Customer Relationship Executive-Electric Vehicle Auto Mobile Industry

Dear Candidate,

JOB DESCRIPTION

Electric vehicle may require.

Job Profile: Customer Relationship Executive

Role Overview: As a Customer Relationship Executive (CRE) in the automobile industry, you

will serve as the primary point of contact between the dealership/service center and customers.

Your role will involve building strong relationships with customers, addressing their inquiries and

concerns, and ensuring their satisfaction with the products and services offered by the

dealership.

Responsibilities:

1. Customer Interaction:

• Greet customers warmly and assist them with inquiries, test drives, and vehicle

selection.

• Provide information about the features, specifications, and pricing of vehicles.
• Address customer concerns and resolve complaints in a timely and professional

manner.

2. Service Coordination:

• Schedule service appointments for customers and coordinate with the service

department to ensure timely completion of repairs and maintenance.

• Communicate service recommendations, estimates, and updates to customers in

a clear and courteous manner.

• Follow up with customers after service visits to ensure satisfaction and address

any additional concerns.

3. Customer Feedback and Surveys:

• Collect feedback from customers regarding their experiences with the

dealership/service center.

• Conduct customer satisfaction surveys to identify areas for improvement and

measure customer satisfaction levels.

• Analyze survey results and collaborate with management to implement changes

and enhancements based on customer feedback.

4. Relationship Building:

• Build and maintain strong relationships with customers to foster loyalty and

repeat business.

• Keep detailed records of customer interactions and preferences to personalize

future interactions and offerings.

• Proactively reach out to customers on special occasions such as birthdays and

vehicle anniversaries to strengthen relationships.

5. Product Knowledge and Training:

• Stay updated on the latest vehicle models, features, and technologies to provide

accurate information to customers.

• Participate in training sessions and workshops to enhance product knowledge,

sales skills, and customer service techniques.

Requirements:

• Bachelor's degree or masters degree in Business Administration, Marketing, or a related

field (preferred).

• Proven experience in customer service, sales, or a related role, preferably in the

automobile industry.

• Pleasant personality with a customer-centric mindset.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and customer-focused mindset.

• Organizational and time-management skills to handle multiple customer interactions.

• Ability to multitask and prioritize tasks in a fast-paced environment.

• Proficiency in MS Office applications and CRM (Customer Relationship Management)

software.

• Enthusiasm for automobiles and willingness to learn about new products and

technologies.