Customer Service Executive

Job Title: 811 Inbound (Customer Service Executive) Key Responsibilities: Inbound/Outbound Calls: Handle inbound and outbound calls to process customer queries, requests, and concerns efficiently and to the customer’s satisfaction. Cross-Selling: Identify opportunities for cross-selling banking products during customer calls and convert these opportunities into sales. Customer Service: Provide quality service to customers, ensuring their issues and queries are resolved in a timely and effective manner. Customer Delight: Consistently create a positive and delightful experience for customers, ensuring they feel valued and heard. Service Benchmarks: Meet and exceed productivity and service benchmarks set by the company, ensuring customer satisfaction is maintained. Log Completion: Ensure all relevant logs, documentation, and process targets (end-of-day reports) are completed as required. Required Skills:Excellent Communication: Clear, articulate, and professional communication skills to handle customer queries effectively. Customer-Centric Attitude: Strong focus on delivering excellent customer service and creating a positive experience. Sales Skills: Ability to identify opportunities for cross-selling banking products in a natural and non-intrusive manner. Problem-Solving: Strong problem-solving skills to resolve customer issues promptly and efficiently. Attention to Detail: Ability to accurately document customer interactions and meet targets. Qualifications:Educational Background: Minimum of a high school diploma or equivalent. A degree in any field is a plus. Experience: Previous experience in customer service, banking, or sales (preferably inbound call centers) is preferred, but not mandatory. Salary:Compensation: ₹2,80,000 to ₹3,50,000 per annum (based on experience and qualifications) How to Apply: For more information or to apply, please contact HR Mayuresh at 9822643973.