133 Customer Centric Jobs

You are seeking experienced and customer-centric Wealth Managers to join the Pioneer Chandigarh branch.,

Role: Hospital Desk Executive Hospital Desk Executive will be the Single point of contact at the Hospital for the Medi Assist Raksha Prime Service. Roles and Responsibilities Close Coordination with the Hospitals and the Medi Assist Internal Stake Holders for patients best discharge experience. Collaborate with the operations team to ensure timely and accurate data processing. Ensure maximum discharges are happening through the Raksha Prime Services. Use relevant tools and MIS tools to organize data for reporting purposes. Qualification : Bachelor's/Masters Degree in the field of Pharmaceutical/Hospital Management/Medical Sciences/Insurance (but not Mandatory) Experience: 2-3 Years Experience Hospital/Medical/Health Insurance service. Candidates with experience in Hospital IP/OPD/Floor Management. Skill(s) required: Communication Skills (Written and Oral). Customer Centricity, Empathy. Basic Understanding of the Health Industry. MS Excel/Google Sheets. Mobile to go around multiple hospitals basis the business requirements.

Responsibilities: 1. Resolve L2/L3 related Issues (Client/Vendor/Nexge Platform/Ameyo Platform) 2. Assess and analyze Call Flows, network quality issues, security, SIP, SCCP, H.323 and MCGP protocols. 3. Support for Hosted PBX and Hosted PRI and Hosted contact center solutions 4. Voice Traffic monitoring (ASR/ACD/PDD) 5. Customer Service Provisioning and post delivery support 6. Working in Shifts Skills Required: - Hands-on experience on Nexge Class-5 switch/ Asterisk/ IP-PBX/ ATA/ Media Gateway/ Soft Phone & Cloud Telephony Platform - Knowledge of Voice Gateways-PBX, ATA & TDM Technology. - Understanding of Hosted PBX and Hosted PRI and Hosted contact Center solutions - Working knowledge of LAN Switching (VLANs, Inter V-LAN routing) and tools like (Telnet, SSH, NTP, DHCP & Syslog)

Applicants can call to Ms.Afreen Manzoor+91 - 9320613279 (11am-5pm) Only Job Description: As a Customer Service Associate , you will be a crucial link between the customers and the e-commerce platform, ensuring their queries and concerns are addressed promptly and professionally. Key Responsibilities: Manage customer inquiries and interactions through chats, delivering an exceptional customer experience. Assist customers with product information, order placement, order tracking, returns, and any other inquiries they may have related to products. Address customer concerns, complaints, and issues effectively, striving to resolve them to the customer's satisfaction. Stay well-informed about the products available on the e-commerce platform, keeping up with product updates, promotions, and discounts. Collaborate with the team to provide solutions for complex customer issues and escalate matters when necessary. Maintain accurate and detailed records of customer interactions in the company's CRM system. Adhere to company policies and guidelines to ensure consistency and quality in customer service. Qualifications and Skills : Fresher Graduates are welcome to apply. Under-Graduates with 6 Month Exp are welcome to apply. Versant V-4 Required. Good communication skills in English (both written and verbal). Good problem-solving and interpersonal skills. Willingness to work in a customer-centric and fast-paced environment. Basic computer and internet proficiency. Benefits: Competitive annual CTC of up to 1.98 LPA. 6 Days Working with rotational off. One-side Cab Facility . Comprehensive training and ongoing support. Growth opportunities within a leading tech organization. Employee-friendly work environment. Health and wellness benefits.

