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IDFC FIRST Bank
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Customer Service Executive-Retail Liabilities Inbound

Customer Service Executive-Retail Liabilities Inbound

IDFC FIRST Bank

1 - 5 years

0 Lacs

navi mumbai maharashtra

Posted:1 week ago| Platform: Shine logo

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Skills Required

customer service retail liabilities inbound service quality tat average handling time first contact resolution channel migration

Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Service Executive - Retail Liabilities Inbound in the Customer Experience department at the Customer Contact Center (Phone Banking unit), your primary role is to ensure productivity by maintaining service quality, average handling time, and first contact resolution. Additionally, you will be responsible for maintaining Turn Around Time (TAT) for all customer requests and encouraging channel migration to alternate channels. In this role, you will also drive all initiatives within the Customer Contact Center to enhance the overall customer experience and satisfaction. Your key success metrics will include productivity, average handling time, and first contact resolution. By excelling in these areas, you will contribute to the efficiency and effectiveness of the customer service operations, ultimately leading to improved customer satisfaction and loyalty.,

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IDFC FIRST Bank

Banking and Financial Services

Chennai

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Customer Service Executive-Retail Liabilities Inbound