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Aarna Hr Solutions
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Customer Care Associate

Customer Care Associate

Aarna Hr Solutions

1 - 3 years

|

4 - 6 Lacs

Bengaluru Karnataka India

Posted:4 days ago| Platform: Foundit logo

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Skills Required

Crm Customer Service Interpersonal Skills Good Typing Speed

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, live chat, or in person.
Resolve customer complaints and issues efficiently and courteously.
Provide accurate product or service information to customers.
Document customer interactions, feedback, and issues in the system.
Collaborate with internal teams (technical support, sales, logistics, etc.) to resolve escalated issues.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Follow up with customers to ensure their issues are resolved and they are satisfied with the service.

Required Skills & Qualifications:

High school diploma or equivalent; bachelor's degree preferred.
Previous experience in customer service is a plus, but not mandatory.
Strong communication and interpersonal skills.
Ability to handle stressful situations calmly and effectively.
Proficient in using customer service software, CRM systems, or basic computer applications.
Good typing speed and attention to detail (for non-voice roles).

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