Key Objective of the Job: To be responsible for lead generation management, maintain customer relationship, to manage external relations with the various dealers and Tata Motors Stakeholders in order to establish TMF as a preferred financing partner thus generating volume sales and meeting targets for the assigned product. Key Deliverables: Lead Management Managing and supporting the TSMs in generating leads, dealing with channel partners whenever required Fosters team spirit and contributes to a collaborative approach across the department/division Provides procedural or process suggestions for achieving team goals or performing team function and provides resources or help to achieve the common goal Customer relationship management Develop and maintain relationship with key existing and potential customers Takes iniative in creating in innovative customer value Dealer relationship management Maintain relationship with key local dealerships, TML dealers and local territory managers of TML Manage a team of TSMs including target setting, dealer allocation, and performance management Team Management Ensure all TSMs and dealer sales team are aware of policies related to TMF product offerings Education Qualification: Minimum should have completed Graduation Specialized job competencies: Strategic Orientation Entrepreneurial Agility Execution Excellence Customer Centricity Fostering Synergy People Leadership Communication Skill Negotiation Skill Market/ Industry Knowledge Analytical Skill Product Knowledge Hiring Parameters: Result Oriented Excellent communications & presentation skills Ability to drive team. Implementing innovative product launch/sales strategies that are tailor- made to the TMF ecosystem needs. Establishing a customer centric relationship. Location- Mumbai,Delhi,Pune,Bangalore,Hyderabad,Chennai

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity Ltd. is a $16.3 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 89,000 employees, including more than 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter. Role Objective Supporting all transactional tasks of the TE Order-to-Cash Process playing a key role in the whole business success. The team will support in the background the whole Customer Service Organization, intercompany business. Responsibilities To deliver extraordinary customer experience: As a customer facing function we always need to ensure that each and every customer turns into a promoter of TE. We need to fulfill the demanding nature of our customers and exceed their expectations by delivering extra ordinary customer experience on every inquiry. Creating a network with support functions and acting in accordance with TE Values to meet our objective of ECE.Delivering swift results to exceed expectations. Order Management - Entry of paper/fax customer purchase orders into TE SAP order management system.Completely and accurately enter all relevant purchase order data elements including part numbers, shipping and billing information, and any special instructions. Orders are to be created per documented work instructions. Utilize TE Knowledge Base to resolve technical/procedural issues while doing the daily task. Quotations Receive inbound quotation requests from customer and sales. Generate standard quotes using TE SAP System. Send quotes via email to customers and sales. Skills Education: Any Graduate (10+2+3) Customer centric 1-3 years of relevant experience in Order Management. Flexible with Shifts and Hybrid model Communicate with end customers via various channels such as telephone, email and chat (inbound inquiries) to resolve technical questions and propose options and solutions SAP, SFDC added advantage Detail oriented Strong organization and time management skills Ability to learn quickly and provide complete floor support Competencies

