26 Support Management Jobs

The Support Account Manager (SAM) serves as a trusted advisor and primary technical contact for key accounts who helps customers resolve issues and optimize their support experience. SAM works with customers to understand their business goals, service history, and technical needs and helps customers reduce disruptions, improve operations, and accelerate innovation. WHAT YOU WILL BE DOING: Support issues : Help customers resolve issues, including case and escalation management, root-cause analysis, and special projects Provide reports : Provide reports on the health of the customer's instance Assist with upgrades: Identify upgrade needs, create upgrade plans, and assist with upgrade planning Advocate for customers: Act as an escalation point for customer-submitted cases and requests Client Relationship Management : Establish and maintain strong relationships with key accounts. Act as the primary contact for customers inquiries, providing timely and effective solutions. Issue Resolution : Address and resolve customer issues by coordinating with various departments. This includes diagnosing problems, implementing solutions, and ensuring issues are resolved to the customer's satisfaction. Customer Onboarding : Guide new customers through the onboarding process, ensuring they understand how to use the companys products or services effectively. Performance Monitoring : Monitor and track customer support metrics to identify trends, areas for improvement, and potential issues. Utilize this data to enhance service delivery. Cross-Functional Collaboration : Work closely with other departments such as sales, product development, and engineering to address customer needs and improve product offerings. Account Management : Manage customer accounts by keeping detailed records of interactions, support tickets, and resolutions to ensure continuity and personalized service. Feedback Collection : Gather and analyze customer feedback to identify areas for improvement in products or services. Report findings to relevant departments to facilitate enhancements. Proactive Engagement : Anticipate customer needs and proactively reach out to offer assistance, updates, or new features that may benefit the customer. Documentation and Reporting: Maintain accurate records of customer interactions and support activities. Generate reports to provide insights into customer satisfaction and support team performance.In this role, you will work closely with customers to monitor their environments, provide technical recommendations, and ensure seamless ongoing operations. You will coordinate cross-functionally to advocate for customer needs, assist in issue resolution, and provide strategic recommendations to enhance security, performance, and operational efficiency. WHAT YOU BRING: Education: Bachelors degree in computer science, Information Systems, Cybersecurity, or a related field (or equivalent work experience).Relevant industry certifications (CISSP, CISM, CISA, or IAM-related certifications) are a plus.This role is critical in ensuring customers achieve long-term success with Saviynt, driving retention, adoption, and maximum value from our platform. 8+ years of experience in Support Account Management , ideally handling enterprise or strategic accounts. Background in working with a cloud-based software or SaaS company , with an understanding of cloud technologies and customer success models. Communication Skills: Strong verbal and written communication skills are imperative for effectively interacting with customers and internal teams. Clarity and empathy are crucial. Problem-Solving : Ability to diagnose and resolve issues efficiently and creatively, ensuring customer satisfaction. Time Management : Excellent organizational skills to manage multiple accounts and priorities simultaneously. Customer-Centric Mindset : A commitment to delivering exceptional customer service and fostering positive relationships. Analytical Skills : Ability to analyze customer feedback and performance metrics to identify trends and areas for improvement. Adaptability : Flexibility to adapt to changing customer needs and dynamic work environments. Team Collaboration : Capability to work well with cross-functional teams to resolve issues and improve customer satisfaction. Empathy and Patience : Understanding customer frustrations and addressing them with patience and sensitivity.

Manage support and support team of Microsoft Dynamics 365 CRM, based out at Ahmedabad, Gujarat. Parallel to team mgmnt., the person will be responsible for client relations mgmnt. & cross-functional communications and collaborations.

We're looking for a CSM with a background in SaaS, IT or related industries. The ideal candidate will be responsible for driving customer retention, support, upselling, cross-selling, and customer satisfaction throughout the customer lifecycle. Required Candidate profile You will play a key role in strengthening customer relationships, ensuring product adoption, and unlocking growth opportunities within existing accounts.

Date 7 Jun 2025 Location: Bangaore, KA, IN Company Astom Req ID:475728 HR SOLUTIONS EXPERT OVERALL PURPOSE OF THE ROLE As a vita member of the Digita Services organization, the HR Soutions Expert within the Support Functions Business Soutions Architecture team pays a pivota roe in overseeing the andscape of HR soutions used gobay at Astom. This position entais managing soutions and services in the domain, activey engaging in projects for soution deivery, ensuring compiance and adherence to cybersecurity and privacy standards and providing ongoing support. RESPONSIBILITIES Manage the architecture of HR soutions, incuding documentation, bueprint maintenance, and soution interface definition. Provide guidance to run teams and coaborate cosey with HR teams, IT business partners, and, when necessary, assist in negotiations with oca unions. Support day-to-day activities by managing changes and evoutions through a robust reease management process, and hande obsoescence. Coaborate with support management and externa partners to ensure effective support and maintenance of soutions. REQUIREMENTS Bacheors degree in Computer Science, Human Resources, Business Administration or a reated fied. Reevant experience in HR, HRIS and/or IT governance. Proficient in writing comprehensive documentation and maintaining bueprints. Strong understanding of reease management processes and system architecture. Strong anaytica and probem-soving skis. Exceent communication and coaboration skis. Abiity to work independenty with minima supervision and coaborativey with cross-functiona teams and externa partners. Knowedge of HR information systems, data management, goba payro and compiance reguations, and/or payro software. Experience or exposure working with SAP SuccessFactors, ServiceNow, ADP, UKG/Kronos and/or other time management and payro software is highy desirabe. Famiiarity with works counci negotiations and compiance reguations. Experience in handing obsoescence and impementing system updates. You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or famiy, you be proud. If youre up for the chaenge, wed ove to hear from you! Important to note As a goba business, were an equa-opportunity empoyer that ceebrates diversity across the 63 countries we operate in. Were committed to creating an incusive workpace for everyone.

