Customer Care Executive

0 years

1 Lacs

Posted:2 days ago| Platform: GlassDoor logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

Job Description:

We are looking for a dedicated and customer-focused Customer Care Executive to join our team in Partapur, Meerut. The candidate will be responsible for handling customer queries, resolving complaints, and ensuring customer satisfaction across phone calls, emails, or in-person interactions.

Key Responsibilities:

  • Handle incoming customer calls and respond to queries in a timely and professional manner.
  • Resolve product or service issues by clarifying the customer's complaint and determining the best solution.
  • Maintain customer records by updating account information.
  • Follow up with customers to ensure their issues are resolved to their satisfaction.
  • Coordinate with internal departments for faster resolution of customer issues.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Maintain daily call reports and feedback logs.

Requirements:

  • Minimum 12th pass or Graduate.
  • Good communication skills in Hindi (English is a plus).
  • Basic computer knowledge (MS Excel, Email handling, etc.).
  • Prior experience in customer service is a plus.
  • Should be polite, patient, and problem-solving oriented.
  • Local candidates from Meerut/Partapur preferred.

Working Hours:

10:00AM – 6:30 PM (Monday to Saturday)

Perks & Benefits:

  • Fixed Salary (10K–15K per month)
  • Incentives based on performance
  • Friendly work environment
  • Opportunity for growth and promotion

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement
  • Paid sick time

Work Location: In person

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You

Thane, Navi Mumbai, Mumbai (All Areas)

Mumbai, Thane, Navi Mumbai