Customer Service Executive & MIS

You will be responsible for supervising day-to-day operations in the customer service department in Indore. Your role will involve responding to customer service issues promptly and creating effective procedures, policies, and standards. You will be expected to develop customer satisfaction goals, maintain accurate records, and document all customer service activities. Additionally, you will need to have a good working knowledge of MIS tools, applications, and concepts such as ERP, CRM, etc. As part of your responsibilities, you will be required to develop, implement, and maintain MIS systems, provide technical support to end users, and train users. You will also need to coordinate and build relationships with vendors to ensure the achievement of all systems objectives. Furthermore, assessing service statistics, preparing detailed reports, managing the approved budget of the customer service department, and staying informed on the latest industry techniques and methods will be essential aspects of your role. To qualify for this position, you should hold a Bachelor's degree in business administration or a relevant field. A maximum of 5 years of proven experience in a customer service position will be required. Proficiency in Microsoft Office and other related customer service software is essential, along with outstanding written and verbal communication skills. A good understanding of management practices and techniques, as well as excellent leadership and interpersonal skills, will also be necessary.,