Customer Relation Executive

Job Summary:

The Customer Relationship Executive serves as the primary liaison between the company and its customers, ensuring a seamless and positive experience. This role involves understanding customer needs, addressing inquiries and complaints, and fostering long-term relationships to drive customer satisfaction and loyalty.

Key Responsibilities:

• Act as the first point of contact for customer inquiries, providing timely and effective solutions.
• Manage and resolve customer complaints with professionalism and empathy.
• Build and maintain strong relationships with clients, understanding their needs and preferences.
• Collaborate with internal teams to ensure customer requirements are met.
• Monitor customer feedback and suggest improvements to enhance the customer experience.
• Maintain accurate records of customer interactions and transactions.
• Assist in developing customer service policies and procedures.

Required Skills & Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience in customer service or client relationship roles.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work collaboratively in a team environment.

Preferred Qualifications:

• Experience in the service sector.
• Familiarity with customer service best practices and standards.
• Multilingual abilities are a plus

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

• Health insurance
• Paid time off

Experience:

• CRM software: 1 year (Preferred)

Work Location: In person