Responsibilities: Packing / Assembly Line / Loading-Unloading Support production and maintain discipline at work Follow safety and quality standards Minimum Qualification: 10th 12th Pass ITI Diploma Male candidates preferred Over time allowance Employee state insurance Provident fund Office cab/shuttle

Job Description Assistant Manager Commissioning Support ORGANIZATION He/She reports to the Manager/Head of commissioning Engineering Department His/Her responsibilities cover all the activities of ENGIE in India and in each and every country where projects are developed and built, The position is based in Pune and business trips may be envisaged in India & overseas, Missions And Responsibilities The missions and responsibilities of the Assistant Manager-Commissioning are: Review/Prepare new project RFPs related to all testing (FAT & SAT), pre-commissioning, and commissioning, Review all testing and commissioning documentsassumptions before bid submission, Discuss assumptions and project details with the Engineering, Procurement, and Construction (EPC) contractor post-bid, ensuring that all assumptions made during the bidding process are incorporated into the project plan, Support EPC to incorporate the commissioning plan/schedule into the project as per the project plan, Provide technical support for the Factory Acceptance Test (FAT) of electrical equipment and support the EPC team in the Site Acceptance Test (SAT) and commissioning, Visit sites in India and overseas during various phases of the project under construction, pre-commissioning, and commissioning, Responsible for to identifying clear testing and commissioning plans and procedures, Responsible for the documentation of commissioning and testing activities, Provide support to the EPC team for completing the plant handover to the O&M team after plant commissioning and punch point closure, Support for new vendor evaluation in technical aspects, Knowledge of various IS, IRC, ASCE, ISO, and BS standards related to engineering deliverables, In-depth knowledge of PV plant and substation (up to 400 KV) testing and commissioning, Education, Experience & Skills- Pre-requisites: Master/Bachelors degree in engineering BE/BTech/MTech or equivalent (Full time), AICTE recognised University, 810 years of relevant work experience in power generation sector with specific knowledge, expertise and experience in testing & commissioning Working experience in several of the following areas: ??Testing & commissioning of switchyard & PV plant, ??Testing experience in overseas project ??Fluent in English (spoken and written) Behavioural Competencies: ??Good people management skills; ??Flexible, meticulous, good planner, and organizer, ??Ability to work autonomously and be proactive, ??Stress resistant, results-focused, determined, decisive; ??You think outside the box and dare to challenge the status quo; Skills and know-how: ??Self and highly motivated ??Excellent communication skills ??Strong technical aptitude and the ability to thrive under pressure ??Proactive ??Focused on working at a high level and producing an excellent work product under changing priorities and deadlines ??Demonstrated ability to manage and interface effectively with cross-functional employee groups ??Process oriented with strong organization skills to manage multiple projects in parallel and prioritize competing demands Field: Engineering Employee Status: Regular Schedule: Full-time Primary Location: Pune Business Unit: GBU Renewables Division: REN AMEA India Legal Entity: ENGIE Energy India Private Limited Professional Experience: Skilled ( >3 experience <15 years) Education Level: Bachelor's Degree

Role & responsibilities Create, update, and maintain financial master data in SAP FICO (e.g., General Ledger, Cost Elements, Profit Centers, Cost Centers, Internal Orders, Vendors, Customers). Ensure master data quality, integrity, and consistency across systems and processes. Monitor and resolve master data issues and discrepancies in coordination with finance users and IT support teams. Work with business stakeholders to gather requirements and validate data inputs. Support finance operations and month-end activities by ensuring master data availability and accuracy. Follow internal controls and compliance requirements related to financial master data management. Generate reports and metrics related to master data accuracy, completeness, and governance. Participate in process improvement initiatives and contribute to MDM standardization and automation. Provide training and documentation to finance users on MDM processes and tools. Support audits and data reconciliations as required.

