Title Customer Relationship Specialist

You are required for the position of a female CRM executive in Kokapet, Hyderabad for a leading real estate developer. You should have a minimum of 1 year of experience in customer relationship management in the real estate industry. Additionally, you must possess proficiency in statistical analysis techniques to understand customer behavior and improve service delivery. Your primary roles and responsibilities will include developing and maintaining strong customer relationships to enhance satisfaction and retention. You will be expected to utilize data analysis and predictive modeling to identify customer needs and improve services. Collaboration with the marketing team is essential to tailor communication strategies that address customer preferences effectively. Managing customer inquiries and feedback efficiently to ensure a high level of service quality is a key aspect of the role. Furthermore, you will support business development initiatives by identifying potential opportunities through customer data analysis. Implementation of continuous improvement processes based on customer insights and feedback is crucial. You will work cross-functionally with engineering teams to align customer requirements with technical solutions. Conducting regular customer reviews to ensure alignment with service expectations and explore growth opportunities will also be part of your responsibilities.,