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Customer Service Executive

Customer Service Executive

Globiva

0 - 5 years

1 - 2 Lacs

Gurugram

Posted:1 month ago| Platform:

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Skills Required

Customer Service blended BPO Email Query Handling Solving Queries Calls Semi Voice Non Voice Inbound Outbound Communication Skills Spoken English Sales CSE Domestic Telecalling Customer Care Voice support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job description Role & responsibilities : - Interface with Customers via EMAIL / Inbound calls for the purpose of resolving routine problems with products or services *Greet Customers in a courteous, friendly, and professional manner using agreed upon procedure s. *Clarify Customer requirements; probe for and confirm understanding of requirements or problem. Candidate Profile- *Graduation Mandatory with 1 year of experience in Blended Process. *Excellent verbal and written communication skills. *Flexible with 24/7 Environment. Requirements: Previous experience in BPO sales or customer service is highly desirable. Excellent communication skills, both verbal and written. Strong persuasive and negotiation abilities. Ability to work in a fast-paced and target-driven environment. Good problem-solving skills and ability to handle objections effectively. Proficiency in using CRM software and other sales tools. Graduation Mandatory. Benefits: Competitive salary package with attractive incentives and bonuses. Comprehensive training and ongoing professional development. Opportunities for career growth and advancement within the company. Health insurance coverage. Paid vacation and sick leave. Fun and engaging work environment with regular team-building activities. How to Apply: Virtual Interviews Available call or WhatsApp- 8851734054 HR Anamika

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Customer Service Executive