Corporate Director E-Commerce Product & Support

You are an experienced and strategic Corporate Director in E-Commerce Product & Support, responsible for leading the digital product roadmap and supporting operations across multiple hotel brands within a global hospitality portfolio. Your role requires a deep understanding of e-commerce platforms, content management systems, customer-centric digital features, and collaboration with business, design, and technology teams to create exceptional guest experiences through intuitive UI/UX, secure architecture, and seamless e-commerce functionality. Your key responsibilities include defining, owning, and evolving the e-commerce product roadmap for all brand websites and apps, prioritizing features aligned with commercial, customer experience, and operational goals, collaborating with various teams to drive product features, maintaining knowledge of front-end and back-end systems of the e-commerce stack, ensuring scalable and secure solutions, championing e-commerce best practices, overseeing daily support operations and issue management, optimizing processes for incident resolution and service requests, contributing to defining customer journeys, enhancing digital storefronts and booking experiences, acting as a liaison between business units, technology teams, and external vendors, translating business requirements into functional specifications, and providing regular updates to leadership on product health and development progress. To excel in this role, you should have 7-8 years of experience in e-commerce product management, ideally in hospitality, travel tech, or omnichannel retail, a proven track record of managing digital product roadmaps, understanding of e-commerce systems architecture, CMS, integrations, and security considerations, familiarity with support management tools, good grasp of UI/UX principles, responsive design, and merchandising strategies, an analytical mindset, excellent communication and collaboration skills, and the ability to influence change. Preferred qualifications include a B-Tech/BE in Computer Science with an MBA in marketing, additional certifications in E-Commerce, Digital marketing, CMS, low-level coding, or leading Martech platforms, experience with hospitality booking engines, loyalty platforms, or OTA integrations, exposure to agile development methodologies, basic understanding of SEO, web analytics, and conversion rate optimization. Join this opportunity to shape the digital future of hospitality and deliver guest-centric experiences at every digital touchpoint.,