional manner, and accurately manage customer orders in the system. Additionally, you will collaborate with internal departments such as Accounts Receivable, Purchasing, and Logistics to ensure that order processing and delivery deadlines are met. Providing regular updates to customers on order status and maintaining proper documentation of interactions and orders are also key aspects of the role. To be successful in this position, you should hold a Bachelor's degree in any field and have at least 3 years of experience in customer service or order management. Strong communication skills, proficiency in MS Office, the ability to work well under pressure, and a problem-solving mindset with attention to detail are essential qualifications. Female candidates are preferred for this role. Overall, as a Customer Support Executive, you will play a crucial role in enhancing customer satisfaction by improving service procedures, policies, and standards to ensure a positive experience for our customers.,

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Customer Service Representative