Key Responsibilities Administrative & Operational Management Accounts & Coordination Member Services & Experience Support to Chapter Directors

The ITAO is the function responsible on the application lifecycle governance. The applicant will act as an IT Application Owner for applications in the TAS Function The IT Application Owner (ITAO) is accountable for the Application Management of portfolio of applications. The ITAO has to ensure that the application(s) are enhanced and maintained in accordance to the Banks IT Security Risk and Compliance requirements. The Technology Roadmap within DB and the Business plans. The ITAO should work with relevant stakeholders of the application and ensure that you effectively identifies and manages risks, issues, compliance gaps in line with DB IT risk and compliance policies and also the road map of the business stakeholders. Service levels need to be evolved and met based on business needs. The ITAO need to proactively escalate with relevant stake holders to ensure that there is no slippage in meeting IT Risk, compliance and audit goals for the application, portfolio of applications. Your key responsibilities Monitoring Portfolio and align with them on deliveries and strategy of NARs. Make sure TAS Applications portfolio is compliant, considering tasks and activities coming from: Control Workbench, and other requirements from the stakeholders. Lead Risk and compliance process for the set of application that candidate is the IT owner. Facilitate Disaster Recovery activities by reviewing DR plans and coordinating the execution of DR exercise for the application. Manage Internal and external application audits and Audit issue remediation activities. Manage remediation of gaps in application lifecycle management activities such as Account recertification, remediation of Application configuration gaps etc Manage application related Risk and Compliance Evaluation tasks and resolution of gaps in this area. Manage any IT Security incidents that may occur in the application. Plan and Manage Application events and Database Events monitoring using Bank wide standard monitoring tools. Manage application capacity forecasting and monitoring. Plan and manage Application user access related tasks. Plan for Application Hardware / Software / License upgrades or migration activities to align to the compliant platforms. Ability to manage the L3 activities in-terms of application fixes. Co-ordinate Essential Maintenance Change management process Contributes to Go Live transitions. Can support GCP Applications and migration activities Your skills and experience Desirable experience 12+ plus years in the IT industry Prior ITAO experience is preferrable. Good understanding of the SDLCs and current IT trends in managing Projects. .Net/Java technical background is highly desirable with Database experience. IT Risk Frameworks experience is needed. Banking / Financial industry Exposure is a plus. Business Risk audits experience is good to have. Project/Development/ Release/Support Management/ Technology Infrastructure management Digital Assets knowledge would be a plus. Using initiative to proactively prioritize workload. Comfortable working with junior engineering staff through to senior business stakeholders Excellent communication and influencing skills across various levels of stakeholders. Open minded and willing to learn business and technology. Ability to work in fast paced environment with multiple requirements. Ability to manage the expectations of stakeholders and set expectation with clear milestones and target dates to achieve. Passion about sharing knowledge and best practice. Ability to work in virtual teams and in weak matrix organizations across geographic locations. Project management skills are must. Fluent in English (written/verbal) Ability to mentor juniors. Team Player Educated to degree level or above. Experience of working in a dynamic collaborative environment

We are looking for a proactive and detail-oriented Application Support Lead with strong expertise in Zoho Creator and Deluge scripting to manage, support, and enhance custom-built applications. This role involves both hands-on Zoho Creator development and leading a small support team. Role & responsibilities Handle and support daily tasks related to Zoho Creator apps. Fix issues, update features, and improve workflows using Deluge software. Help team members by answering questions and solving problems quickly. Work with other departments to build or update apps based on their needs. Take care of backups, updates, and safe app handling. Guide junior team members and make sure tasks are resolved on time. Keep records and documentation of all changes and processes. Step in to solve complex issues when needed. Key Skills: Zoho Creator & Deluge software Zoho CRM / Zoho One (preferred) Software/application support & issue resolution Communication & team leadership Support management tools (ticketing systems) Ability to manage small teams and prioritize workload Understanding of business processes and user flows

Looking Manager Accounts to look after Project Accounts of integrated Steel Plant, Profile includes Maintain Accounts entries, Capitalization, Fixes Assets Register Maintain, Bill Processing, Accounts Payable, Report Preparation, Support Senior etc. Required Candidate profile Project Accounts of integrated Steel Plant, Profile includes Maintain Accounts entries, Capitalization, Fixes Assets Register Maintain, Bill Processing, Accounts Payable, Support Senior etc

Our world is transforming, and PTC is leading the way.Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. We are seeking a dedicated Platinum Support Manager (PSM) to backfill a current vacancy. This role is integral to delivering a premium technical support experience for our customers who have opted for Platinum Support—an enhanced service offering with a 12% uplift on the subscription value. The PSM will manage a portfolio of 14 customers, representing an Annual Recurring Revenue (ARR) of $13.4 million. Role Summary The PSM serves as a trusted technical advisor and liaison, ensuring a seamless support experience by bridging communication between Support, Engineering, and Product teams. This role requires a strong understanding of both the technical and business aspects of each customer’s ServiceMax implementation and acts as the customer’s Technical Account Manager post-implementation. Key Responsibilities Build and maintain strong relationships with key business and technical stakeholders across assigned accounts. Lead regular case reviews and performance metric discussions. Provide timely updates on customer issues and account health to internal teams and leadership. Participate in customer-facing meetings, including Quarterly Business Reviews. Represent the customer’s voice internally to drive continuous improvement. Manage escalated issues in collaboration with the Escalation Manager. Understand and communicate customer-specific customizations and technical needs. Collaborate with Account Managers to coordinate: Upgrades and rollouts Maintenance schedules Company events and communications Monitor and follow up on customer satisfaction through surveys, feedback, and post-mortem reviews. Share technical best practices and relevant updates with customers. Contribute to and review knowledge base articles, especially those related to Platinum Support processes. Required Skills & Experience Strong organizational and communication skills. Ability to work effectively in a globally distributed team across time zones. Minimum of 5 years of experience in software technology, ideally in a support capacity. Familiarity with cloud-based environments, including SaaS and PaaS. Bachelor’s degree in an IT-related field or equivalent professional experience. Willingness to travel occasionally. Preferred Qualifications Salesforce Administrator 201 and/or Advanced Administrator 211 certifications. Project management experience. Familiarity with technologies supporting SaaS applications (e.g., XML, Web Services, HTML, PHP, .NET, Java, JavaScript). Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us? We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here ."

