CRM Executive

Job description Job Opening: CRM Executive (Female) – Full-Time Salary: ₹18,000 TO 22,000 per month Job Type: Full-time (On-site) Working Days: Monday to Saturday Working Hours: 9:30 AM – 6:30 PM About the Role: We are actively seeking a motivated and enthusiastic CRM Executive (Female) to join our growing team. The successful candidate will play a vital role in managing and nurturing our customer relationships, serving as the key point of contact between the company and our clients. This role requires a candidate who is proactive, well-spoken, organized, and customer-oriented. As a CRM Executive, you will be responsible for ensuring a smooth communication channel with clients, addressing their queries and concerns promptly, maintaining CRM data, and collaborating with internal departments to provide an exceptional client experience. This is a great opportunity for someone who enjoys working in a dynamic and people-focused environment. Key Responsibilities: Maintain and update the customer relationship management (CRM) database to ensure accurate and timely information. Handle inbound and outbound customer communication through phone calls, emails, and online chat. Respond to customer inquiries and provide solutions in a professional and courteous manner. Build and maintain long-term relationships with clients by offering consistent follow-up and support. Coordinate with sales, marketing, and technical teams to address and resolve customer concerns quickly. Monitor and track customer feedback and escalate issues when necessary. Prepare and submit daily, weekly, and monthly reports on customer engagement and satisfaction metrics. Assist with organizing client meetings, scheduling appointments, and maintaining records. Identify potential areas for process improvement based on customer interactions and feedback. Support the overall customer engagement strategy and contribute to increasing customer retention rates. Candidate Requirements: Gender: Female candidates are preferred for this position. Education: Minimum of a graduate degree in any field. Experience: More then 2 years experience. Prior experience in a customer service or CRM-related role will be an added advantage, but freshers with excellent communication skills are welcome to apply. Communication Skills: Excellent command of English – both verbal and written – is essential. Technical Skills: Basic knowledge of computer applications (MS Office, Email, etc.). Familiarity with CRM tools/software will be a plus. Personality Traits: Friendly, approachable, and confident personality with a strong problem-solving attitude. Organizational Skills: Ability to multitask, prioritize tasks effectively, and handle pressure in a fast-paced work environment. Team Player: Must be able to work independently as well as collaboratively with different departments. Why Join Us? Supportive and friendly work environment Opportunities for professional growth and skill development A chance to work with a dynamic and passionate team Convenient office location with good connectivity How to Apply: If you are passionate about customer relationship management and want to be part of a vibrant team, we would love to hear from you! Email: [email protected] For more information contact: 92057 77683 HR Manager :- Afsana khan Join us and take the next step in your career as a CRM Executive! We look forward to welcoming the right candidate to our team. Job Type: Full-time Pay: $18,000.00 - $22,000.00 per month Benefits: Paid time off Schedule: Day shift Security clearance: Confidential (Preferred) Work Location: On the road Job Type: Full-time Pay: ₹18,000.00 - ₹22,000.00 per month Benefits: Cell phone reimbursement Food provided Paid sick time Paid time off Work Location: In person