Corporate Director E-Commerce Product & Support The Indian Hotels Company Limited (IHCL)

8.0 - 12.0 years

0 Lacs

maharashtra

On-site

You are an experienced and strategic Corporate Director in E-Commerce Product & Support, responsible for leading the digital product roadmap and supporting operations across multiple hotel brands within a global hospitality portfolio. Your role requires a deep understanding of e-commerce platforms, content management systems, customer-centric digital features, and collaboration with business, design, and technology teams to create exceptional guest experiences through intuitive UI/UX, secure architecture, and seamless e-commerce functionality. Your key responsibilities include defining, owning, and evolving the e-commerce product roadmap for all brand websites and apps, prioritizing features aligned with commercial, customer experience, and operational goals, collaborating with various teams to drive product features, maintaining knowledge of front-end and back-end systems of the e-commerce stack, ensuring scalable and secure solutions, championing e-commerce best practices, overseeing daily support operations and issue management, optimizing processes for incident resolution and service requests, contributing to defining customer journeys, enhancing digital storefronts and booking experiences, acting as a liaison between business units, technology teams, and external vendors, translating business requirements into functional specifications, and providing regular updates to leadership on product health and development progress. To excel in this role, you should have 7-8 years of experience in e-commerce product management, ideally in hospitality, travel tech, or omnichannel retail, a proven track record of managing digital product roadmaps, understanding of e-commerce systems architecture, CMS, integrations, and security considerations, familiarity with support management tools, good grasp of UI/UX principles, responsive design, and merchandising strategies, an analytical mindset, excellent communication and collaboration skills, and the ability to influence change. Preferred qualifications include a B-Tech/BE in Computer Science with an MBA in marketing, additional certifications in E-Commerce, Digital marketing, CMS, low-level coding, or leading Martech platforms, experience with hospitality booking engines, loyalty platforms, or OTA integrations, exposure to agile development methodologies, basic understanding of SEO, web analytics, and conversion rate optimization. Join this opportunity to shape the digital future of hospitality and deliver guest-centric experiences at every digital touchpoint.,

Posted 3 days ago

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Practice Leader Travel Tech + OTA AIonOS

15.0 - 19.0 years

0 Lacs

noida, uttar pradesh

On-site

As the Practice Leader for Travel Tech & OTA at AIonOS, you will be responsible for leading and shaping our business in the strategic domain of AI-driven travel technology. Your role will involve defining and evolving the vision, strategy, and roadmap for the Travel Tech & OTA practice, aligned with our company's AI-first approach. You will be instrumental in conceptualizing and enhancing AI-powered solutions, platforms, and accelerators tailored for the travel and OTA ecosystem. Collaboration with cross-functional teams such as data science, engineering, and product development will be crucial as you lead the development of innovative AI/GenAI solutions to bring to market. You will also play a key role in driving revenue growth by identifying opportunities, shaping deals, and supporting proactive pursuits in partnership with the Sales team. Establishing thought leadership and brand recognition in the AI for Travel and OTAs space will be a significant aspect of your role. You will represent the company at global travel and technology events, industry panels, and innovation summits. Creating impactful content such as white papers, blogs, webinars, and success stories will be part of your responsibilities to shape industry discourse and engage with customers. Additionally, you will serve as an executive advisor to CXOs in the travel industry, leading discussions on digital transformation, operational intelligence, and customer experience. Collaborating internally with delivery teams, HR, Learning, Marketing, and Innovation functions will be essential to ensure world-class execution, talent development, and market visibility for the practice. To be successful in this role, you should have at least 15 years of experience in the Travel Tech and OTA space with a strong background in consulting or solution leadership. Demonstrated expertise in driving AI/ML/GenAI-powered solutions within the travel industry is required. Excellent executive communication skills, prior experience in building or scaling travel practices, and a deep network within the travel ecosystem are preferred attributes. If you are a strategic thinker with an entrepreneurial mindset, execution excellence, and a passion for driving innovation in the travel technology sector, we invite you to join us in leading the transformation of businesses into AI-native enterprises at AIonOS.,

Posted 4 days ago

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