Insightsoftware is a growing, dynamic software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team! LocationIndia (Preferred in Hyderabad) Employment TypeFull-time Responsibilities : Lead and manage global support teams, including hiring, onboarding, and performance reviews. Ensure 24/7 support coverage through effective scheduling and resource planning. Drive AI and automation initiatives to enhance support efficiency. Monitor customer sentiment and engage directly with clients to resolve issues and understand needs. Collaborate cross-functionally with product, engineering, and cloud teams to share updates and insights. Communicate product and infrastructure changes to clients proactively. Set, track, and report on team KPIs and goals. Maintain support documentation and foster a culture of continuous improvement and knowledge sharing. Qualifications Qualifications Must-Have Skills: Bachelor's Degree in Business, Finance or Computer Science or relevant work experience 8+ years in customer service or technical support management, ideally in financial environments with overall experience in the IT Industry between 12-15 Years Experience in Managing the teams and working in a Matrix Environment Proficient with Salesforce or similar ticketing systems. Hands-on experience with AI tools and implementing AI in support operations. Strong client-facing communication and interpersonal skills. Excellent problem-solving, critical thinking, and attention to detail. Proven ability to lead, mentor, and develop high-performing teams. Adaptable, organized, and effective in fast-paced, dynamic settings. Deep commitment to customer service excellence and empathetic client support. Required to work in U.S shifts or as defined by assigned requirements Willingness to be on-call on holidays or weekends or as required by the business Nice-to-Have Skills: Familiarity with ERP systems like NetSuite, Oracle, SAP Strong knowledge of databases (Postgres, SQL, Oracle) Experience with cloud-based solutions and infrastructure Knowledge of ITIL processes and best practices Passion for technology and customer success Additional Information ** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. ** Additional Information Key Competencies: Strategic Thinking Problem-Solving Data Analysis Executive Level Communication Skills Organization and Planning Cross-Functional Leadership Risk Management Stakeholder Management Resource Management Process Improvement ** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located . ** insightsoftware About UsHear From Our Team - InsightSoftware (wistia.com) Background checks are required for employment with insightsoftware, where permitted by country, state/province.

Requirement: Franchise operation ,Franchise Relationship Management, preschool operation management, Franchise support, regulatory Control,

Job Purpose: The Business Support Apprentice will assist with the smooth running of administrative and operational functions across the business. This role is ideal for someone looking to start their career in a business environment, gaining hands-on experience while working towards a nationally recognised qualification. Key Responsibilities: Provide general administrative support to various departments. Handle general inquiries in a professional manner. Maintain filing systems, both electronic and paper based. Assist in organising meetings, preparing agendas, and taking minutes. Process and input data accurately using company systems and software (e.g., Microsoft Office). Support the team with basic administrative tasks (e.g., raising purchase orders, processing expenses, scheduling interviews). Handle incoming and outgoing mail and deliveries. Help with document preparation, proofreading, and formatting. Participate in team meetings and training sessions as part of apprenticeship learning. Person Specification: Essential: Bachelors in business administration or something relevant. Willingness to learn and undertake training as part of an apprenticeship programme. Good verbal and written communication skills. Attention to detail and good organisational abilities. Ability to work both independently and as part of a team. Confident in using Microsoft Office applications (Word, Excel, Outlook). Desirable: Previous work experience in a customer-facing or administrative role. Interest in business operations or administration. Apprenticeship Details: You will be enrolled in a Business Administration Apprenticeship. Training will be provided by Senior Business associate.

* We’re looking for a detail-oriented Project Coordinator & Support Executive to assist in the smooth delivery of B2B software projects * 2–3 yrs of exp in project coordination, client servicing or software support * On-site; CBD Belapur, Navi Mumbai Required Candidate profile * Familiarity with tools like Zoho Projects, Jira, MS Excel/Google Sheets * Exposure to B2B software or SaaS environments * Basic understanding of change management or software lifecycle

