675 Customer Queries Jobs - Page 12

As Customer Support Executive, you would own customer satisfaction metrics. You would act as primary source of contact for all organic creators, handle their queries and help in automating frequently asked questions and identify key issues faced. Essential Requirements 1. Strong verbal and written communication skills 2. Proficiency in typing skills 3. Prior experience in customer service and customer complaint resolution 4. Timely resolution of complaints within SLA 5. Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution 6. Identification of key issues being faced and helping in automation

Role & responsibilities The person's primary role is to call the detractors and conduct the first level of RCA. Coordinate with the NPS team on calling operations and data operations .

Process name - JFL Dominos Minimum 12th pass Experience: fresher are ok Good Communication Fresher: 18k in hand Exp: 21k CTC Required Candidate profile To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR sayali :-9158043197 ((Call and What's app) Perks and benefits Centralized pickup/drop & incentives

Job Title : Executive/Senior Executive Long Idle Department : Customer Care Sub Department : Longstay Reporting : Manager Long Idle Core Responsibilities: Ensure to send Idle notices to the consignee/shipper and the custodian as per the guidelines for all locations. Issuing letters to Customs and sending reminders if case not resolved. To monitor the responses received from the consignee on the imports above 30 Days and follow up till the units are cleared. Follow up with the Load port for additional information and assistance from the consignee/ shipper. To track the potential long stay and idling units based on the responses from the consignee and the nature of the cargo (particularly low-value cargo). Alert the head office about the same. To track all the perishable and reefer containers, follow up with the consignee to ensure immediate clearance before the cargo expiry. If possible, abandon of such cases, then alert the concern stakeholders including the POL/Shipper/Head Office/Line Management/HoLogistics/Consignee/Custodian & Customs about the sensitivity of the case, consequences and the cost involved including destruction of cargo. Communicate and take approval from HO Logistics for cases where waiver request received from the consignee Negotiate with consignee for more recovery as well resolve the case immediately. Maintain all above 30 days Master database file which include all the information of Longstay cases(Notices issued, letter issued to custodian/customs, shipper/consignee response & status). Ensure the necessary DDSM updation for all the waiver cases solved. Ensure necessary moves updated for the containers cleared through auction/destruction or destuffed where no recovery from consignee. Provide the information to DDSM desk for all such cargoes for D&D cleaning of such containers. May have to visit the Custodian & Customs to discuss about the delay in disposal / if the case is not progressing and escalation if no response/results from the authorities. Follow up with the Legal team and the lawyers till containers are back to our custody as empty. Review cases with the management where legal advice may be required and cases where Management involvement is necessary. Prepare Reports on the performances and the trend of long stay based on Locations/ Services/Commodity. Ensure regular detailed review to measure progress and update the management fortnightly. Publish Monthly statistics-based reasons such as: Containers are detained/seized for any reason by any lawful government agency. Consignee delaying but showing interest to clear. Consignee demanding waiver of charges. Under custodian control (Awaiting Auction/destruction) Container is to be re-exported to another country. Dispute between shipper and consignee. Court case Key Performance Indicators: To ensure Import Long stay units below the set target as per functional objective. To ensure units above 180 days are in the Auction list. Qualifications and Skill Sets: Minimum Graduate 2-4 years’ experience in shipping/CFS. Excellent written and verbal communication. Result-oriented and highly motivated self-driven individual. Legal Knowledge related to shipping and Customs Act. Knowledge of procedures location wise Good Analytical Skills. Good with MS-Office tools

About The Jaipur Studio The Jaipur Studio is a fast-growing ethnic wear brand rooted in traditional Rajasthani craftsmanship, reimagined for todays generation. With a strong online and retail presence, were on a mission to deliver timeless elegance and heartfelt experiences to our customers. Role Summary We are looking for a proactive, empathetic, and detail-oriented Customer Success Executive to be the voice of our brand. You will play a key role in managing customer queries, solving issues, gathering feedback, and ensuring every customer has a delightful experience with The Jaipur Studio. Key Responsibilities Respond promptly to customer inquiries via WhatsApp, Instagram, email, and phone calls. Handle order-related queries including size assistance, order tracking, exchanges, returns, and custom requests. Build relationships with customers to increase brand loyalty and repeat purchases. Collaborate with the warehouse, logistics, and design teams to resolve issues quickly and efficiently. Maintain accurate records of interactions and follow-ups using internal tools. Gather and relay customer feedback to marketing, product, and operations teams. Assist in post-sale engagement such as feedback collection, review follow-ups, and VIP customer care. What Were Looking For 14 years of experience in customer service, preferably in fashion/e-commerce. Excellent communication skills in English and Hindi (written and spoken). Strong empathy, patience, and problem-solving skills. Familiarity with tools like WhatsApp Business, Shopify, and basic Excel/Google Sheets. A passion for fashion, customer care, and quality service. Ability to work in a fast-paced, growing environment with ownership and initiative. Nice-to-Haves Experience with Instagram DMs and social media customer handling. Knowledge of ethnic wear fabrics, fits, and styling will be a bonus. Experience working with a D2C or startup fashion brand.

