319 Credit Operations Jobs - Page 13

Role & responsibilities Verification of KYC documents received from customers. Checking of documents and details uploaded by the Sales Team. Check of CIBIL Scores. Making calls to the customers to check on their credibility. Handling credit operations from login to disbursement Taking care of audit queries and maintaining good audit score. Assessing overall credit eligibility of customer & recommended the case to higher authority. Handling customer data verification as KYC, Bank statements and contact point verification Preferred candidate profile Freshers eager to work in Credit underwriting and KYC verification team. Looking for 2025/2024/2023 pass out Graduation must (or) candidates who have received their final semester results are preferred. Open to work in rotational Day shifts with compensatory day Perks and benefits PF Graduity Venue : 6th Floor, No.68/2, Murugesa Naicker Office Complex, Loyal Towers, Greams Road, Chennai, Tamil Nadu - 600006. Thanks & Regards Naveen HR HDB financial services pvt ltd 8610405856

BERKADIA SERVICES INDIA PVT LTD Berkadia , a joint venture of Berkshire Hathaway and Jefferies Financial Group , is an industry leading commercial real estate company providing comprehensive capital solutions and investment sales advisory and research services for multifamily and commercial properties. Berkadia is amongst the largest, highest rated and most respected primary, master and special servicers in the industry. Berkadia is also an industry leader in Agency Lending and in 2024 achieved a coveted goal of being the #1 GSE & HUD Lender by volume! We are also #1 Freddie Mac Lender and #2 Fannie Mae Lender in 2024. Since its establishment in Hyderabad, Berkadia India has evolved from a team of sixteen to a diverse and experienced group of 1,200 members. This growth has enabled the team to support all key business functions within Berkadia's commercial real estate finance sector. Credit Operations is a group of ~100 talented credit professionals functioning as an integrated deal team with our US Underwriting team. Together this team supported ~650 multi-family deals worth ~$12.6Bn in 2024 in the US Commercial real estate market. The quest to gain a deeper understanding of the real estate market and insights into the key aspects of risk assessment is what drives this group forward. JOB DESCRIPTION Role Assistant Manager Location Gurgaon, India Department Credit Operations Reports to Asst. Vice President Shift Split shift with flexibility to work alternative hours when required to attend meetings, training, calls etc. – occurs frequently N o. Direct Reports: 10 + ROLE SUMMARY: The Credit Operations (CO) Assistant Manager is an individual who supports the daily business operations of the CO team by meeting corporate objectives. The role holder will be responsible for assisting the Asst. Vice President (AVP) and client stakeholders in determining and delivering the functions strategy. This involves all aspects of successful people leadership, effective operational execution and stakeholder management. The role holder will be the front-line manager responsible for setting the team culture and achieving / exceeding all deliverables. A highly organized, focused individual capable of assisting each member of the team to maximize their potential and acting as a role model is required. The role holder will be required to work interdependently with U.S colleagues (internal clients and external clients) to anticipate and fulfil their needs, objectives and challenges. He / She will also be expected to embrace and live Berkadia’s values and have a growth and agile customer centric mindset. ROLES and RESPONSIBILITES: Build and maintain exceptional relationships with all stakeholders and clearly understand their requirements Work with the vertical leaders and stakeholders to determine function short and medium-term strategy clearly setting out and achieving implementation milestones Work with their supervisor to provide (and constantly review and update) functional KPI’s and individual metrics to stakeholders Effectively plan resource needs across products, including the need for backups and cross training based on role complexity, attrition risk, holidays and growth Work with Talent Acquisition and the AVP/VP to source, interview and recruit talented resources for the team Effectively on-board all new hires setting clear expectations and providing comprehensive training and support and continually coach and mentor staff to ensure their success and career advancement Build a high-performance team with Berkadia values, ethos and effectively establish and maintain a culture of continuous self-directed learning within the team Ensure timely, proactive and effective communication within the team and across all stakeholders Create and administer career development plans and performance updates to team members, stressing areas of strength and for improvement. Regularly gather stakeholder feedback and local management insights to provide concise, actionable feedback to the team. Periodically assess team performance to suggest career paths that maximize individual potential. Identify and implement solutions related to processes, people, and technology improvements to drive efficiency across the team Review effectiveness of quality control function by analyzing data and managing resource quality scores Collaborate with other managers to determine the resources most deserving for rewards and recognition programs and provide nominations Ensure training material, job aids and all policies and procedures are documented, followed, and updated as needed based on Lender guide changes and CO requirements Work on other tasks and special projects as assigned stakeholders, vertical leaders, transformation senior management Perform other duties and tasks as assigned by senior leaders in the group Qualifications Required (including education, experience and skills) Bachelor’s degree in finance, Accounting, or related business field required. MBA and knowledge of Commercial Real Estate (CRE) industry preferred Work Experience: At least 2, ideally 2+ years of successful experience leading and coaching people At least 5 years of experience in the financial sector, and or commercial real estate experience is preferred Strong communication skills, both written and verbal; fluency in American English Successful leadership experience; particularly managing grey areas Display growth mindset with the willingness and ability to continue to learn Successful experience developing people whether your direct reports or their staff Knowledge of data analysis and performance/operation metrics with the ability to analyze base data and derive own insights to validate strategies and initiatives Willingness and ability to learn technology tools and drive usage and adoption of tools within teams Experience in working with demanding stakeholders and clients across different time zones in the U.S. Ability to work on numerous key initiatives simultaneously while prioritizing tasks to meet business and stakeholder needs Ability to maintain confidentiality and adhere to organizational policies and procedures Conditions of work: The role holder must also be prepared to work other shift times when requested to do so for training or other business requirements While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from tasks and to assign other duties and projects as necessary Role holders may be requested to obtain a passport and US travel visa and to travel to the US for additional training and development Berkadia is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability or any other status protected under the law. Our people are our greatest strength and make Berkadia a great place to work, creating an environment of trust, mutual respect, innovation and collaboration. Our culture is driven by our core values: https://berkadia.com/aboutus/culture/ To find out more about Berkadia, please visit our website https://www.berkadia.com/aboutus/ Berkadia Services India Private Limited is a subsidiary of Berkadia, located at Hyderabad, Gurgaon and Bangalore locations in India.

