6 Customer Facing Jobs

Lead Software Engineer-SAP Location: Vaishnavi Tech Park, Bellandur| Bengaluru, KA About Us smartShift is the worlds leading provider of Intelligent Automation for SAP transformations. smartShift Intelligent Automation(R) is trusted by global brands to drive innovation. We help customers accelerate the transformation of their SAP systems to next-generation cloud computing environments. Our solutions have delivered thousands of application modernization initiatives, analyzing and converting over 2.5 billion lines of code, eliminating risk, and freeing up strategic resources to focus on growth. smartShift is ISO 27001:2013 Certified. About role The successful applicant will be expected to be an active part of SAP ABAP clean core transformation projects. Develop and Support ABAP Custom Programs Work on Custom Code remediation for Upgrade projects involving Unicode, HANA,S/4HANA Code reviews, Quality Assurance and feedback to R&D Skills and Experience Mandatory skills 5+ years of total IT industry experience Proficiency in ABAP cloud programming Model and Clean core strategy. Strong understanding and Implementation experience of ABAP CDS, Restful ABAP Programming Model. Experience in developing ABAP Programs, Function Groups, Classes, Data Dictionary Through understanding of Key user and Developer extensibility scenarios with practical implementation experience. Experience in using Code inspector / Extended program check / ATC Possess thorough knowledge in Transports, Testing, working in development and project environments, development life cycle management Must possess very good written and verbal communication skills; should be able to influence client stakeholders Preferred skills SAP HANA Certifications SAP /open.sap.com certifications If you are passionate about building the technology world, be smart and join us at smartShift!

Job Description: Build strong client and internal relationships and deliver client value using worxogo technology platforms Take ownership of the implementation plan and ensure on time delivery of results of highest quality Onboard users on worxogo platform and engage with client teams to drive adoption Desired skills: Excellent communication skills Good excel and presentation skills Should be able to take end-to-end ownership to deliver outcomes Should have the ability to pay attention to detail Education & Experience: BE, BBA, MBA from Tier 2/3 colleges OR Commerce & Science Graduates with good communication skills 2 years of work experience.

Job Role : P&C Insurance Analyst Company Name : M.Phasis Location: Bangalore, Work from Office Model Shift: US Business Hours Facing Role Experience : Minimum 1+ yr Interview Mode : Virtual *Notice Period : Immediate to 30 days only* *Budget : Maximum 4.5 LPA only* About the Role: We are looking for an experienced P&C Back Office Sr Analyst to join our team, supporting a global insurers operations. The ideal candidate will have a strong understanding of the Property & Casualty (P&C) insurance lifecycle and hands-on experience managing key processes such as quoting, new business processing, policy maintenance, pre-renewal, renewal debits, and claims management . This role requires a professional with a customer-facing background who can engage effectively with stakeholders and ensure seamless policy administration. Key Responsibilities: Manage end-to-end P&C policy lifecycle activities , including quote processing, new business issuance, policy endorsements, renewals, and claims handling . Serve as a key contact for customer interactions , ensuring accurate and timely resolution of policy-related queries. Handle policy maintenance tasks , including updates,cancellations, and reinstatements. Ensure pre-renewal and renewal processes are executed smoothly, including premium calculations and adjustments. Process renewal debits and ensure accuracy in policy accounting and documentation . Work closely with internal teams and external stakeholders to drive process improvements and enhance customer experience. Maintain compliance with US insurance regulations and ensure data integrity in all transactions. Provide insights and recommendations to improve efficiency in back-office insurance operations . Key Qualifications & Experience: . Strong understanding of the end-to-end P&C policy lifecycle , including policy issuance, maintenance, renewals, and claims management. Prior customer-facing experience in an insurance operations environment is a must. Familiarity with US insurance market operations and regulatory requirements. Exposure to international commercial insurance services will be a bonus . Preferred certifications: III Licentiate (India), CERT CII, AINS , or equivalent industry-recognized P&C insurance certifications. Strong analytical and problem-solving skills with a focus on accuracy and compliance. Ability to work from the office and support US-facing operations . Contact : 8431234240, reference is also welcomed.

Roles and responsibilities: Leading a team of Approx: 11-12 Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan). Address Service Request /Complaints including those created by channel partners (Branches / Wealth/Contact Centre) and ensure all are closed within TAT Drive Digital Adoption for all Retail Asset Clients Close looping of Complaints and TNPS Detractor feedbacks end to end and incorporate changes for improvement. Ensure we maintain benchmark TNPS score of +65 Process modifications and Business Process Reengineering to bring about efficiency in process and customer delight. Quality of Service Request and Resolution as given to customers to be monitored. Feedback and corrective action to be taken if any error noticed Review Teams Performance each Month and provide feedbacks and support team to achieve their respective KRAs. Ensure adequate training and certifications are completed for each staff member / Ensuring Team Strength in Place Drive Cross sell and focused on revenue generation Others responsibilities: Believes in team work and identify and utilizes each team members strength and knowledge for achievement of short and long term organization goals Apply best practices and focus on areas of improvement Focused towards achievement of teams and own KRAs Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time

With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards. Recognized as a Leader in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. The only vendor recognized as a Customers Choice in the 2024 Gartner Voice of the Customer for Digital Adoption Platforms has once again earned the Customers Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8% Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Fourth Consecutive Year Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023 Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions. Be one of the key Leaders in this awesome journey of building a billion-dollar company! What will you get to do Establish professional development programs for all customer success and services teams Devise the coaching, mentoring, and partnering programs for the new members Collaborate with all stakeholders to define exactly what enablement is required to deliver using a range of techniques to conduct needs assessments Ensure customer facing teams are fully acquainted with client relationship histories Recognize that people have different learning styles and tailor training and familiarisation programs to suit them all Identify operational inefficiencies and devise effective improvements Identify every individuals gaps in terms of product/process/tools/culture Develop eLearning material courses, workshops, and other training materials. Design training utilizing game-based learning or other delivery methods that support the acceleration of learning Design, develop, and create storyboards, on-screen-texts and audio scripts for use in learning programs Determine the overall effectiveness of the learning program and make improvements What you should have Comes with at least 5 years of work experience, with a minimum of 3 yrs in a Customer-Facing or an Enablement role Has an average tenure of at least 2 years (Total work ex Number of Companies worked in) Has been working in B2B SaaS or B2B Software Product based companies Has previous experience in designing and delivering effective onboarding and training programs is an added bonus Demonstrates experience in sharing best practices and striving for continuous process improvement Showcases great presentation skills and has the ability to create engaging, and informative presentations Has the ability to work closely with members at all levels in the organization, including leadership

Position - Technical Support Location - Pune-Hinjewadi Exp - 1+yrs Salary - 20k Immediate joiners required Diploma in (Electronics & Telecommunication/ Electrical) Job Description: 1. Required Well Knowledge about BLDC motor & PCB 2. Strong communication skills 3. Responding to customer inquiries and providing technical support via phone, email, or chat. 4. Strong follow-up for field defect part reverse 5. Well knowledge required for MS Excel & Power Points 6. Familiarity with CRM systems and support 7. Ability to prioritize and manage multiple tasks in a fast-paced environment. 8. Proven experience in technical support or a similar customer-facing role. Interested candidates can revert with updated resume in mail id given below- deepali@white-force.com