CPAG - Service (Delhi)

Regular review of open complaints to ensure response time and closure as per SLAs. Achieve Revenue generation targets. Ensure adherence to Preventive Maintenance and audit quality of Service on a regular basis. Maintain Customer i-base hygiene by updating end user data in the system regularly. Drive customer engagement and maintain high CSI. Build strong relationships with Customers by ensuring timely maintenance and proactively addressing concerns. Develop and maintain Channel infrastructure as per Expansion plan, conduct regular visits to Channel to ensure high level of engagement and alignment with organization objectives, and provide adequate resource support to the channel to achieve committed SLAs. Ensure timely submission and processing of Invoices of Channel Partners, return of defective spares, warranty, and other claims settlement. Key Responsibilities: - Knowledge of products such as Room Air Conditioners, Water Purifier, Air Purifier, and Air Cooler. - Technical knowledge about Service offerings and Channel Management. - Vendor, business associates, and Dealer management. - Knowledge of Revenue Generation including AMC and Spare parts. - Excellent Communication and Presentation skills. - Interpersonal and negotiation Skills.,