Job Title: Project Manager Global AMS (Non-SAP/SAP) Experience: 10+ Years Location: Kalyani Nagar, Pune Shift: USA Coverage – Mountain Time (MT) Note: Additional compensation for night shift duties will be provided as per company policy. Transportation support may be arranged for late-night logouts, if applicable. Employment Type: Full-time Reports To: Program Manager / Delivery Head Job Summary: We are seeking a dynamic and experienced Project Manager to lead a Global Application Management Services (AMS) engagement, involving SAP and/or Non-SAP applications. The ideal candidate will possess deep experience in project delivery, stakeholder engagement, SLA governance, team management , and change request (CR) lifecycle oversight in a global support environment. The role requires working in the Mountain Time (MT) shift to support US-based clients. Key Responsibilities: Own the end-to-end delivery and governance of AMS support and enhancement services across SAP or Non-SAP technologies. Act as the primary liaison between client stakeholders and internal delivery teams to ensure seamless operations and issue resolution. Manage the project plan, scope, resource allocation, risk mitigation, and delivery milestones . Monitor and ensure adherence to SLAs, KPIs, and ITIL-based best practices . Oversee the full lifecycle of Change Requests (CRs) including impact analysis, prioritization, scheduling, and deployment. Drive incident, problem, and service request management processes using tools like ServiceNow, Jira, or Remedy . Collaborate with cross-functional teams including development, Basis, QA, and infrastructure to ensure timely and high-quality delivery. Facilitate regular status reviews, stakeholder meetings, and reporting (weekly/monthly dashboards). Proactively manage risks, dependencies, and escalations, ensuring minimal disruption to business operations. Mentor and lead onsite/offshore teams; support team productivity and engagement. Required Skills & Experience: 10+ years of experience in IT project management , including at least 4–5 years in AMS delivery or support environments . Proven track record of managing SAP or Non-SAP application portfolios , CRs, and incident resolution within SLA-driven models. Strong understanding of ITSM frameworks (e.g., ITIL) and global support models. Experience working with international clients , especially in US time zones . Proficiency in project management tools and reporting dashboards. Exceptional communication, client engagement, and leadership skills. Ability to work independently in a Mountain Time shift (USA timezone coverage). Preferred Qualifications: PMP, ITIL, or Agile/Scrum certification is preferred. Hands-on exposure to SAP (ECC/S/4HANA) or Non-SAP technologies (Angular, Magento, etc.) is a plus. Experience managing multi-vendor or cross-functional environments is advantageous.

MISSIONS AND RESPONSIBILITIES The missions and responsibilities of the Assistant Manager-Commissioning are: Review/Prepare new project RFPs related to all testing (FAT & SAT), pre-commissioning, and commissioning. Review all testing and commissioning documents assumptions before bid submission. Discuss assumptions and project details with the Engineering, Procurement, and Construction (EPC) contractor post-bid, ensuring that all assumptions made during the bidding process are incorporated into the project plan. Support EPC to incorporate the commissioning plan/schedule into the project as per the project plan. Provide technical support for the Factory Acceptance Test (FAT) of electrical equipment and support the EPC team in the Site Acceptance Test (SAT) and commissioning. Visit sites in India and overseas during various phases of the project under construction, pre-commissioning, and commissioning. Responsible for to identifying clear testing and commissioning plans and procedures. Responsible for the documentation of commissioning and testing activities. Provide support to the EPC team for completing the plant handover to the O&M team after plant commissioning and punch point closure. Support for new vendor evaluation in technical aspects. Knowledge of various IS, IRC, ASCE, ISO, and BS standards related to engineering deliverables. In-depth knowledge of PV plant and substation (up to 400 KV) testing and commissioning. EDUCATION, EXPERIENCE & SKILLS- Pre-requisites: Master/Bachelors degree in engineering BE/BTech/MTech or equivalent (Full time), AICTE recognised University. 8-10 years of relevant work experience in power generation sector with specific knowledge, expertise and experience in testing & commissioning Working experience in several of the following areas: Testing & commissioning of switchyard & PV plant. Testing experience in overseas project Fluent in English (spoken and written) -Behavioural Competencies: Good people management skills; Flexible, meticulous, good planner, and organizer. Ability to work autonomously and be proactive. Stress resistant, results-focused, determined, decisive; You think outside the box and dare to challenge the status quo; -Skills and know-how: Self and highly motivated Excellent communication skills Strong technical aptitude and the ability to thrive under pressure Proactive Focused on working at a high level and producing an excellent work product under changing priorities and deadlines Demonstrated ability to manage and interface effectively with cross-functional employee groups Process oriented with strong organization skills to manage multiple projects in parallel and prioritize competing demands

Support Head, Products As Head of Technical Support Head, you will play a key leadership role in ensuring our customers have exceptional experiences with our product. You will oversee and mentor a dedicated support team, managing day-to-day operations while driving improvements in process, efficiency, and customer satisfaction. You will work closely with cross-functional teams (Product Development, Implementation Services, and Sales) to ensure seamless customer interactions, product feedback loops, and overall operational excellence. Responsibilities: Lead, mentor, and manage a small team of customer support professionals, ensuring high levels of performance, engagement, and development. Oversee the daily support operations, including ticket management, escalations, and team workload distribution. Develop and refine support processes, ensuring the team can deliver prompt and effective resolutions. Act as an escalation point for complex customer issues and collaborate with technical teams to drive resolution. Establish key performance indicators (KPIs) to track team success, customer satisfaction, and overall service quality; use them to identify areas for improvement. Collaborate with the Product and Engineering teams to provide customer feedback and help shape product roadmaps. Continuously identify opportunities to optimize and automate support workflows for efficiency and scalability. Maintain a deep understanding of our product and technology to offer guidance and training to the support team. Report on team performance and customer satisfaction to senior leadership, providing actionable insights for improvement. Own and evolve the knowledge base and self-service support channels and identify content to be created in the knowledge base that can help with case deflection and improve customer experience. Develop and execute a global support strategy, ensuring comprehensive customer support coverage across multiple time zones and geographies. Qualifications: 10+ years of experience in customer support or a related field, with at least 3 years in a leadership role. Proven ability to manage, motivate, and develop small teams in a SaaS or technology-focused environment. Strong knowledge of customer support tools and ticketing systems (we use Freshdesk). Excellent communication, interpersonal, and problem-solving skills. Strong organizational and time management abilities, with the ability to handle multiple priorities. Previous experience scaling a support function in a fast-paced, high-growth company environment. Customer-centric mindset with a passion for delivering exceptional service. Analytical skills to track support trends and suggest areas for process improvement. Familiarity with SaaS platforms and subscription-based business models.

