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Customer Service Manager (m/f/x) – Industrial Division

15 years

0 Lacs

Shoolagiri Tamil Nadu India

Posted:1 week ago| Platform: Linkedin logo

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Skills Required

service drive cutting test reports training development optimization crm electrical leadership management reporting

Work Mode

On-site

Job Type

Full Time

Job Description

RENK


Renk Gears Pvt. Ltd.

Responsibilities:

  • Managing After Sales Business for Industrial division and meeting the annual targets
  • Handling Service queries, complaints from customers and deputing Service engineers to address the issues.
  • Preparing Revenue Reports, Engineer utilization reports etc & submission on time
  • Managing Service teams and ensuring utilization of engineers to the optimum levels
  • Training Service Engineers on Renk products and ensuring competency and skill development to Renk standards
  • Responsibility towards achievement of ISO or any such standards from time to time.
  • Optimization of systems & procedures including MTBF
  • Implementation CRM tools for Renk India


Requirements:

  • Bachelor’s degree in Mechanical or Electrical Engineering
  • 12–15 years of relevant experience in aftermarket and service management
  • Deep knowledge of industrial gearboxes, especially cement mill and high-speed turbo gearboxes
  • Strong leadership, customer management, and reporting skills
  • Experience with ISO standards and CRM implementation

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RENK Group

3 Jobs

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