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Jobs in Navi Mumbai
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IDFC FIRST Bank
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Customer Service Executive-Retail Liabilities Inbound

Customer Service Executive-Retail Liabilities Inbound

IDFC FIRST Bank

0 years

0 Lacs

Navi Mumbai Maharashtra India

Posted:1 day ago| Platform:

Apply

Skills Required

service migration metrics

Work Mode

On-site

Job Type

Full Time

Job Description

Job Requirements

Role/Job Title: Customer Service Executive - Retail Liabilities InboundBusiness: ServiceFunction/ Department: Customer ExperiencePlace of work: Customer Contact Center (Phone Banking unit)

Roles & Responsibilities

'1. Productivity

Maintaining Service Quality
Average Handling Time
First Contact Resolution
Maintaining TAT for all customer requests
Channel Migration to alternate channels

Secondary Responsibilities

'Drive all the initiatives in the Customer contact center.

Key Success Metrics

'Productivity, Average handling time, First contact resolution

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