At IDEMIA we are passionate about shaping the future of secure identity and authentication solutions. Our innovative technologies play a crucial role in enhancing security, privacy, and convenience for individuals and organizations worldwide. You may not know our name, but you have surely used our innovations and solutions. Our mission is to unlock the world and make it safer through cutting-edge identity technologies. Every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space. We are transforming their lives by making the world more secure and yet also more streamlined. We have brought together complementary know-how and technologies that have never been combined before for both the physical and digital era: secured connectivity, secured payments and secured identity management. Cybersecurity, biometrics, large scale distributed systems and Cloud computing, analytics and smart devices are at the core of both our physical products and our software and systems. We serve our clients in 180 countries thanks to our 15,000 employees worldwide. About IDEMIA Public Security We are dedicated to serving government and public security entities and, in so doing, IDEMIA is committed to the responsible use of technology for public safety. We develop cutting-edge biometrics technologies and identity verification systems that prioritize privacy, human rights and ensure fair and unbiased application. We are also committed to building an inclusive and diverse culture and our impact on sustainability. For example, in 2023, the Life Cycle Assessment for Vision Pass SP revealed a 38% energy reduction, attributed to its sustainable smart power-saving mode Job Overview: We are seeking a skilled Software Developer proficient in C/C++. Good to have Java, C# but not mandate. Skills required Experience of working in product development environment. Language: C/C++/C#/JAVA. Operating system experience: Windows & Linux. Smart card technology experience. (preferred) Communication protocol - Thrift. Low level communication protocol - USB, UART, SPI, I2C. Experience in Cryptography, Symmetric (AES) and Asymmetric key algorithms (RSA). Hashing techniques (SHA256). TLS. Access control communication standards - OSDP & Wiegand. Docker build process. Experience of JIRA/SVN/GIT. Knowledge of database - SQL Server/SSMS tool. DB update/deletion working knowledge. Network debugging tool like Wireshark. Able to handle customer support calls for product technical queries/issues. Able to analyze the product technical issues by understanding the product features and source code. If required, make changes in source code, and provide issue resolution as well. Working experience in Access control devices (Desirable).

Location : Remote - Work from home Shift : Primarily 02:00 PM 10:30 PM IST (with flexibility for overlap and critical escalations across time zones as needed) Experience : Minimum 5 years in technical support, including 2-3 years in a leadership position Overview Are you driven by the thrill of solving complex client challenges in a dynamic and innovative tech landscape? Join us! Were looking for a skilled and proactive Support Manager to lead our technical support team across multiple levels (L1 L2 & L3 Support). This role requires a strong background in AWS services and a practical understanding of managed IT support operations. The ideal candidate will not only guide the team in adherence to established processes and procedures but also actively engage in problem-solving and continuous process optimization. This is a hands-on leadership position, ensuring seamless service delivery and prompt issue resolution in accordance with defined Service Level Agreements (SLAs). Key Responsibilities: Lead & Develop Support Team: Oversee, manage, mentor, and schedule a distributed L1, L2, and L3 support team, optimizing workload and resource allocation to meet service targets. Drive Incident & Problem Resolution: Ensure timely incident resolution, adhere to SLAs and escalation procedures, serve as a key escalation point for critical technical issues, and lead post-incident reviews (RCA). Optimize Service Delivery: Manage and improve support operations (Incident, Problem, Change Management), identify trends, and implement process enhancements or automation, adjusting staffing as operations scale (e.g., to 16x5, 24x7). Ensure Effective Communication & Reporting: Establish client communication channels, lead weekly/monthly review meetings to discuss performance and trends, and prepare regular reports on key service metrics. Skills and Experience Required - Proven experience managing technical support teams in fast-paced environments Strong knowledge of core AWS Cloud services such as EC2, Lambda, RDS, S3, IAM, and CloudWatch Practical understanding of ITIL-based workflows (Incident, Problem, and Change Management) Hands-on experience with ticketing platforms like Jira, Freshdesk, or Zendesk Calm and confident; skilled at managing team performance and customer expectations Ability to manage and oversee support across multiple shifts, including potential night and weekend coverage as operations scale to 16x5 or 24x7. Partner with fellow Support Managers and Support Leads to strategically scale and optimize team resources as operations expand. Excellent communication skills Bonus Points If You Have - AWS certifications Familiarity with observability tools like Datadog, ELK, or Prometheus, especially a combination of platform native, 3rd party, and internally developed tools for monitoring and alerting. Experience with CI/CD processes, Linux system administration, and basic scripting (Python or Bash) Working knowledge of tools like Jenkins, Git, or Docker How to Apply: Visit Link To Apply - https://bit.ly/arosupmgr We admire the new age methods like a video resume. If you have one please share the URL along with your application / resume. Your privacy is important to us, so we will not be contacting candidates by phone. If your application is selected, we will email you a link to schedule your interview at your convenient time. Please check your emails regularly, including your spam folder. Arocom encourages WFH and has a Bring Your Own Device (BYOD) policy. Employees / Consultants working from home are expected to use their personal laptops/desktops for work-related tasks.