eSentire is dedicated to proactively identifying, investigating, and preventing cybersecurity threats before they evolve into business-disrupting incidents. With a foundation built on the principles of innovation and entrepreneurship, our organizational culture thrives on transparency, collaboration, and ongoing advancement. As a recognized leader in Managed Detection and Response, we safeguard the critical data and applications of over 2000 organizations across 80+ countries and 35 industries from both known and unknown cyber threats. As part of the People Team, we are in search of an accomplished HR Business Partner who embodies excellence, customer focus, and thrives in a rapidly growing and dynamic environment. We are looking for a strategic problem-solver with a strong emphasis on building relationships and inclusivity to drive results. You possess a diverse toolkit and experiences but acknowledge the unique challenges each organization presents. Balancing a results-oriented mindset with empathy, you prioritize active listening and comprehension. Operating with integrity and objectivity, you collaborate effectively with the business by first understanding its operations and enhancing your organizational acumen. Recognizing the importance of every individual, from senior leaders to new hires, you foster a culture that values both people and performance, maintaining strong business partner relations with credibility and trust. Reporting to the Chief People Officer, you will collaborate with a team of skilled HR professionals to support the organization during its high-velocity scale-up phase. Your responsibilities will involve engaging with senior leaders, managers, team leaders, and individual contributors across various teams within the business. From technical cybersecurity experts to dispersed engineering teams across EMEA and North America, you will provide adaptable HR support, wearing multiple hats and embracing the diversity of challenges each day brings. Key Responsibilities: - Prioritize supporting client groups in a responsive, customer-centric manner aligned with eSentire's objectives and the People organization's goals. - Manage customer relationships and expectations by demonstrating HR expertise in a calm and supportive manner. - Serve as the main point of contact, representing people programs such as performance acceleration, goal setting, compensation, and employee engagement. - Make data-driven decisions aligned with business objectives in partnership with leaders, finance, and the People team. - Offer strategic guidance and coaching to enhance HR capabilities within the leadership teams you support. - Handle Employee Relations matters discreetly, professionally, and with utmost confidentiality. - Apply HR best practices, legislative knowledge, and industry trends to provide professional guidance. - Support talent acquisition activities collaboratively to attract top talent in a competitive market. - Contribute to cross-functional projects such as audit/compliance activities, talent management, health & safety, and culture initiatives. Qualifications: - Minimum of 8 years of progressive HR experience, ideally in high-tech industries. - Post-secondary education in HR or Business is preferred, or equivalent combination of education and experience. - Experience with HRIS systems such as Ceridian Dayforce. - Strong knowledge of various HR functional areas including employee relations, compensation, performance management, and industry best practices. - Experience supporting teams across multiple countries, particularly India/APAC regions. - Proven ability to deliver in fast-paced environments, with excellent interpersonal and influencing skills. - Strong communication skills, attention to detail, analytical mindset, and problem-solving abilities. - Comfortable setting and achieving ambitious metrics, with the ability to articulate eSentire's value proposition effectively. - Patient, positive, and adaptable to a growing and changing scale-up environment. - Occasional travel may be required. eSentire fosters a culture of collaboration and innovation, where diverse perspectives are valued. We operate with mutual respect and inclusivity, believing that a variety of backgrounds and experiences make us stronger. We encourage all enthusiastic candidates to apply, even if they do not meet every qualification, as diversity is key to our success. We believe in recognizing performance by offering comprehensive benefits tailored to support your well-being. Our total rewards package includes health benefits, a flexible vacation plan, and participation in our equity program to share in the growth of the organization. If you require any accommodations during the recruitment process, please contact our HR team at aoda@esentire.com, and we will address your needs promptly. We value your unique talents and perspectives and look forward to collaborating to create a more inclusive future. At eSentire, we are committed to protecting our customers 24/7/365, extending the same dedication to job seekers. Throughout the application and interview process, all communication will be conducted from our corporate "@esentire.com" email addresses to ensure a welcoming, respectful, and thorough experience for candidates. #LI-VM1 #LI-Hybrid,

Key Objective of the Job: To be responsible for lead generation management, maintain customer relationship, to manage external relations with the various dealers and Tata Motors Stakeholders in order to establish TMF as a preferred financing partner thus generating volume sales and meeting targets for the assigned product. Key Deliverables: Lead Management Managing and supporting the TSMs in generating leads, dealing with channel partners whenever required Fosters team spirit and contributes to a collaborative approach across the department/division Provides procedural or process suggestions for achieving team goals or performing team function and provides resources or help to achieve the common goal Customer relationship management Develop and maintain relationship with key existing and potential customers Takes iniative in creating in innovative customer value Dealer relationship management Maintain relationship with key local dealerships, TML dealers and local territory managers of TML Manage a team of TSMs including target setting, dealer allocation, and performance management Team Management Ensure all TSMs and dealer sales team are aware of policies related to TMF product offerings Education Qualification: Minimum should have completed Graduation Specialized job competencies: Strategic Orientation Entrepreneurial Agility Execution Excellence Customer Centricity Fostering Synergy People Leadership Communication Skill Negotiation Skill Market/ Industry Knowledge Analytical Skill Product Knowledge Hiring Parameters: Result Oriented Excellent communications & presentation skills Ability to drive team. Implementing innovative product launch/sales strategies that are tailor- made to the TMF ecosystem needs. Establishing a customer centric relationship. Location - mumbai,delhi,pune,bangalore,hyderabad,chennai

"Hiring: Voice Process Customer Support (BPO)" Require Min. 1 Year experience into Customer support Should have fluency in English and Hindi Location: Bangalore (Work from Office) CTC: Up to 3.2 LPA Shift: Day 2 way cab facility Working Days: 6 days working | 1 day rotational off Notice Period: Immediate Joiners Only Qualification: Any Graduates About the Role We are hiring Customer Support Executives (Voice Process) for a leading BPO. This role involves handling customer queries through calls, ensuring excellent customer satisfaction. CONTACT: Archana- 9332827358