Industry :- BFSI ( Banking & Financial Services Industry ) Designation :- Deputy Manager - Dealer Funding Credit Operation Location :- Kengeri, Bangalore ( Head Office ) Roles and Responsibilities 1. Dealer Funding new deal appraisal & Sanction. 2. Credit Analysis, Risk Review & Enhancements. 3. Dealer Grading System operation. 4. Review and monitoring of dealer funding portfolio. 5. Regulatory reporting.

Amazon.ins Fulfillment by Amazon (FBA) Credit Operations team is seeking a highly motivated Investigation Specialist to help manage daily operational aspects supporting both our Merchant and Customer experience. Our teams objective is to provide the capability for merchants to obtain the benefit of Fulfillment by Amazon, including all the superior performance of Amazon s shipping and customer service. FBA is a highly visible and strategic program within Amazon. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company. Come help build a world class product with Amazon.ins customer centric focus applied to the Merchant experience. The Investigation Assistant will support Sellers, Associates, and Management while ensuring program standards for individual and team performance are met. - Bachelors degree - Experience with Microsoft Office products and applications

Join us as a Customer Service & Operations Credit Analyst We ll look to you to deliver customer and business outcomes, investigating queries, supporting business processes, policies, and procedures, and understanding customer and business needs Specialising in Credit Operations, you ll respond to queries from customers and stakeholders promptly within agreed timelines This is a chance to build on your credit skills and experience in an engaging and fast-paced environment Were offering this role at senior analyst level What youll do As a Customer Service & Operations Credit Analyst, you ll deliver successful customer and business outcomes by processing, authorising, and investigating all transactions to defined key performance indicators and service level agreements. In doing so, you ll identify opportunities to enhance processes and enable the provision of a superior customer and business experience. In addition, you ll: Review documentation including loan applications, disclosures, and credit evaluations Authorise and investigate all credit operations transactions Collect and analyse the required information from the customers and businesses Review credit operations processes which could be automated or enhanced to improve the customer and business experience The skills youll need To succeed in this role, you ll need to have the ability to understand and listen to our customers, develop relationships, and maintain an understanding of their needs. You ll also have the ability to adapt to fast-paced environments and you ll have effective organisation skills to deliver to deadlines. You ll also need: Customer service abilities along with customer and industry knowledge An awareness of changes in trends, policies, and regulations An understanding of our industry and its customers Experience of managing stakeholder relationships Hours 45 Job Posting Closing Date: 14/05/2025

