Customer Relationship Specialist

You are required to have a minimum of 1 year of experience in customer relationship management within the real estate industry. Additionally, proficiency in statistical analysis techniques is expected to understand customer behavior and enhance service delivery. Your primary responsibilities will include developing and nurturing strong relationships with customers to improve satisfaction and retention rates. Utilizing data analysis and predictive modeling will be crucial to identify customer needs and enhance services. Collaborating with the marketing team to tailor communication strategies based on customer preferences is also part of your role. Efficiently managing customer inquiries and feedback to maintain high service quality, supporting business development initiatives by leveraging customer data analysis, and implementing continuous improvement processes based on customer insights are key aspects of your responsibilities. You will also work closely with engineering teams to ensure customer requirements align with technical solutions. Conducting regular customer reviews to uphold service expectations, exploring growth opportunities, and ensuring alignment with customer needs will be essential in this role.,