Handle customer calls, resolve issues promptly. Meet SLAs, ensure top service. Excellent communication & night shift availability (5:30 PM-5 AM IST; Sat/Sun off). Document interactions, drive improvements. Interested candidates can contact 6399149784

Hi, We are hiring for Leading ITES Company for Customer Support Role . Overview A Customer Support Specialist , also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Key Highlights: 1: Graduate with min 1 year experience in customer service 2: Proficiency in Kannada / Malayalam / Telugu / Hindi Languages 3: Day Shifts 4: 6 Days Working 5: Immediate Joiners Preferred To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Kannada ) Type : Job Code # 66 b) To Apply for above Job Role ( Malayalam ) Type : Job Code # 67 c) To Apply for above Job Role ( Telugu ) Type : Job Code # 68 d) To Apply for above Job Role ( Hindi ) Type : Job Code # 69 Requirement Any Graduates (Full Time) is Mandate Must Read and Speak Kannada Language Sal: 3 LPA 20k in Hand Good Communication 6 Days Work Rotational 1 day off Day Shifts Job Location - Chennai Required Candidate: > Candidate Should Have Descent Communication Skills > Candidate Should Have Basic Computer Knowledge > Candidate Should Have Inclination Towards Customer Service > Candidate Should Have Customer Centric Approach Perks and Benefits: PF : Cabs (As Per Company Policy and Process): Other Benefits

Hi, We are hiring for Leading ITES Company for Customer Support Role . Overview A Customer Support Specialist , also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Key Highlights: 1: Graduate with min 1 year experience in customer service 2: Proficiency in Kannada / Malayalam / Telugu / Hindi Languages 3: Day Shifts 4: 6 Days Working 5: Immediate Joiners Preferred Requirement Any Graduates (Full Time) is Mandate Must Read and Speak Kannada Language Sal: 3 LPA 20k in Hand Good Communication 6 Days Work Rotational 1 day off Day Shifts Job Location - Chennai Required Candidate: > Candidate Should Have Descent Communication Skills > Candidate Should Have Basic Computer Knowledge > Candidate Should Have Inclination Towards Customer Service > Candidate Should Have Customer Centric Approach Perks and Benefits: PF : Cabs (As Per Company Policy and Process): Other Benefits

Job Title : Special Customer Service (Pro Connect) Job Level : Executive / Senior Executive Department : Customer Care Sub Department : - Reporting : Customer Service Manager Role Summary: Proactive Customer Service team aimed at minimizing Reactive Queries & enhancing the overall Customer Experience (CX) and managing customer interactions, ensuring seamless service delivery, and addressing potential issues before they escalate. This position focuses on enhancing customer satisfaction by delivering timely solutions, collaborating with internal teams, and optimizing service efficiency. Core Responsibilities: 1. Proactive Customer Engagement: Monitor Proactive Dashboard and anticipate potential service disruptions. Initiate proactive communication to resolve concerns efficiently. Foster strong relationships with customers to enhance loyalty and satisfaction. 2. Issue Prevention & Resolution: Identify common service challenges and collaborate on sustainable solutions. Work closely with internal teams to ensure swift resolution of issues. Analyze trends and implement measures to prevent recurring problems. 3. Query Management: Own the Case Management responsibility. Ensure 100% closure of simple queries within defined timelines. Accurately assess and assign complex queries to the appropriate teams for resolution. Track query resolution progress and ensure timely follow-ups. 4. Cross-functional Coordination: Liaise with Operations, Sales, and other stakeholders to ensure seamless service. Provide feedback and insights for continuous process improvement. Assist in implementing initiatives that enhance the overall customer experience. 5. Data Monitoring & Reporting: Track customer interactions and service metrics ( NPS, TPS & Pulse ) for continuous improvement. Prepare reports on customer service performance and issue resolution. Use data insights to recommend proactive customer service strategies. 6. Customer Experience Enhancement: Serve as a key point of contact for internal escalations with regards to simple queries Improve Happy Flow ratio for service deliverables. Contribute to the overall enhancement of the customer journey. Key Performance Indicators: 100% closure of Simple Queries within TAT Improvement in Happy Flow ratio as per the set target Reduction in call & case volume as per the set target TPS ( C-SAT ) ratio as per the set target Qualifications and Skill Sets: Strong Knowledge in Shipping (minimum 1-3 Years of experience in liner shipping) Excellent customer Service Experience (minimum 1 year of customer facing activity) Effective communication skills (Ability to articulate various business scenarios with customers, senior business leaders & middle management) Familiarity with CRM tools, data tracking, and customer engagement platforms. Demonstration of professional demeanor, positive attitude, and ability to manage stress through challenging situations. Basic proficiency with MS Office Graduate (3 years regular course) Any bachelor degree or Equivalent University Degree