Understand the case details/ transaction and inform team regarding the documentation. Manager Credit Operations, Pune Reporting to National Manager Centralised Operations Managing DFC & HNI product Disbursement centrally for PAN India location. Loan/Property documents tracking till storage and Escrow accounting and account opening process. 1. Planning Plan out specific tasks & initiatives that the team needs to work on. Cascade the tasks and initiatives to the team. 2. Booking/Disbursement of DF/HNI cases . Guide team to ensure all documents properly executed before disbursement and cross check. Understand the case details/ transection and inform team regarding the documentation. Ensure that all the details filled in system appropriate. Work with Treasury to inform outflow of funds via disbursement, so the team have better controls on fund management Guide the team on innovations and explore what new systems are required to do the job better. Ensure there is no any open item in recon 3. Escrow accounting & Account opening Ensure that Escrow accounting should be done properly within time Ensure that Escrow account opening to be done smoothly with coordinating with RM and Bank Work with Treasury to inform inflow of funds from escrow so the team have better controls on fund management. Ensure there is no any entry open in finance & banking recon. Build relationships with banks to ensure Escrow account process operation happen smoothly. step in for escalations 4. Documents Management Ensure all documents to be received and checked by the team. Ensure all documents updated in system Ensure all documents dispatched for storage and showing in scan portal 5. Projects & innovations Drive the team to do planning and execution of all ideas for innovation in cost cutting and driving efficiency across the unit. Guide the team on prioritization of ideas and creating execution plans. Conduct reviews to track status and resolve roadblocks. 6. Team Management and Coaching Participate in selection process to identify the right talent for positions within the team Determine individual training needs and development plans to build expertise and enhance skills in the team Set objectives, conduct reviews and close appraisal processes for the team as per timelines

We are hiring loan operations manager for one of leading NBFC . To Manage the frontend operations for loan disbursal, and investor onboarding. Manage backend operations team for borrower allocations & dashboards.. Required Candidate profile Understanding and expertise on backend and frontend operations of loan systems – LOS & LMS Understanding of Digital Loan systems with relevant liabilities/NBFC experience. Graduates Age below 30 year

Role & responsibilities Develop and implement credit policies and procedures in alignment with regulatory requirements and company objectives. Manage the credit underwriting process, including evaluation of loan applications, credit scoring, and approval/rejection decisions. Monitor and analyze credit portfolio performance, identifying areas of improvement and implementing strategies to mitigate risk. Conduct periodic reviews and audits to ensure adherence to credit policies and regulatory standards. Provide leadership and guidance to the credit team, fostering a culture of accountability, professionalism, trust and continuous learning. Recruit, train and develop a high-performing credit team capable of meeting organizational goals. Set performance targets and KPIs for the team, regularly assessing performance and providing feedback for improvement. Manage budgetary allocations for the credit department, optimizing resource utilization and controlling cost effectively. Preferred candidate profile Minimum of 10 - 15 years of experience in credit management within the financial services industry, with at least 3 years in a managerial role. Proven track record of successfully managing credit operations, implementing credit policies, and achieving business objectives. Experience in Business Loan is mandatory

