Customer Relationship Executive-Electric Vehicle Auto Mobile Industry Avani Consulting

3.0 - 5.0 years

4 - 6 Lacs

Mumbai

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Dear Candidate, JOB DESCRIPTION Electric vehicle may require. Job Profile: Customer Relationship Executive Role Overview: As a Customer Relationship Executive (CRE) in the automobile industry, you will serve as the primary point of contact between the dealership/service center and customers. Your role will involve building strong relationships with customers, addressing their inquiries and concerns, and ensuring their satisfaction with the products and services offered by the dealership. Responsibilities: 1. Customer Interaction: Greet customers warmly and assist them with inquiries, test drives, and vehicle selection. Provide information about the features, specifications, and pricing of vehicles. Address customer concerns and resolve complaints in a timely and professional manner. 2. Service Coordination: Schedule service appointments for customers and coordinate with the service department to ensure timely completion of repairs and maintenance. Communicate service recommendations, estimates, and updates to customers in a clear and courteous manner. Follow up with customers after service visits to ensure satisfaction and address any additional concerns. 3. Customer Feedback and Surveys: Collect feedback from customers regarding their experiences with the dealership/service center. Conduct customer satisfaction surveys to identify areas for improvement and measure customer satisfaction levels. Analyze survey results and collaborate with management to implement changes and enhancements based on customer feedback. 4. Relationship Building: Build and maintain strong relationships with customers to foster loyalty and repeat business. Keep detailed records of customer interactions and preferences to personalize future interactions and offerings. Proactively reach out to customers on special occasions such as birthdays and vehicle anniversaries to strengthen relationships. 5. Product Knowledge and Training: Stay updated on the latest vehicle models, features, and technologies to provide accurate information to customers. Participate in training sessions and workshops to enhance product knowledge, sales skills, and customer service techniques. Requirements: • Bachelor's degree or masters degree in Business Administration, Marketing, or a related field (preferred). • Proven experience in customer service, sales, or a related role, preferably in the automobile industry. • Pleasant personality with a customer-centric mindset. • Excellent communication and interpersonal skills. • Strong problem-solving abilities and customer-focused mindset. • Organizational and time-management skills to handle multiple customer interactions. • Ability to multitask and prioritize tasks in a fast-paced environment. • Proficiency in MS Office applications and CRM (Customer Relationship Management) software. • Enthusiasm for automobiles and willingness to learn about new products and technologies.

Posted 2 weeks ago

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Customer Success Manager Welspun Transformation Services

5.0 - 10.0 years

15 - 30 Lacs

Mumbai

Work from Office

Overview: As a Customer Success Manager (CSM) , you will be responsible for developing and maintaining strong relationships with customers to ensure their satisfaction, retention, and long-term loyalty. You will serve as the primary point of contact for customers, addressing their inquiries, resolving issues, and providing strategic solutions tailored to their needs. This role is critical in driving customer engagement, identifying upselling or cross-selling opportunities, and collecting feedback to enhance products, services, and overall experience. Key Responsibilities: Build and maintain strong, trust-based relationships with customers through regular communication via email, phone, and in-person meetings. Serve as the primary contact for customer inquiries, concerns, and service requests, ensuring timely and effective resolution. Understand customers' business needs and challenges and recommend appropriate solutions to add value and improve satisfaction. Collaborate closely with internal teams and functional heads to identify opportunities for upselling and cross-selling. Conduct regular customer satisfaction surveys and gather feedback to pinpoint areas of improvement. Maintain accurate and up-to-date records of all customer interactions, transactions, and feedback in the CSM database . Analyze customer data and behavior trends to generate actionable insights aimed at improving retention and loyalty. Stay up to date with market trends, customer preferences, and competitor offerings to anticipate evolving customer needs. Proactively communicate updates regarding new products, services, and promotions relevant to the customer. Prepare and present detailed reports and dashboards on customer satisfaction, engagement, and retention metrics for leadership review. Qualifications: Bachelors degree in Business Administration, Marketing, or a related field (Master’s degree preferred). Proven experience in customer success, client servicing, or customer relationship roles—preferably in the service industry . Excellent communication and interpersonal skills, with a customer-centric approach to building rapport and resolving issues. Strong analytical and problem-solving skills; ability to interpret data and develop actionable strategies. Proficiency in CSM software/tools and Microsoft Office Suite. Self-driven and results-oriented with a proven track record in achieving customer satisfaction and retention goals. Ability to multitask, prioritize, and thrive in a fast-paced, dynamic environment. Familiarity with industry-specific standards, technologies, or compliance requirements is desirable. Adaptable and flexible to meet evolving business and customer needs.

Posted 2 months ago

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