Were reinventing the market research industry. Lets reinvent it together. At Numerator, we believe tomorrows success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it. We are seeking a highly motivated and experienced Technology Team Leader to oversee the delivery of support and development between our offices in Europe and India. The ideal candidate will ensure seamless service delivery, maintain high customer satisfaction, and drive continuous improvement in our operations. Responsibilities Coordinate and manage cross-functional technology teams alongside UK counterparts to ensure efficient service delivery and resolution of issues. Monitor service performance metrics, analyze data, and implement strategies for improvement. Prepare and present regular reports on service performance, client satisfaction, and operational efficiency. Alongside UK counterparts allocate resources efficiently to manage workloads across Support and Development teams Alongside UK counterparts proactively manage deliveries and allocation of resources according to capacity and skillsets. Anticipate if velocity or delivery might be impacted by any reason and proactively propose mitigation measures. What You'll Bring to Numerator Requirements Minimum 8 Years Development & Support experience including 5+ years of experience in management of Technology teams across Support and Development. Languages & technologies in scope – C# / ASP.net / Python / Oracle / COBOL. Proficiency in SDLC principles alongside ITIL and other service management frameworks Excellent communication and interpersonal skills. Excellent analytical skills to identify issues and implement effective solutions. Ability to work in a dynamic and multicultural environment. Understanding of DevOps principles and best practices to improve collaboration, efficiency, and quality in the software development process. Understanding the suite of services offered by Azure DevOps Knowledge of ITSM tooling such as Service Now and Jira Educational Qualifications Bachelor’s degree in computer science, Information Technology or a related field. Background in software development or project management. There is strength in numbers - We are the Numerati Numerator is 2,000 employees strong. We have the confidence to be real and embrace what makes each Numerati unique. Our diverse experiences, ideas and backgrounds fuel our innovation. Being part of the Numerati means that we’ll take care of you! From our Recharge Days, maximum flexibility policy, wellness resources for employees and their families, development opportunities and much more — we’re always finding ways to better support, celebrate and accelerate our team. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by the law. While some roles can be remote, Numerator is only able to hire in many, but not all, states and provinces. In certain cases, if you are not located in a specific area where Numerator is able to hire, you may not be eligible for employment.

Date 9 May 2025 Location: Bangalore, KA, IN #job-location.job-location-inline {displayinline;} Company Alstom Req ID:475728 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. HR SOLUTIONS EXPERT OVERALL PURPOSE OF THE ROLE As a vital member of the Digital Services organization, the HR Solutions Expert within the Support Functions Business Solutions Architecture team plays a pivotal role in overseeing the landscape of HR solutions used globally at Alstom. This position entails managing solutions and services in the domain, actively engaging in projects for solution delivery, ensuring compliance and adherence to cybersecurity and privacy standards and providing ongoing support. RESPONSIBILITIES Manage the architecture of HR solutions, including documentation, blueprint maintenance, and solution interface definition. Provide guidance to run teams and collaborate closely with HR teams, IT business partners, and, when necessary, assist in negotiations with local unions. Support day-to-day activities by managing changes and evolutions through a robust release management process, and handle obsolescence. Collaborate with support management and external partners to ensure effective support and maintenance of solutions. REQUIREMENTS Bachelors degree in Computer Science, Human Resources, Business Administration or a related field. Relevant experience in HR, HRIS and/or IT governance. Proficient in writing comprehensive documentation and maintaining blueprints. Strong understanding of release management processes and system architecture. Strong analytical and problem-solving skills. Excellent communication and collaboration skills. Ability to work independently with minimal supervision and collaboratively with cross-functional teams and external partners. Knowledge of HR information systems, data management, global payroll and compliance regulations, and/or payroll software. Experience or exposure working with SAP SuccessFactors, ServiceNow, ADP, UKG/Kronos and/or other time management and payroll software is highly desirable. Familiarity with works council negotiations and compliance regulations. Experience in handling obsolescence and implementing system updates. You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, youll be proud. If youre up for the challenge, wed love to hear from you! Important to note As a global business, were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.