Job Title: Credit Executive / Credit Manager -Agricultural Lend Location: Dunlop (Near Bara Nagar Metro Station), Kolkata Job Type: Full-Time Salary: As per Industry Standards Job Summary: We are looking for a dedicated and experienced Credit Executive/Manager to join our Credit Management team, with a specialized focus on agricultural loan processing. The ideal candidate will bring 4-6 years of experience in agricultural lending, credit underwriting, loan disbursement, and agriculture-specific-credit risk assessment, preferably in NBFCs or cooperative banking sectors. Key Responsibilities: 1. Agricultural Credit Assessment Evaluate agricultural loan applications including crop loans, equipment loans, and seasonal finance. Assess applicant creditworthiness using credit reports, farm financials, and feild data. Make informed decisions on loan approvals based on risk profiles and lending policies. Engage with rural customers to explain loan terms and repayment structures. 2. Loan Disbursement & Processing Oversee the end-to-end processing and disbursement of agri-loans. Ensure accurate documentation and compliance with internal credit policies and regulatory norms. Maintain quality checks for disbursal processes and turnaround me. 3. Risk Management & Compliance Conduct agricultural credit risk assessments and recommend mitigation strategies. Monitor borrower performance and take prevenve acons in cases of potenal delinquencies. Ensure adherence to NBFC and RBI regulatory frameworks for rural/agriculture lending. 4. Portfolio Monitoring & Reporting Regularly review the agricultural loan portfolio to identify stress signals and areas for improvement. Optmize credit performance and minimize losses through data-driven decision-making. 5. Cross-functional Collaboration Work in sync with Legal, and Field Teams to resolve credit-related issues. Guide junior team members in agri-lending processes and best practices. Qualification: Bachelor's degree in Agriculture, Finance, Business Administration, or related-field. 4-6 years of experience in agricultural lending and credit underwriting within NBFCs or cooperative banks. Deep understanding of agri-loan products, rural customer profiles, and agri-risk frameworks. Proficiency in credit scoring models and agricultural loan software/tools. Strong interpersonal, analytical, and decision-making skills.

Role & responsibilities • Handling Credit operation from Login to Disbursement • Credit Decision Making for PL Cross Sell and forwarding Proposals. • Handling Credit and Operational issues • Monitoring vendors like Field Investigating agencies, Valuation & Legal agencies for Two Wheeler loans and maintaining TAT. • Taking care of audit queries and maintaining good audit score. • Preparing MIS, Collection reports on daily basis and Weekly review reports • Assisting customers with queries, requests & complaints. Preferred candidate profile Graduate/Post Graduate Good communication skill Telugu, Malayalam, Kannada languages are mandatory Thanks & regards Naveen HR HDB financial services pvt ltd 8610405856

Role & responsibilities • Handling Credit operation from Login to Disbursement • Credit Decision Making for PL Cross Sell and forwarding Proposals. • Handling Credit and Operational issues • Monitoring vendors like Field Investigating agencies, Valuation & Legal agencies for Two Wheeler loans and maintaining TAT. • Taking care of audit queries and maintaining good audit score. • Preparing MIS, Collection reports on daily basis and Weekly review reports • Assisting customers with queries, requests & complaints. Preferred candidate profile Graduate/Post Graduate Good communication skill Telugu , Malayalam , Kannada languages mandatory Thanks & Regards Naveen HR HDB financial services pvt ltd 8610405856

Role & responsibilities • Handling Credit operation from Login to Disbursement • Credit Decision Making for PL Cross Sell and forwarding Proposals. • Handling Credit and Operational issues • Monitoring vendors like Field Investigating agencies, Valuation & Legal agencies for Two Wheeler loans and maintaining TAT. • Taking care of audit queries and maintaining good audit score. • Preparing MIS, Collection reports on daily basis and Weekly review reports • Assisting customers with queries, requests & complaints. Preferred candidate profile Graduate/Post Graduate Good communication skill Telugu , Malayalam , Kannada languages mandatory Thanks & Regards Naveen HR HDB financial services pvt ltd 8610405856

