Customer Excellence Specialist 1

In this position, you will be responsible for managing requests related to Pharma Chemicals and Process Solution Products. Serving as the primary contact point for initial commercial and regulatory inquiries from internal and external clients via various communication channels such as mail, phone, or fax. Acting as a liaison between the sales team, supply chain, regulatory affairs, marketing, and other relevant stakeholders within your designated area of responsibility. Your role involves supporting sales representatives in achieving sales targets, handling quotations in collaboration with sales representatives, enforcing pricing policies, developing special pricing for specific client categories, managing commercial document requests from customers, processing product orders, checking inventory availability, verifying pricing, handling customer complaints, and escalating unresolved issues as needed. Additionally, you will maintain records of customer interactions and transactions. We are looking for candidates with a science background (any graduation) preferred, along with a minimum of 3-4 years of professional experience in a customer-facing role. Experience in chemicals, pharmacy, or biochemical fields is advantageous. Strong communication skills in English, both verbal and written, are essential. The ideal candidate should be organized, capable of multitasking, adaptable to change, possess excellent interpersonal skills, promote teamwork, enjoy working in an international environment, and demonstrate a positive attitude towards customer satisfaction. Proficiency in computer skills, including Microsoft Office, SFDC, and SAP, is a plus. Join our diverse team where we value diversity, inclusion, and innovation, believing that it drives excellence in science and technology. We are committed to providing equal employment opportunities and fostering a culture where everyone can develop and grow. Apply now to be a part of a team that champions human progress and impacts millions of lives positively. Our company offers a comprehensive range of benefits to support your financial well-being, health, and work-life balance. From a generous 401(k) Plan with company-matching contributions to comprehensive medical, dental, and vision coverage, we prioritize your overall well-being. Additionally, we provide tax-advantaged accounts, wellness programs, and voluntary benefits to give you extra protection and support. With various programs in place to assist with work-life balance, including paid time off, back-up day care services, and education assistance, we strive to create an environment where you can thrive both personally and professionally. Our recruiting process involves an online application for roles of interest, followed by screening and assessment stages. Interviews may be conducted via phone, video, or in person, leading to a mutual agreement if you are the right fit for the role. Once onboard, we ensure a smooth transition to kickstart your journey with us. If you haven't found the right job yet, join our Talent Community to stay connected and explore future opportunities.,