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Billing, Metering etc.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Billing, Metering etc.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Billing, Metering etc.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Billing, Metering etc.

Oversee all CRM functions,Escalating & resolving the concerns as raised by clients.To assist client with all queries pertaining to legal,agreement,registration,taxation,banking & Leading the Post Sales CRM Operations, payments & collections.

Hiring for Customer Support Executives - Domestic Process Work from office Location: Marathahalli, Bengaluru Details : Shift: 9 Hours, Day Language: Must speak good Hindi Salary: 22-24k Inhand (Depends) Roles and Responsibilities Provide online support for customers. Be responsible to deliver a high-quality, customer-driven, support service resolving customer inquiries at the first point of contact wherever possible. Assist customers in resolving any open requests for support, assistance, information on upgrading, etc. Must be an immediate Joiner with good communication skills. Call HR Aiswarya: 7972173667 for more details ** ALL INTERVIEWS WALK IN at Bengaluru Branch **

Job description The specific responsibilities of this position will be the following: Obtains orders from various sales platforms and executes the same. Identify issues with orders such as incomplete address, phone number or email address In case of such issues, reach out to the customer and get proper details to dispatch the order To be able to execute order processing (manifest and packing orders) Convert abandoned cart orders into sales. To obtain customer reviews for sold products. Maintain and update the customer Database. Regular phone calls and strong follow-ups with existing and potential customers Communicating with the customers to Resolve order issues Manage & Resolve Customer Returns Increase or maintain the level of business activity or revenue. Prepare and submit Daily, Weekly & Monthly reports Answer queries about the products from customers on social media, website, Chat and Phone. Stock intake to be checked and accounted for in the inventory and tracking sheet. Requirements Minimum 2 years of Experience in E-Commerce Operations and Customer Handling Proficiency in English is a must. Proficiency in Hindi - considered an added advantage. Deliver exceptional results to convert potential customers into sales orders. Proficient in computer skills with Microsoft Office Excellent communication, collaboration, and people management skills. Great interpersonal, presentation and communication skills

Minimumxperience of experienceMinimumRole & responsibilities A key value for this role would be problem solving outlook and detail oriented. This role would be required to coordinate with internal teams like Operations and Engineering from time to time to solve product and App related queries. This role is dynamic in nature so the candidate should have a bias for user experience on App and hence understand the domino effect of the issues. One key expectation from the person who will handle this responsibility is grievance handling mechanism. Candidate should be able to take ownership of the tasks assigned to him and should be able to effectively manage time. Should be able to comprehend SOPs and process guidelines to solve queries. Address emerging issues and identify patterns. Ability to draft and inform stakeholders effectively. Good communication skills. Create/Enhance SOPs, Reports. Work on unstructured projects and improve them. Establish and streamline operational processes. Continuously evaluate existing tools and processes and propose solutions for efficiency gains and high-quality throughput. Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations. Ideal Candidate should have following: You should be customer-focused/centric Problem-solving skills Detail oriented Address issues highlighted in multiple channels (should be able to multitask) Good analytical and logical reasoning abilities Flexible to work in a dynamic team environment with changing priorities and deadlines Reporting & documentation experience Knowledge of Excel/Google sheets Experience in any ticketing tool Knowledge of SQL is a plus Location : Jodhpur, Kota, Udaipur , Trivandrum Amesh Krishnan RP amesh.krp@cielhr.com Ciel Hr Services LTD Bengaluru Phone Number:9809328109

