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Customer Care Executive

Konexions Backoffice services Pvt.Ltd

0 - 31 years

0 Lacs

Lajpat Nagar, New Delhi

Posted:1 month ago| Platform: Apna logo

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Skills Required

communication research database adaptability reporting support

Work Mode

Remote

Job Type

Full Time

Job Description

Designation: CCE Experience: 0 to 2 Years Process: Collection / Recovery (Banking/NBFC/Telecom) Location: South Delhi (Lajpat Nagar Part-2) Job KPI :- * Manage large amounts of outbound calls in a timely manner * Follow communication "scripts" when handling different topics * Identify customers' needs, clarify information, and research every issue and provide solutions and/or alternatives * Seize opportunities to upsell products when they arise * Build sustainable relationships and engage customers by taking the extra mile * Keep records of all conversations in our call center database in a comprehensible way * Frequently up skill trainings/refreshers for improvement in performance. * Meet personal/team qualitative and quantitative targets * Target based calling with major focus on conversion Requirements * Qualification Minimum 12th Pass * Basic Computer Knowledge * Fresher & Experience Both can also apply * Track record of performance in OB set up preferably collections * Strong Telephonic and verbal communication skills along with active listening * Customer focus and adaptability to different personality types * Ability to multi-task, set priorities and manage time effectively Basic Criteria:- Office Reporting Time 9.15 AM & Login Time 9.30 to 6.30 Working Days 26 we are Sunday working rotational 4 week off

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Customer Care Executive