Customer Service Executive

Job Opening: Customer Service Executive – Client Coordination & Lead Conversion

Company: Dorby Laminate

Location: Vashi, Navi Mumbai

Working Days: Monday to Saturday

Working Hours: 10:00 AM to 6:00 PM

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Company Overview

Dorby is a reputed brand in the building materials industry, specializing in premium laminates. With a strong presence in the market, we cater to the evolving needs of architects, interior designers, contractors, and carpenters. Our head office is located in Vashi, Navi Mumbai. We are currently seeking a dedicated Customer Service Executive who can thrive in a dynamic, fast-paced environment.

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Role Overview

As a Customer Service Executive, you will play a vital role in introducing our laminate products to prospective clients including architects, carpenters, and contractors. You will handle client coordination, lead conversions, product presentations, and basic administrative support. This role demands excellent communication skills, a proactive attitude, and attention to detail.

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Key Responsibilities

• Make outbound calls to architects, carpenters, and prospective clients to introduce Dorby’s product range.
• Present new catalogues and product collections, and understand customer needs.
• Follow up on lead sheets provided by the sales team and ensure timely communication.
• Convert potential leads into active clients and maintain conversion records.
• Handle incoming inquiries and explain product features confidently.
• Maintain accurate records of customer interactions and lead status.
• Provide data entry and general administrative support to the sales and marketing teams.
• Ensure client satisfaction through professional and prompt follow-ups.
• Report daily progress and support sales growth objectives.

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Qualifications and Skills

• 2–4 years of experience in tele calling, customer service, or client coordination roles.
• Fluency in Hindi (mandatory) and English; other regional languages will be an advantage.
• Proficiency in MS Office, especially Excel, and basic data management tools.
• Strong interpersonal skills and a pleasant, confident telephone manner.
• High attention to detail, with the ability to multitask and work under pressure.
• Candidates must be from Vashi or nearby areas in Navi Mumbai. Relocation will not be considered.

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How to Apply

Interested candidates can send their resumes to [email protected]

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person