Counsellor/Sr. Counsellor

Role & responsibilities:

• B2B Counseling:

  Guide and assist students (B2B) in selecting suitable overseas education options based on their academic background, career aspirations, and financial capacity.

• Application Support:

  Help students with university applications, including online and paper-based processes, across countries like the UK, Ireland, Australia & New Zealand etc.

• Information Management:

  Stay updated with admission processes, course offerings, deadlines, and entrance exam requirements of international universities.

• Query Resolution:

  Provide prompt and professional responses to queries from students, internal branches, and associates via email and phone.

• Documentation & Coordination:

  Follow up with branches and associates to collect pending documents and payments. Ensure completeness and accuracy in applications.

• Relationship Management:

  Build and maintain strong relationships with internal teams, associates, and students for seamless coordination and support. Experienced in team handling.

• Target Achievement:

  Work towards specific student enrollment and revenue targets while benefiting from performance-based incentives and bonuses.

• Compliance & Professionalism:

  Ensure adherence to company processes and standards. Contribute to a professional, efficient, and student-friendly environment.

• Events & Outreach:

  Actively participate in educational fairs, university delegation visits, and company-organized seminars to promote overseas education opportunities.

Preferred candidate profile:

• Excellent Communication Skills:

  Strong verbal and written English communication is essential to interact with university representatives globally & business development team.

• Counseling Ability:

  Empathetic and student-focused approach with the ability to understand and match student profiles with suitable study abroad options.

• Organizational Skills:

  Ability to manage multiple applications, deadlines, and communications efficiently.

• Knowledge of Overseas Education Industry:

  Familiarity with admission procedures, operational requirements of Ireland, Australia & New Zealand.

• Tech Savvy:

  Comfortable using CRMs, MS Office, and online application portals.

• Team Player:

  Collaborative approach with a willingness to coordinate with branches, associates, and university partners.

• Target-Oriented:

  Ability to work under pressure and achieve counseling and admission targets.

• Professionalism:

  Strong sense of responsibility, punctuality, and integrity in handling student data and application processes.

The above is an onsite full time position.

Location: Delhi/Mumbai/Pune