About The Role : Job TitleIT Application Owner Lead, Risk & Control Specialist - VP LocationPune, India Role Description The ITAO Lead is a critical IT role with overall accountability and ownership of the applications and infrastructure instances. The role's key responsibility is to ensure applications IT Governance is in line with the banks policies, procedures and standards. The ITAO Lead must manage and maintain the applications, ensuring compliance with applicable IT policies & procedures with specific consideration to Information Security guidelines/policies. The Risk and Control Specialist supports all aspects of the Audit lifecycle. This includes Ensuring all identified risks (Audit Findings) are proactively managed and closed on time and Identifying and assessing risks (Self-identified issues) and their impact, planning remediation actions, and monitoring and reporting their progress. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Supports the ITAO function across foundational platform portfolio. Has a good understanding of development methodologies and IT policies and procedures, with a focus on IT management and information security. Ensures the compliance with Deutsche Bank IT policies & procedures of all the applications in foundational platform. Implements the processes to improve safety and security of the applications, compliance with regulations, policies and standards and enhance operational readiness. Assists the banks audit function in the remediation of audit points and self-identified issues to reduce risk. On-boards the applications onto Deutsche Banks IT Risk and control related tools. Interface with Internal and External Auditors for IT Audits. Applications and infrastructure offboarding Controls IT assets ensuring that administration of the acquisition, storage and disposal of the assets is carried out as per the banks processes. Remediates IT related Audit Findings and IT Risk and control related issues. Facilitates open communications and discussions among the stakeholders with the stakeholder engagement strategies and plans. Manages the technical roadmap of the application Plans/conducts/supports the disaster recovery tests. Provides the trainings and facilitate the knowledge sharing within the ITAO function. Coordinates with external vendors and service providers to ensure seamless support and maintenance. Manages findings life-cycle events (e.g. closures, risk downgrades, risk acceptances) with finding owners/ risk leads to ensure they are addressed, appropriately documented within agreed timelines. Collaborates with internal teams to educate and promote Risk and Controls standards, Finding Management Procedure and Central Function checkliststo ensure successful handling oflife cycle events Understands and advocates DB Policies, Procedures, Controls and standards, Finding Management Procedure and Central Function checkliststo ensure successful remediation and handling oflife cycle events with stakeholder Coordinates with Portfolio Owners/risk leads for the upcoming audit schedule and request if any potential SIIs are to be raised for the audit scope. Participates in Risk and Control meetings with Portfolio owners / CIO-1 totrack and review the status of remediationagainst risk topics Ensures management transparency by way of timely risk reporting and proactive engagement and representing controls team at different governing forums. Identifies and evaluates potential areas of non-compliance or risk, assessing impact, probability and present self-identified findings and proposals for risk mitigation Your skills and experience Desirable experience at least 12-14+ plus years in the IT industry Strong people management, mentoring to other peers also leadership skills who also can work under pressure, independently and proactively while balancing competing priorities to achieve results on complex new development and integrations. Prior ITAO experience is preferrable. Strong understanding of the SDLC and current IT trends in managing Projects. IT Risk Frameworks experience is needed. Banking / Financial industry Exposure is a plus. Business Risk audits experience is needed. Project/Development/ Release/Support Management and Technology Infrastructure management would be a plus. Strong people management and mentoring skills, along with leadership abilities. Capable of working under pressure, independently, and proactively while balancing competing priorities to achieve results in complex new development and integrations. Experience of working together with Agile/Scrum teams and their methods. Tools UsedJira, Confluence & other server monitoring tools. Experience in working in IT Risk, IT Service Management, Run the Bank and Support domains. How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

Support Manager - AI Platform Exp: 6-10 Years Location: Chennai Organization: Intellect Design Arena - Product Company ------------------------------------------------------------------------------------------------------------------------------------------------------------ About Intellect Design Arena Limited Intellect Design Arena Ltd is an enterprise-grade financial technology leader, providing composable and intelligent solutions for futuristic global financial institutions across 57 countries. Intellects revolutionary First Principles Thinking-based Enterprise Connected Intelligence Platform, eMACH.ai, is the most comprehensive, composable, and intelligent open finance platform in the world. With an impressive array of 329 microservices, 535 events, and over 1757 APIs, eMACH.ai enables financial institutions to design and deploy future-ready technology solutions that provide a significant global competitive edge. With three decades of domain expertise, Intellect offers a full spectrum of banking and insurance technology products through four lines of business: Global Consumer Banking (iGCB), Global Transaction Banking (iGTB), IntellectAI and Digital Technology for Commerce (iDTC). Intellect is a pioneer in applying Design Thinking and our 8012 FinTech Design Center, the world's first Design Center dedicated to Design Thinking Principles, underscores our commitment to continuous and impactful innovation, addressing the ever-growing need for digital transformation. We proudly serve over 325+ customers worldwide, supported by a diverse workforce of solution architects and domain and technology experts in major global financial hubs. Summary: Were looking for a Support Manager to build and lead our global support function for our AI platform, serving enterprise customers across geographies. This is a unique opportunity to shape the customer support experience from the ground up as we scale. What youll do: Set up and manage support operations for our AI platform Define global SLAs, workflows, and escalation processes Build and lead a support team based in Chennai Implement support tools, knowledge base, and helpdesk systems Partner closely with Product & Engineering to resolve complex issues Monitor KPIs like resolution time, CSAT, and global support coverage What were looking for: 6+ years in product/technical support, including 3+ years in a leadership role Experience setting up support for SaaS/PaaS products (AI/ML platforms a plus) Strong knowledge of tools like Zendesk, Jira, Intercom Excellent communication and stakeholder management skills Ability to manage support across time zones Interested folks can reach out to bicky.nath@intellectdesign.com