As a Support Technician at our organization, you will be responsible for troubleshooting basic WMS/OMS issues, diagnosing hardware and connectivity problems, and providing user training and documentation. You will work closely with Level2 support teams and product teams to identify recurring issues and suggest improvements to the WMS. Your key responsibilities will include investigating and resolving user setup, workflow, and configuration issues, creating and resolving support tickets, and guiding users through product features and functionalities to maximize software efficiency. You will need to have strong oral and written communication skills in English, with Hindi communication skills being an added advantage. Analytical and problem-solving skills are essential, along with being a good listener and customer-centric. Proficiency in MS Word and Excel is required, and a quick self-learning ability and adaptive thought process towards business processes will be beneficial. A passion for adapting modern technology and enhancing product usability based on user feedback is also desired. This is a full-time position based in Visakhapatnam, and the job may require working on a roaster-based shift system. The ideal candidate for this role would have 0-2 years of experience in a similar support role and a willingness to collaborate with different teams to ensure efficient issue resolution and product enhancement. If you are looking to grow in a dynamic environment and contribute to the success of our WMS software, we encourage you to apply for Job ID 1015.,

*Min 0 - 6 months of experience in any customer support voice is added advantage ***Multilingual -- Malayalam + Hindi (2 are Mandate) *PC or laptop with 50 MBPS(Speed) internet connectivity are mandate *Immediate joiners only Required Candidate profile *Permanent WORK FROM HOME *Computer or laptop with internet connectivity are mandatory *Immediate joiners only Perks and benefits * PF & ESI

The position of Executive in the Operations Department at Dehradun - APC involves various key responsibilities. You will be responsible for processing new business queries, managing discrepancies and FOPs, handling field ops queries and complaints, processing cheques, cash, and credit cards, managing petty cash, vendors, and statutory requirements. You will also be involved in managing agency contracts, ensuring adherence to regulatory requirements, processing customer requests, and focusing on sales, service, recruitment, persistency, customer retention, and revenue. To be successful in this role, you will need to achieve certain measurable outcomes. These include maintaining an Applied to Paid ratio of over 94%, reducing discrepancy rates to less than 3%, resolving actionable tasks with TAT, achieving high customer and distribution satisfaction scores, ensuring 100% Day 1 performance, creating PCV with timely replenishment, processing bills efficiently, and following guidelines diligently. Additionally, you will need to manage document processing within 2 days, handle agent queries and reimbursements accurately, maintain POS accuracy, and meet targets for collection, surrender/retention, and ECS retention. Ideal candidates for this position should have 2-3 years of experience, with at least 2 years in customer service, operations, or finance. Eligibility criteria include performance ratings of G2M2 after 12 months in the current role or G3M3 after 18 months. For lateral movement, a minimum of 12 months in the current role and a G3M3 rating are required. Key skills and knowledge required for this role include the ability to work in a fast-paced environment, strong interpersonal skills, good coordination abilities, proficiency in Excel for data management, accounting knowledge, and a customer-centric approach. If you meet the qualifications and possess the necessary skills, this Executive position in the Operations Department offers a challenging yet rewarding opportunity to contribute to the success of the organization.,

You will be responsible for managing centralized HR operations to streamline processes, ensure compliance, and enhance employee experience through timely service delivery. Your role will involve ensuring accuracy and compliance in HR processes & policy, responding to employee inquiries, resolving HR-related issues, and providing guidance on policies and procedures. Additionally, you will support digitization initiatives for onboarding, allowance automation, and exit management in the HR Shared Services department. It will be crucial to ensure the accuracy of employee data and HR metrics, and generate reports on workforce analytics, attendance, and other key metrics. You will also manage employee benefits such as domestic relocation allowances and employee leasing policy while collaborating closely with HR Business Partners, COEs, finance, and IT functions. Furthermore, engaging with vendors and service providers in respect of the assigned work will be part of your responsibilities. Your key competencies and skills should include proficiency in HRIS systems (SAP), experience in working in HR Shared Service/Operation, and knowledge of Microsoft Office Suite (Excel, Word, etc.). Networking and partnership-building skills will also be essential. Attention to detail is crucial to ensure accuracy in data entry and processing. Good interpersonal and communication skills are required, along with a solid understanding of Hire to Retire Processes. Proficiency in using MS Office, particularly Excel and PowerPoint for MIS report preparation, is necessary. A customer-centric and outcome-oriented approach will be beneficial for success in this role.,