Job Description for State Operations Manager Job Title State Operations Manager Function / Department Operations Department Head GM, Operations Reporting Manager Regional Operation Manager Ex Key Expectation: Product / policy experience in retail / rural market segment Secured lending exposure will be preferred. Purpose of the Job: This position is responsible to manage different operational activities based out of Rural, Urban & Housing finance branches for the respective State. Operations for Rural branches are handled through Transaction officer who are responsible for below activities. - Loan Booking Process Unsecured Products - Quality Checks - Cash Disbursals & Collections - Payment Application - File Dispatches - Receipt Book Updations Operations for Urban / HFC branches are handled through Booking executives who are responsible for below activities. - Loan Booking Process for Secured Products - Quality Checks - File Dispatches - Legal & Technical review - OTC / PDD monitoring - Monitoring End to End TAT for different processes State Operations manager would be responsible for managing all the above activities with the help of dedicate operation Managers who will be taking care for 10-15 branches. All the branches Transaction officer reports to Operation Manager who further reports to State Operations Manager. The role requires extensive travelling to all the branches for the respective state to manage the Operations officers at each of these branches. Primary responsibilities include: Responsible for appropriate functioning of the overall Operations process at each of the branches allocated. Using Operational expertise through meeting with all key stake holders of the branches. bridging the gaps identified in day to day branch operations by close monitoring and supervision. Review of sample cases on a day to day basis to ensure file quality and compliance to Quality check parameters. Ensuring Operational and Cash management controls are effective across all branches allocated on an ongoing basis. Enforce process discipline and policy compliance in all branches allocated under the clusters. Prevent process deviations by doing root cause analysis and putting in preventive and corrective actions in place. Conducting an audit and ensuring safekeeping / timely dispatch to RMU for Operational records like disbursed files, receipt books, vault registers and other registers maintained by the Transaction officers. Ensuring improvement in the Quality scores of all the branches responsible for and adherence to Operational requirements with ongoing process & system changes. Responsible for measuring productivity of the respective TOs and ensuring adherence to the TAT. Responsible for training, back-up planning, job rotation of the TOs and timely hiring / ensuring low attrition levels. Provide valuable inputs towards system and process changes to eliminate wastage and bring in additional controls. Carry out UATs on system changes and share valuable inputs with Technology teams. Train the Transaction officers for the branches responsible on new products, system and process changes and ensure appropriate training has been imparted before enhancements going live. Describe the KPIs against each perspective PerspectiveKey Performance Indicators Business & Financial Management Ensuring loan booking & payment application within the agreed TAT across all branches in clusters allocated. Internal Control checks & appropriate Record management Compliance to business policies and processes. Operational Loss to be kept at minimal. Customer Focus Consistently meet predetermined metrics to achieve business objectives and customer SLAs. Identify and resolve Operational Issues & problems. Provide strategic guidance to the operations managers / business teams to ensure and improve service delivery People / Team Manage Operations Managers / Transaction officers across all branches for the respective State. Responsible for resolving their day-today issues, back-up planning, job rotation, timely hiring and ensuring low attrition levels. Create a high performance, fair and exciting work environment that provides motivation and development opportunities for the teams Monitor Productivity, errors effectively Attrition within acceptable levels Effective Training Development and delivery Process / Quality Improvement Ensure process discipline and policy compliance across all branches under the clusters allocated. Using Operational expertise and bridging the gaps identified in day to day branch operations by close monitoring and supervision. Review of sample cases on a day to day basis to ensure file quality and compliance to Quality check parameters. Ensuring Operational and Cash management controls are effective across all branches allocated on an ongoing basis. Prevent process deviations by doing root cause analysis and putting in preventive and corrective actions in place. Conducting an audit and ensuring safekeeping / timely dispatch to RMU for Operational records like disbursed files, receipt books, vault registers and other registers maintained by the Transaction officers. Ensuring improvement in the Quality scores of all the branches responsible for and adherence to Operational requirements with ongoing process & system changes. Provide valuable inputs towards system and process changes to eliminate wastage and bring in additional controls. Carry out UATs on system changes and share valuable inputs with Technology teams. SCOPE & DISCRETION (Span of control) Total no. of employees supervised with details GradeO1 04M1 M3SM1 to SM3Nos. 7 101-2NA Sr. No.Direct Reportees (functional title/role title)Indicate brief job purpose 1Operations Manager RuralSupervising the day to day Operational activities for all branches allocated.2.Booking Officer Urban/HFCSupervising the day to day Operational activities for all branches allocated. Decision making authority Describe the authority permitted to take decisions, and those you are expected to recommend AreaDecisions takenDecisions recommended Process Changes Process ImprovementsSystem Changes System EnhancementsPerformance Management Performance ratings of Operations Manager, Transaction Officers & Booking executive and all other employees part of Operation for the respective state Self-deliverables The most important tasks performed on an individual basis without involving subordinates are Sr. NoTask performed 1Analyzing trends & Control MISs to come up with pain areas and proposed resolution - preventive and corrective process actions2Supporting New Product / Process & System development3Managing ad-hoc queries and Audit Reviews4Managing cordial relationship with all stakeholders5Moderate execution skills in a multi-tasking mode Challenge Challenge on working relationships, both internal & external contacts Sr. NoMost frequent contactsNature or purpose 1Businesses/Business marketingTAT, Product & Process Changes Performance evaluation Resolution of Operational Issues Monthly Dashboards2TechnologySystem development, enhancement & UATs3AuditProcess Reviews4RiskProcess Improvement & reduction of errors Peer S.noPeer (functional title/role title)Indicate brief job purpose 1State Business / Risk Mangers (other clusters / states)Coordinate and ensure synchronization of processes across Business & Risk Functions. Other factors relevant to the job Other aspects of the job not covered by the above but necessary to have a full understanding of are: Sr. NoOther relevant factors (Required Skills) 1Strong execution skills and ability to deep dive and review processes2Strong Focus on risk & controls3Good consumer Loans product knowledge, processing, control mechanisms, accounting principles and technology savvy. Understanding of accounting entries with respect to consumer loans is a must.4Effective people management5Effective Communication (with various stakeholders) Expertise required/ Domain Knowledge: Minimum educational qualification Graduate / Post Graduate / MBA Finance or equivalent. Hands-on experience on Rural / HFC Operations. Understands basic quality checks on documentation KYC, application forms, loan and income documents Understands local dialect / vernacular language. Basic accounting knowledge Communication skills Team Management skills No. of Years for relevant experience 4 to 5 years experience in BFSI space and MF Operations. Any specific specialization/education: Graduate/ Post Graduate or MBA Finance with relevant experience

