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Home
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Jobs in Bengaluru, Karnataka
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Cosy Spaces
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Customer Care Representative

Customer Care Representative

1 - 3 years

|

1 - 2 Lacs

Bengaluru, Karnataka

Posted:2 days ago| Platform: SimplyHired logo

Apply

Skills Required

CRM software Microsoft Excel English Microsoft Office Computer skills Communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Handle inbound and outbound customer calls, chats, or emails
Clearly explain company products and services in an engaging manner
Understand customer requirements and provide relevant information
Schedule and coordinate meetings with interested clients
Systematic follow-up with interested leads and timely updates on new offers
Record details of customer interactions, queries, complaints and comments/feedback
Handle customer inquiries professionally and immediately escalate unresolved issues to the appropriate internal teams
Achieve daily/weekly/monthly targets for calls and lead conversions
Follow communication scripts when handling different topics

Requirements:

1 - 3 years experience in Inbound and Outbound Tele calling
Excellent verbal and written communication skills in English, Hindi, Kannada, Telugu
Strong communication and interpersonal skills
Basic computer knowledge and experience with MS Office, mainly Excel
Familiarity with CRM systems and practices is preferred
Prior industry experience (Interior Design) is preferred
Nearby applicants within 10km radius are preferred for convenient travel
Willing to work on weekends

Job Type: Full-time

Pay: ₹125,000.00 - ₹200,000.00 per year

Expected Start Date: 25/07/2025

More Jobs at Cosy Spaces

Customer Care Representative

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