Job Description Company Overview Reliance Retail is India's largest, fastest growing, and most profitable retailer with a diversified omni-channel presence via integrated store concepts, digital, and new commerce platforms. Founded in 2006, Reliance Retail provides superior quality products, unmatched shopping experiences, and serves over 193 million loyal customers across 15,000+ stores in 7,000+ cities. With a strong supply chain, technology infrastructure, and a workforce of over 10,001 employees, Reliance Retail continues to innovate in the retail sector. Job Overview We are looking for experienced candidates with a background in Footwear Sales for the position of Department Manager at Reliance Retail . This is a full-time role based in Aurangabad, Akola, Chandrapur, and Wardha (Maharashtra) . As a Department Manager , you will be responsible for overseeing daily store operations, ensuring exceptional customer service, and driving departmental performance in line with company objectives. The ideal candidate should be passionate about retail, have strong leadership skills, and be committed to achieving business targets JOB DESCRIPTION Job Role: Store Operations Job Position: Department Manager Value Stream: Retail Operations Function: Store Operations Location: Aurangabad, Akola, Chandrapur, Wardha - Maharashtra KEY RESPONSIBILITIES AND KPIs OF THE ROLE Responsibilities (To be adapted as per the level) Achieve revenue, gross margin Control inventory level and shrinkage Adhere to Mockshop guidelines 100% SOP Implementation Statutory Compliance KPIs Achieve AOP SOP Implementation and Adherence in department. People Management Inventory control Competition update Financial Planning & Budgeting Achievement of Targeted Annual Operations Planning(AOP), Gross Margin and Sales Per Square Foot (SPSF) Increase margins and minimize expenses Control shrinkage Achieve higher average transaction value per customer People Management Control Attrition Product knowledge, brand differentiation Optimize manpower resource for category Functional and behavioral training Update category and store associates on latest development in new product/brands and presentation/selling technique Policies, Processes & Procedures SOP Implementation and Adherence in department Achieve targeted ATS(Available to Ship) and Conversion Mystery Shopping Findings and Improvement Gather consumer data for feedback Adhere to Mockshop guidelines OPERATING NETWORK Key Interactions: Internal Subordinates Within the Function Outside the Function Customer Sales Associate(CSA) House Keeping Team Support Function Security & Loss Prevention Team External External Interface (Outside RIL) Vendors External Brand Supervisor Education Qualifications: Graduation Experience: Min 2 Yrs Experience in Footwear Sales Functional / Behavioral competencies required to execute the role FUNCTIONAL COMPETENCIES Ability to work under pressure Number proficiency Customer Centricity Microsoft Excel Knowledge BEHAVIORAL COMPETENCIES Good communication skills Analytical & Presentation Skills Possible Next Role Movement: Store Manager In Training

Key Skills: Plan and execute merchandising strategies, analyze sales trends, manage stock rotation, coordinate with teams and vendors, ensure product availability, and track KPIs like sell- through and stock turn.