Responsible for managing the hotel's credit and receivable operations, ensuring compliance with credit policies, and minimizing bad debts. Analyze and authorize credit for new and existing customers Required Candidate profile Having experience in hotels in credit department

Responsibilities: * Conduct credit analysis & appraisals * Manage credit portfolio & risks * Verify creditworthiness & documents * Ensure compliance with policies & laws * Process loans within CAM guidelines

Key Responsibilities: Acquire and manage customers for retail mortgage loans. Coordinate with credit and operations for smooth disbursements. Achieve monthly disbursal and fee income targets. Build referral networks with builders and property agents. Maintain documentation and ensure timely renewals. Requirements: Graduate/MBA with 2-4 years in mortgage or LAP sales. Knowledge of legal/technical checks and documentation. Relationship-building skills and market awareness. Field-oriented and result-driven approach. Skills Sales

Key Responsibilities: Acquire and manage customers for retail mortgage loans. Coordinate with credit and operations for smooth disbursements. Achieve monthly disbursal and fee income targets. Build referral networks with builders and property agents. Maintain documentation and ensure timely renewals. Requirements: Graduate/MBA with 1-6 years in mortgage or LAP sales. Knowledge of legal/technical checks and documentation. Relationship-building skills and market awareness. Field-oriented and result-driven approach. Skills Sales

Key Responsibilities: Acquire and manage customers for retail mortgage loans. Coordinate with credit and operations for smooth disbursements. Achieve monthly disbursal and fee income targets. Build referral networks with builders and property agents. Maintain documentation and ensure timely renewals. Requirements: Graduate/MBA with 1-4 years in mortgage or LAP sales. Knowledge of legal/technical checks and documentation. Relationship-building skills and market awareness. Field-oriented and result-driven approach.

Key Responsibilities: Acquire and manage customers for retail mortgage loans. Coordinate with credit and operations for smooth disbursements. Achieve monthly disbursal and fee income targets. Build referral networks with builders and property agents. Maintain documentation and ensure timely renewals. Requirements: Graduate/MBA with 2-3 years in mortgage or LAP sales. Knowledge of legal/technical checks and documentation. Relationship-building skills and market awareness. Field-oriented and result-driven approach. Skills Sales Highest Education Bachelor of Commerce Working Language Telugu English