Job Description: We are looking for an executive who knows how to speak Kannada or Malayalam along with fluency in Hindi and English and must be comfortable to work for Customer service & cross-sales dept. Job location: Noida, Sector-59 Key Roles & Responsibilities Primary Role Description: We are seeking a highly motivated and experienced individual from a medical background to join our team as a Medical Claims Call Center Representative. In this role, you will be responsible for handling inbound customer calls related to claims and the rejection of claims. Your primary focus will be to provide exceptional customer service while resolving customer inquiries and concerns effectively. Key Roles & Responsibilities: Answer incoming customer calls in a professional and timely manner. Assist customers with inquiries including medical claims and rejections. Provide accurate and detailed information about claim procedures, documentation requirements, and coverage. Investigate and resolve customer concerns, ensuring high levels of customer satisfaction. Collaborate with internal departments, such as claims processing to address and resolve complex issues. Maintain thorough and up-to-date knowledge of products, medical billing codes, and claim processes. Document customer interactions and update customer records accurately in the system. Identify and escalate critical or unresolved issues to the appropriate department or supervisor. Adhere to company policies, procedures, and compliance guidelines. Key Requirements: Education & Certificates Graduate in any discipline Key Requirements - Experience & Skills A minimum of 1-3 years of experience in a call center environment, preferably in a healthcare or medical insurance setting. Strong knowledge of medical terminology, insurance claim procedures, and billing codes. Ability to contribute to revenue basis cross sell. Excellent verbal and written communication skills. Ability to handle high call volumes and prioritize customer needs effectively. Strong problem-solving and decision-making abilities. Attention to detail and accuracy in data entry and documentation. Exceptional customer service skills with a friendly and professional demeanor. Proficiency in using computer systems, including customer relationship management (CRM) software and Microsoft Office Suite. Ability to work effectively in a team-oriented environment. Flexibility to work shifts as per business requirements. Interested candidate can share their CV on 7430802568 along with the subject CV for Kannada user/Malayalam user

S No.DetailsDescription 1JD# 2DomainCustomer Service 3CategoryVoice4Level1A Associate level5Educational QualificationGraduate 6Experience Freshers/Exp Experience of 6 months and above desirable. Experience in call center will be an advantage. 7Age 18 and above8Communication Skill required Voice Clarity Accent Neutrality Fluency in English Grammar 9Ability Skill Required (Tech test, Keyboard navigation, Aptitude test, Other domain specific tests) Knowledge of basic computer operations Willingness to rotate shifts, as needed Courteous with strong customer service orientation. Dependable with attention to detail. Good listening and speaking skills. Willingness to learn. Good sales skills.

Number of vacancy :- 250 We are Seeking a Motivated Freshers 'Non Voice Process' Chat, non voice and email process Designation- Customer Service Assosciate Rotational Shift/ Cabs Available Whatsapp CV now to schedule interview HR 79827 39499 Required Candidate profile The candidate should have good typing skills more than 25 wpm with 90 percent accuracy The candidate should be at least 12th pass

HBR IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL NON VOICE & VOICE PROCESS Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Unit 402 4th Floor (Lift2) Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908, 8882138273, 7290845078 Job Location - Noida Eligibility: Graduate Fresher & UG With Exp can apply. ( Pursuing candidates are not eligible.)Excellent English communication is mandatory. Desired Candidate Profile Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk-in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances 5 Working Days Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements . Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Unit 402 4th Floor (Lift2) Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908, 8882138273, 7290845078

HBR IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL NON VOICE & VOICE PROCESS Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Unit 402 4th Floor (Lift2) Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908, 8882138273, 7290845078 Job Location - Noida Eligibility: Graduate Fresher & UG With Exp can apply. ( Pursuing candidates are not eligible.)Excellent English communication is mandatory. Desired Candidate Profile Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk-in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances 5 Working Days Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements . Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Office Number - B001 Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908, 8882138273, 7290845078

vHandling customer inquiries via phone, email, and chat with professionalism and empathy. 2. Resolving customer complaints and issues in a timely and effective manner. 3. Providing product information and assistance with orders and returns.

Role: US Telecom Voice Process (Customer Support) Required: Min. 6 months' experience into International Voice- Customer Support Skills: Customer Handling, Inbound calls, CSAT, AHT, BPO Metrics Must have experience from an International BPO CTC: Up to 4.92 LPA Location: Pune Work from office Shifts: US 24*7 5 Days working; 2 days rotational off 2 way cabs facility Only Immediate Joiners CONTACT: Smriti- 6307590589

Hiring for Customer Support Executives - Domestic Process Work from office Location: Kukatpally, Hyderabad Details : Shift: 9 Hours, Day Salary: 16k - 18k Inhand (Depends) Roles and Responsibilities Provide online support for customers. Be responsible to deliver a high-quality, customer-driven, support service resolving customer inquiries at the first point of contact wherever possible. Assist customers in resolving any open requests for support, assistance, information on upgrading, etc. Must be an immediate Joiner with good communication skills. Call HR Rinkita: 7579022945 for more details ** ALL INTERVIEWS WALK IN at Hyderabad Branch **