Job Title: Sr Executive Sourcing Partner (Costing) Job Location: Bangalore Reporting to: Associate General Manager About Syngene: Syngene is an innovation-led contract research, development, and manufacturing organization offering integrated scientific services from early discovery to commercial supply. Safety is a top priority at Syngene, with a strong emphasis on adherence to safety guidelines, procedures, and SOPs for all employees. Core Purpose Of The Role: The Sr Executive Sourcing Partner (Costing) is responsible for ensuring the timely supply of raw materials, consumables, solvents, and other necessary items to meet business objectives and regulatory requirements. This includes sourcing vendors globally, negotiating pricing and terms, submitting RFQs, tracking purchase requests, and ensuring compliance with safety and quality standards. Role Accountabilities: - Submit RFQs with vendors and update Raw Materials cost sheet - Track purchase requests in SAP and maintain quotes tracker - Source vendors for raw materials, reagents, and consumables - Support vendor safety audits and finalize annual rate contracts - Analyze spend data and provide monthly MIS support - Coordinate with cross-functional teams for licensing requirements - Rate vendors and fulfill end-user requirements in emergency cases - Regularly update end users on material deliveries Experience: - Minimum 4-7 years of experience in Pharma/CRO industry with a focus on strategic sourcing - Strong knowledge of Chemicals, API, Impurities, Excipients, and other related materials Technical/Functional Skills: - Proficiency in SAP MM module - Understanding of import regulations and Customs/Excise procedures - Negotiation skills and vendor development expertise - Effective written and verbal communication skills Behavioral Skills: - Strong time management and customer-centric approach - Positive attitude, ethics, and code of conduct - Empathy, determination, and a focus on effective communication Education: - B.Sc. in Chemistry, Microbiology, or Biotechnology (with Chemistry as a subject) - Diploma in Materials Management from a reputable institute is an added advantage Overall, the Sr Executive Sourcing Partner plays a critical role in ensuring the smooth and efficient supply of materials to support the organization's objectives while upholding the highest safety and quality standards.,

Job Description: As a Sr Executive Sourcing Partner (Costing) at Syngene in Bangalore, you will play a crucial role in ensuring timely supply of input materials such as raw materials, consumables, solvents, glass wares, reagents, and stationeries to meet business objectives. Reporting to the Associate General Manager, you will be responsible for submitting RFQs with vendors, tracking purchase requests in SAP, sourcing vendors globally, negotiating pricing and quality terms, and maintaining vendor safety audits. Your role will involve analyzing spend data, supporting vendor rating, and ensuring compliance with import regulations and customs procedures. You must have a minimum of 4-7 years of experience in Pharma or CRO industry with expertise in strategic sourcing. Your technical skills should include proficiency in SAP MM module, knowledge of import regulations, customs procedures, and strong negotiation skills. Additionally, you should possess effective written and verbal communication skills, time management abilities, customer-centric approach, and a positive attitude towards work. A degree in B.Sc. Chemistry, Microbiology, or Biotechnology along with a Diploma in Materials Management from a reputable institute would be advantageous for this role. Join Syngene to contribute to a culture of safety, integrity, and quality while driving operational excellence in sourcing and procurement activities.,

WNS (Holdings) Limited (NYSEWNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence. . Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States. Applicant should be comfortable with voice profile Applicant should be comfortable working in a 24/7 shifts Applicant should have customer centric approach Qualifications Both UG and Grad can apply

About The Role "To handle day to day trade transactions, understanding client requirements, "Co-ordination with cpc for transaction processing and discrepancy resolution, "Dealing and co-ordinating with various business groups within the bank, "Ensuring error-free and timely execution of trade transactions. "Ensuring compliance and internal guidelines are being adhered to "Co-ordinating with clientsCorr Banks for getting the queries raised by Trade Finance CMS "Operations resolved in a timely manner. "Issuance of Letter of credit. "Initial scrutiny of documents for Trade before sending the documents to CPC for further processing. "Attending to front-end requirements of corporate customers. "To co-ordinate with CPC CMS Clearing for all requirements of the customer and ensure that all deliverables are delivered transactions processed as per the agreed TAT. "Should be familiar with Trade Finance and CMS products. CMS Chq collections (local, outstation, corr banks), Banker to Issue Operations. "Should have about 3-5 years of relevant banking experience in Trade CMS operations. "Should be extremely customer centric and have excellent communication skills "Qualification Graduate Post-Graduate "Experience Minimum one year of relevant experience

