2 Omnichannel Retail Jobs

You are an experienced and strategic Corporate Director in E-Commerce Product & Support, responsible for leading the digital product roadmap and supporting operations across multiple hotel brands within a global hospitality portfolio. Your role requires a deep understanding of e-commerce platforms, content management systems, customer-centric digital features, and collaboration with business, design, and technology teams to create exceptional guest experiences through intuitive UI/UX, secure architecture, and seamless e-commerce functionality. Your key responsibilities include defining, owning, and evolving the e-commerce product roadmap for all brand websites and apps, prioritizing features aligned with commercial, customer experience, and operational goals, collaborating with various teams to drive product features, maintaining knowledge of front-end and back-end systems of the e-commerce stack, ensuring scalable and secure solutions, championing e-commerce best practices, overseeing daily support operations and issue management, optimizing processes for incident resolution and service requests, contributing to defining customer journeys, enhancing digital storefronts and booking experiences, acting as a liaison between business units, technology teams, and external vendors, translating business requirements into functional specifications, and providing regular updates to leadership on product health and development progress. To excel in this role, you should have 7-8 years of experience in e-commerce product management, ideally in hospitality, travel tech, or omnichannel retail, a proven track record of managing digital product roadmaps, understanding of e-commerce systems architecture, CMS, integrations, and security considerations, familiarity with support management tools, good grasp of UI/UX principles, responsive design, and merchandising strategies, an analytical mindset, excellent communication and collaboration skills, and the ability to influence change. Preferred qualifications include a B-Tech/BE in Computer Science with an MBA in marketing, additional certifications in E-Commerce, Digital marketing, CMS, low-level coding, or leading Martech platforms, experience with hospitality booking engines, loyalty platforms, or OTA integrations, exposure to agile development methodologies, basic understanding of SEO, web analytics, and conversion rate optimization. Join this opportunity to shape the digital future of hospitality and deliver guest-centric experiences at every digital touchpoint.,

Group Bayport is the personalized product partner to millions of people and organizations around the world, empowering everyone to transform ideas into reality. Group Bayport offers a growing portfolio of more than 10,000 customizable products for people, homes, and businesses - from everyday items to the wildest and most specific of requests. The company backs this up with 24/7 customer support from design to delivery, a dedicated in-house design team, state-of-the-art manufacturing, and rapid turnaround times. From customized banners, displays, and signs for businesses to personalized outdoor covers and home decor products for consumers, Group Bayport's house of 11 brands - including BannerBuzz, Best of Signs, Neon Earth, Tarps & All, Covers & All, and PatioHQ - make high-quality personalization easy and affordable for all. A global e-commerce leader since 2011, Group Bayport has served over 1 million customers in 42 countries, with offices in Atlanta, Chicago, Phoenix, Ahmedabad, Gurgaon, and Mumbai. Visit www.groupbayport.com. If you are a strategic thinker with a passion to lead Design system, UX, UI and you thrive in a collaborative and dynamic environment, we encourage you to apply. Join us in shaping the future of our brand and making a significant impact on our global market presence. Role Summary As the Head of Design & UI/UX, the leader will be responsible for defining and delivering the entire Design Strategy and user experience across all digital consumer touchpoints - from the first impression of consumers to post-purchase digital experience. Reporting directly to the CEO, you'll be a core part of the business leadership team, responsible for shaping how the brand is experienced digitally, influencing product innovation, growth, and retention through world-class design, with a high degree of localization in the global landscape. This is a strategic and hands-on leadership role, ideal for a design leader with experience in high-growth D2C eCommerce and a passion for delivering intuitive, beautiful, and conversion-optimized experiences. Key Responsibilities Strategic Design Leadership - Define and own the digital experience vision and roadmap across all platforms (web, mobile, app). - Be obsessed about customers and be the voice of the user in leadership discussions. - Bringing UX design insights to guide product and business decisions. - Champion a design-first culture across the company function, balancing user empathy with business outcomes. - Create a Broad Design framework and mentor the operation across departments: Product, Marketing, Brand, Creative team. End-to-End Ownership of Customer Experience - Map and optimize the entire customer journey from discovery, product pages, cart, checkout, post-purchase, to retention. - Lead experience innovation for global audiences, with adaptations for USA, UK, Canada, Australia, New Zealand. - Create design flows for new products and new features to ensure higher adoptions. Growth-Driven Design - Collaborate with Product, Tech, Marketing, and CX to optimize funnels, increase conversions, and drive retention. - Partner closely with Performance Marketing and CRM teams to design CRO-optimized pages, campaign creatives, and loyalty journeys. - Initiate experimentation (A/B testing) with Martech team and analytics-driven design decision-making. Research & Insights - Oversee qualitative and quantitative user research, usability testing, and customer feedback analysis. - Initiate localization-specific research to understand how local culture may impact and serve input to design. - Turn insights into actionable design strategies that enhance UX and align with business growth. Design Systems & Brand Consistency - Create and govern a unified design system across web, app, email, and paid media. - Ensure brand consistency in every digital interaction while staying agile to market trends and product evolution. Team Building & Global Management - Build and lead a cross-functional, globally distributed design team (UX, UI, Visual, Research). - Hire top talent across regions, set KPIs, mentor team members, and ensure high design velocity and quality. - Work closely across different functions and ensure a customer-first approach. Skills & Qualifications - 7+ years of experience in digital design (UX/UI), with experience in leading cross-functional teams. - Experience in D2C, eCommerce, with a global consumer brand experience. - Strong understanding of Brand and its impact on design and the user journey. - Strong understanding of the customer lifecycle, behavior analytics, and funnel design. - Proven track record in designing high-converting, mobile-first experiences. - Expertise with Figma, Adobe Creative Suite, GA4, Hotjar, CRO tools (Adobe Target, VWO). - Comfortable working with or alongside product and engineering teams - basic understanding of HTML/CSS/JS. - Strong consumer storytelling ability and strong business acumen. - Experience scaling a design function in a high-growth D2C startup. - Familiarity with platforms like Magento, BigCommerce, Shopify, AEM. - Exposure to omnichannel retail, loyalty programs, and post-purchase CX optimization. - This demands a high degree of Collaboration with Multiple functions - Business, Marketing, Brand, Creative, Product, Tech. - Good communication with leadership and CXO. Key Success Metrics Hard KPIs: - Increase in overall site conversion rate (CR) - Co-own with CRO head. - Increase in PDP Add to Cart (ATC) with effective UI optimization - Co-own with Business heads. - Increase Cart to checkout (C2C) by optimizing journey funnels - Co-own with product managers & Business heads. - Decrease in cart abandonment and bounce rates by optimizing exit funnels - Co-own with Marketing Director. - Increase upsell, cross-sell, and repeat purchase uplift & RFM metric - Co-own with RFM head. - Growth in customer satisfaction (CSAT, NPS) - co-own with Brand head. Soft KPIs: - Create an impact on Brand by actively bringing regional flavor in Design, UI/UX. - Create a transformation organization with a design-first culture across Brand, Product, Creative. - Design delivery velocity and campaign support turnaround. - Multi-function team engagement, retention, and adoption of the design system.,