Posted:3 weeks ago|
Platform:
On-site
Full Time
Job Title:** Customer Service Executive Location:** Gurgaon, Haryana Department:** Customer Experience Job Overview We are looking for a proactive and empathetic **Customer Service Executive** to join our Gurgaon team. The role involves managing inbound queries and making outbound calls to collect feedback and enhance customer satisfaction. You will play a key role in delivering a delightful customer experience while supporting our mission-driven brand. Key Responsibilities Handle **inbound customer queries** via phone, email, WhatsApp, and social media platforms. Make **outbound calls** to customers to collect feedback on their product experience and service satisfaction. Provide accurate and detailed information about products, order status, returns, exchanges, and usage guidance. Resolve customer concerns and complaints with empathy, ensuring first-call resolution wherever possible. Work closely with internal teams such as logistics, warehouse, and product to resolve customer issues promptly. Share insights and feedback with the team to improve products and service offerings. Educate customers about product usage, benefits, and hygiene best practices. Key Skills Required Strong verbal and written communication skills in English and Hindi Empathetic listener with strong problem-solving skills. Ability to handle both inbound and outbound call volumes with professionalism. Customer-centric mindset and team player. **Qualifications:** Graduate in any discipline. 13 years of experience in customer service, preferably in D2C. This job is provided by Shine.com Show more Show less
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