What Will You Drive? As a Grievance Associate within our Customer Experience team, you will be instrumental in resolving customer complaints and inquiries effectively. This role focuses on ensuring customer satisfaction by addressing concerns with empathy, accuracy, and professionalism using our ticket management system. Who Are We Looking For? A dedicated and detail-oriented individual with strong problem-solving and communication skills. If you thrive in fast-paced environments and have a passion for enhancing the customer experience, this role is ideal for you. Key Responsibilities: Customer Complaint Resolution: Handle customer complaints and inquiries promptly and professionally. Investigate issues to determine root causes and provide effective resolutions. Communication Excellence: Respond accurately and empathetically to customer concerns via various communication channels. Maintain professionalism in all interactions to uphold the company's reputation. Complaint Management System: Log and maintain accurate records of customer interactions and resolutions in the complaint management system. Continuously monitor and update tickets to ensure timely closure. Customer Satisfaction Monitoring: Analyze trends in customer complaints to identify areas for service improvement. Collaborate with teams to enhance processes and elevate the overall customer experience. Cross-Functional Collaboration: Work with internal teams to address root causes of grievances. Proactively suggest solutions to improve systems and prevent recurring issues. Qualifications: Educational Background: Bachelors degree in any discipline is preferred . Experience: 1-4 years of experience as a Customer Service Representative, Grievance Associate, or similar role. Skills: Proficiency in customer service tools such as Zendesk or similar software. Strong verbal and written communication skills. Critical thinking and problem-solving abilities. Attention to detail with excellent organizational skills. Data analytics skills (preferred).

The role you are applying for will involve resolving customers" technical issues related to service delivery within designated areas to ensure high levels of customer satisfaction and engagement. Your responsibilities will include executing and resolving technical issues, handling customer complaints, providing technical inputs on products, sharing feedback with relevant teams, monitoring operational costs, promoting products to key accounts, and maintaining relationships with internal and external stakeholders. In terms of execution and implementation, you will be required to collaborate with internal teams and service offices to address CCT and non-CCT technical issues, resolve customer complaints related to retro fitment, gather and share customer feedback on product performance, and ensure products are functioning optimally. Additionally, you will need to provide inputs for benchmarking competition vehicles and monitor the total cost of operation. Relationship management will be a key aspect of the role, as you will be expected to develop and nurture relationships with internal stakeholders such as RTSM M&HCV, SPM & TSM, SSM & CSM, plant service office, and spare parts team. Externally, you will engage with customers, dealers/channel partners, and vendors to address their needs, resolve complaints, promote sales, and organize training sessions. To be successful in this role, you should hold a Bachelor's degree in Engineering (Automobile/Mechanical/Electrical) with 3-5 years of relevant experience in the automobile industry. Extensive product knowledge, technical expertise, customer-centric mindset, problem-solving skills, and effective communication abilities are essential competencies required for this position.,

TitleBusiness Development Professional DepartmentSE GT- PR SW OM-D GIS LocationAurangabad The candidate will be responsible for driving business in domestic market by close coordination with regional sales & controlling the cost through optimized solutions while remaining aligned with strategy, commitments and goals of the organization. Responsibility: 1. Analyze the technical and contractual requirement of the tender and process required clarification 2. Coordinate with Sales & BD team to drive technical requirements 3. Engage with clients for technical clarifications / resolutions & acceptance of our standard product 4. Technical offer preparation of HV GIS system & Costing & Pricing of the offer 5. Risk assessment & mitigation 6. Coordinate with internal & external stakeholders to develop most optimized solution within the financial guidelines 7. Support sales during negotiation 8. Acquire order to meet the financial goals Qualification & Skills: 1. Degree in Electrical Engineering 2. 1 - 3 years of experience in High Voltage Gas Insulated Switchgear products & tendering for domestic market 3. Team Player 4. Customer centric & result oriented approach 5. Professional expertise in MS Office 6. Strong interpersonal and Communication Skills 7. Self-motivated, quick and assertive 8. Adaptive to changing market dynamics 9. Collaborative & Well coordinated

