Customer Service Executive (CSE)

Job Summary:

We are looking for a dedicated and customer-focused Customer Service Executive to join our ecommerce team. The ideal candidate will have 6 months to 1 year of experience in customer service,

preferably in the online retail industry. You will be responsible for handling customer queries,

complaints, order tracking, and ensuring a seamless shopping experience for our customers.

Key Responsibilities:

* Respond to customer queries via phone, email, chat, and social media in a timely and

professional manner.

* Resolve product or service problems by clarifying customer complaints, determining the

cause, and offering appropriate solutions.

* Process orders, forms, applications, and requests accurately.

* Coordinate with internal departments (logistics, warehouse, technical, etc.) for order

fulfilment and issue resolution.

* Follow up with customers to ensure their issues are resolved to satisfaction.

* Maintain customer records by updating account information.

* Handle return, refund, and exchange requests as per company policy.

* Escalate unresolved issues to the appropriate team when necessary.

* Provide feedback to the team to improve the overall customer experience.

Requirements:

* 6 months or 1 year of experience in a customer service role (e-commerce experience preferred).

* Excellent communication skills in English and [mention regional language if applicable].

* Strong interpersonal skills and a customer-first attitude.

* Proficiency in using CRM tools, ticketing systems, and MS Office.

* Ability to multitask and handle high-volume queries during peak periods.

* Flexible to work in rotational shifts, weekends, and holidays if required.

Preferred Qualifications:

* Bachelor’s degree in any discipline.

* Experience with e-commerce platforms or order management systems.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• Do you have 6 months of experience in customer service?

Education:

• Bachelor's (Required)

Language:

• English (Required)

Location:

• Delhi, Delhi (Preferred)

Work Location: In person

Speak with the employer
+91 6395973115