CSR - Customer Service Representative

Job Title: Scheduling Executive
Location: New Delhi
Company: Hammer Head Global Solutions Private Limited
Job Type: Full-Time
Department: Operations/ Scheduling
Reports To: Operations Manager / Scheduling Manager

Job Summary:

We are seeking a detail-oriented and proactive Scheduling Executive to join our team. The ideal candidate will be responsible for managing and coordinating schedules, ensuring optimal resource allocation, and maintaining effective communication with internal teams. This role requires excellent organizational and time management skills, as well as the ability to multitask and work under pressure.

Key Responsibilities:

• Create, maintain, and adjust schedules for staff, appointments, or services as required
• Coordinate with the internal team to understand scheduling needs and constraints
• Communicate schedule changes promptly to all relevant parties
• Monitor attendance and report discrepancies or shift coverage issues
• Use scheduling software/tools to input and update data accurately
• Optimize resource allocation to improve efficiency and minimize downtime
• Handle last-minute changes or emergencies professionally and efficiently
• Prepare and share daily/weekly/monthly scheduling reports with management
• Provide administrative support as needed for scheduling-related tasks

Requirements:

• Bachelor's degree, Bachelor's degree in Business Administration, Operations, or a related field (preferred)
• Proven experience in scheduling, coordination, or administrative roles
• Proficient in Microsoft Office and scheduling software/tools
• Strong organizational and multitasking skills
• Excellent verbal and written communication skills
• Ability to work independently and collaboratively in a fast-paced environment
• Problem-solving attitude and attention to detail

Preferred Skills:

• Experience in workforce or staff scheduling in industries like security, logistics, healthcare, etc.
• Familiarity with software like Excel, Google Sheets, or any workforce management tools
• Knowledge of labor regulations related to scheduling (if applicable)

Benefits

• All benefits and compensation details will be shared in the offer letter.

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Night shift
• Rotational shift
• US shift

Supplemental Pay:

• Overtime pay

Education:

• Bachelor's (Required)

Experience:

• Customer service: 1 year (Required)

Language:

• English (Required)

Work Location: In person