Job Description- We are seeking a dynamic and driven Sales Manager to lead sales operations across multiple real estate projects. The candidate will be responsible for end-to-end sales delivery, from lead generation and client handling to booking closure and documentation. This is a target-based role, with 30% of the total compensation structured as performance-linked variable pay. Experience: 3-8 years of real estate sales experience in mid to large-scale residential or commercial projects. Sales Planning: Develop and execute effective sales strategies aligned with project timelines and business goals. Channel Partner Network: Build, manage, and expand a robust network of real estate agents and channel partners. Client Engagement: Deliver a seamless client journey from first touchpoint to post-sale coordination. Team Collaboration: Work cross-functionally with legal, marketing, and site teams to support seamless sales operations. Data & Analytics: Use sales data and analytics to optimize conversion rates and client targeting. Negotiation Expertise: Strong deal-closing skills with the ability to upsell and cross-sell based on client needs. Compliance & Documentation: Ensure all transactions follow legal and RERA compliance protocols. Presentation Skills: Conduct effective site presentations and sales pitches tailored to buyer profiles. Professionalism: Self-motivated, target-oriented, and committed to delivering exceptional service. Language & Etiquette: Fluent in English, Marathi, and Hindi; professional appearance and etiquette are a must. End-to-End Ownership: Demonstrate readiness and skill to manage the full sales lifecycle, including follow-ups, documentation, and project handover coordination. CRM Responsibility: Handling customer queries and concerns post-handover, ensuring timely resolution and a positive homeowner experience. PLEASE NOTE : We do not have online / Telephonic interview policy.

Purpose of the Role This role is responsible for supervising day to day warehouse operations for the Spare Parts Business. It involves optimizing processes of receiving, unloading, inspecting, picking and packing of material and ensuring that operational performance meets the organizational demand in a timely, safe and cost effective enviorment Job Responsibility Warehouse Management: Execute warehouse operations and ensure adherence to time, cost, and quality parameters to enhancing customer satisfaction Work closely with multiple transporter and transporter teams for the timely unloading of vehicles to ensure smooth movement of parts Take proactive sets to ensure correct allocation of transporter as per the standard operating procedure without deviation Monitor the timely execution of VOR process. Maintain a safe work environment by following and enforcing all standard procedures and complying by warehouse and logistics service providers Proactively manage and oversee internal and external auditors; like movement of material, quality of material, safety parameters etc. Proactively benchmark processes, measures performance of warehouse operations and team to ensure the highest levels standards, safety and performance. Drive advancements in warehousing efficiency by continuous improvement process leading to lower costs of operations and improved customer service levels Maintain the timely clearance of scrap and non-moving parts Financial Management: Drive the cost of packaging material down and ensuring the reuse of material and stoppage of wastage Compile data and analyse all the cost elements like remuneration to warehouse service provider, packaging cost and out bound transportation cost and analyse. Create action plan to reduce costs and control within the budgeted cost Ensure proper despatch and arrival of material and submit claims for damaged product when required Conduct process audits of warehouse to improve speed in warehouse operations, prevent claims and faster closure of claims People Management: Manage, motivate, and train and continually develop the logistics service providers Work closely with the logistics service providers teams to build efficiencies and improve process Take steps to prevent unrest due to political issues. Address and solve disruptions in a appropriate manner ensuring operations continuity with timely movement and storage of material Stakeholder Profiles & Nature of Interactions Internal With field team ( RPM/APM/Sales /Service) Colleagues PHQ Team Colleagues External Distributor / Dealer Channel partner LSP Business partner Desired Candidate Profile Education B.E./ B.Tech. or MBA in Supply Chain Management. Relevant Experience : 10 Years. Experience in Automobile Industry with OEMs/Auto Parts Supplier. Experience in Warehouse Management. Skills & Competencies Communication Skills Interpersonal Skills Customer Centric Manpower Management Negotiations Skills Results Focused,

Role & responsibilities Must be comfortable in a 100% phone-based customer interaction role Excellent verbal and written communication with a clear, distinct voice Strong computer skills (Excel, Outlook, MS Word, etc.) Passion for learning and agility in adapting to new processes Transcribe customer comments and track NPS ratings accurately Analyze customer needs and NPS drivers; suggest improvement actions Work effectively in a team, influencing across business levels and functions Preferred candidate profile Strong computer skills including: Excel, Outlook, MS Word, etc Bachelors degree required. Interested candidate can share their cv on mail id - neha.singh@sharekhan.com or can connect on 8655403320