Home
Jobs

Customer Relations Manager

0 years

2 - 3 Lacs

Posted:6 days ago| Platform: GlassDoor logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for an experienced customer relation manager to join our team. As a CRM, you will ensure that our customers receive great customer service. You’ll be responsible for promptly addressing their inquiries and resolving any issues.

Your role

  • Establish and maintain positive relationships with existing clients.
  • Provide prompt, efficient, and satisfactory responses to customer inquiries.
  • Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
  • Analyse customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.
  • Collaborate with other departments (marketing, sales, logistics, and product development) to optimise the existing customer experience journey.

Your tasks

  • Manage customer interactions, inquiries and complaints across various channels, including email, phone, and social media.
  • Support successful customer retention initiatives, such as customised marketing campaigns and loyalty programs.
  • Monitor customer feedback regularly and identify areas of improvement in our products and services.
  • Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimised.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

  • Leave encashment
  • Paid sick time
  • Provident Fund

Schedule:

  • Day shift
  • Morning shift

Work Location: In person

Mock Interview

Practice Video Interview with JobPe AI

Start Crm Interview Now
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You

Thiruvananthapuram, Kerala, India