Customer Experience Specialist

Job Description

Job description Roles and Responsibilities Provide exceptional customer service through phone, email, and chat support to resolve customer queries and concerns. Handle incoming calls, emails, and chats in a timely and professional manner. Process orders, answer product questions, and provide solutions to issues related to cables, internet services, television services, telephone services, and other technical aspects. Maintain accurate records of all interactions with customers using CRM software. Escalate complex issues to senior team members or supervisors when necessary. Desired Candidate Profile 0-1 year of experience in BPO/Call Centre environment or similar industry. Strong communication skills with excellent verbal and written English proficiency. Ability to work on rotational shifts. Familiarity with basic troubleshooting techniques for resolving common technical problems. Role: Customer Success Associate Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer SuccessEducation UG: Graduation Not RequiredKey SkillsSkills highlighted with ‘‘ are preferred keyskillsTelevisionTelephoneInternetCateringCablesCustomer RelationshipcomcastCustomer ServiceSolving QueriesService SalesVoice ProcessCustomer Handling Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Provident Fund Schedule: Monday to Friday Rotational shift Experience: Telecommunication: 1 year (Required) broadcasting : 1 year (Required) comcast: 1 year (Required) Work Location: In person