320 Content Moderation Jobs - Page 12

Dear Candidates, Greetings from NR Consulting, Hiring for Content Reviewer Role for Graduate Freshers. Exp: 0 to 1 Years Education Background - Non-tech(Excluding B-Tech, M-Tech, BCA, MCA, BE, ME, Bcom computers , Bsc- IT , MBA) Notice period - Immediate joiners. Cab facility - Pick and drop facility will be given if the candidates address is within the transport boundary. Shift timings 24*5 Including night shifts. Work location - Airoli. Skill Required/Role - Content review/content moderation(sensitive and non-sensitive) , Good communication skills, Basic awareness of online advertisement. Interested one can share their resume to nandini.n@nrconsulting.com or can call on 7838873288

Must have Min 7yrs exp in Quality. Must have Min 1+yrs exp as Quality Manager with Content Moderation Exp. Handled a team of Quality Team Leaders and QA's. US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

HCLTech is hiring for Content Moderator || Hyderabad Location || Designation : Associate / Analyst Responsibilities: 1. Monitor, moderate egregious content (text, image, video & sound) such as per customer's preset guidelines. 2. Approval/ rejection of content in compliance & non-compliance with customer guidelines, respectively - Child sexual abuse imagery, terrorism & violence, etc. 3. Study the content, use the knowledge base to assign the specific policy of violation, while reporting an objectionable content 4. Clock the required login hours to maintain daily utilization requirements 5. Keep track of content inflow. 6. Identify gaps/ gray areas in policies & guidelines based on ground truth data. 7. Store, document edge cases, nuanced examples among moderated content to create referenceable repositories. Skills: 1. 1 or 2+ years experience in Digital Safety / Trust & Safety domain as a content moderator, social media moderator or equivalent experience print/ digital/ TV 2. Excellent English skills oral and written. 3. Required to work in night shift hours & weekends (24*7 shifts) 4. Ability to work under pressure and make sound judgment calls; ability to handle egregious content 5. Any graduation degree **Immediate to 45 days notice period candidates are preferred**

Role & responsibilities # Responsible for reviewing content on a social media website and sharing feedbacks and also doing content moderation. . Preferred candidate profile # Graduates with 12 months of content moderation experience can Apply. # Candidate should have a good spoken and written communication skills Perks and benefits # Salary upto 38k Inhand. # 5 days working. # Cab Facility. # Top most brand name. If Interested then call or whats app your resume @ Janvi - 8929088489 OR Gautam - 8800499244

Must be a Quality Manager in the current role from International BPO - Transactional Quality Manager. Handled a Team of Quality Team Leaders and Quality Analyst's. US Shifts Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

Greetings from WIPRO, Mega walk-in drive for Experienced in Content Moderation role !!! Date of Interview- 30th May'25 Timings- 9:00AM to 11:30AM Skills Required : Excellent communication skills in English Proactive and positive approach to tasks. Emotionally strong in nature, should be able to withstand inappropriate content with maturity and professionalism. Strong work ethic and ability to work with minimal supervision. Experience using internet websites and social communication tools. Should be able to follow policies & procedures diligently as prescribed by the business. Minimum 1 year experience is required . Excellent Time Management skills. Good Interpersonal & People skills with good problem-solving approach. Strong analytical and logical reasoning skills. Specifications: Work location- Hyderabad Should be flexible to " Work from office" Should be flexible to work in Rotational shifts (Including night shifts) Need immediate joiners only Working days- 5 Days a week with 2 days of rotational week off. Only experienced candidates from 1- 4 years are eligible to apply Should hold minimum 1yr experience in content moderation. Qualification- Graduation (should have all documents, PC & CMM Mandatory) Only Graduates are eligible to apply. Any pursuing candidates are not eligible to apply (Graduation or Post Graduation) Should have work experience documents for entire experience (like Offer Letter, Experience Letter and Payslips) Interview Location : Wipro campus, Vendor Gate, 203, 115/1, ISB Rd, Opp. to Dominos, Financial District, Gachibowli, Nanakaramguda, Hyderabad, Telangana 500032 Please carry below mandatory documents for the interview :- Updated Resume Passport size photograph (taken in last 6months) Aadhar card- (Original) with recent photo updated Previous/Current organization last 3 months Pay slips. All previous & recent organizations offer & experience letters. Provisional certificate of highest qualification issued by University (Graduation/ Post Graduation- Xerox copy) Thanks & Regards, Wipro TA Team

To Apply - Form Submission Required (Mandatory) - https://forms.gle/PGqqq5eWe99xybuq9 We are looking for an Operational Excellence Analyst for our Content Management team in Noida . The Operational Excellence Analyst will be a key contributor in creating a content knowledge hub that will be used to support the business objectives. Preferred candidate profile About You Experience, Education, Skills, And Accomplishments Bachelors degree or equivalent working experience 2+ years of working experience in an analytical role 1+ year of working experience with data reports It would be great if you also had . . . Some familiarity with or the willingness to learn about data structure Understanding of the patent industry and patent data in general A passion for content and strong collaboration skills High attention to detail with an excellent analytical mindset Strong technical skills What will you be doing in this role? Role & responsibilities : Become familiar with patent content and how it is used. Become familiar with the processes used to collect and enhance our data. Work with a wide range of teams around the business to understand their content needs. Create a content knowledge hub from the information youve gathered, presented to meet the needs of the business. Support the content enhancement projects. Analysis of content coverage identifying opportunities for expansion. Work with customers and key stakeholders around the business to seek feedback on content usage. Share conclusions and recommendations with decision makers based on the outcome of the feedback and analysis. Help to support the business with content related questions. About The Team The Content Management team is a global unit consisting of colleagues across multiple locations, dedicated to supporting the business's objectives through the acquisition/creation and maintenance of comprehensive IP data content. The knowledge hub will be used to store comprehensive documentation and metrics related to our patent content and its needs across various stakeholders, ensuring the most effective support for future developments. The Operational Excellence Analyst plays a crucial role in this effort, contributing to the ongoing analysis, maintenance and enhancement of the knowledge hub. Hours of Work From 9 am to 5 pm CET, full-time employment. This is a hybrid position working in the office 3 days every other week. At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

Hiring For Content Moderation Bengali - Read , Write & Speak Location - Gurugram Only Experienced can apply with 1 yr Exp (Any ) Salary up to 3.6lac + incentives / Both side cabs whatsapp/call- Axis Consultants 9311447553 Required Candidate profile Required Candidate profile Any 1 year Exp candidate can apply Should have Good English Communication skills

Greetings from Stryde Consultancy . Spot offers with Immediate Joining !!! Process: International Non Voice process Qualification: Any Graduation Any BPO experience Package - 4.2lpaCTC Work location -Hyderabad 5 days working // 2 Way Cab // Rotational Shifts Interested candidates forward your Resume On sreeja.ch@strydeconsulting.com REFERENCES ARE HIGHLY APPRECIATED...... Thanks & regards, HR Sreeja

Job Overview: We are looking for a motivated and detail-oriented Content Moderator to join our team. In this entry-level role, you will be responsible for reviewing, monitoring, and ensuring the quality and compliance of user-generated content across platforms. You will play a key role in maintaining a positive user experience by removing or flagging inappropriate or harmful content while adhering to community guidelines and company policies. Key Responsibilities: Review and moderate user-generated content (including text, images, videos) across various platforms to ensure compliance with company policies and community guidelines. Identify and report content that violates platform rules, including harmful, offensive, or inappropriate material. Ensure content aligns with the platform's safety and quality standards. Maintain a high level of attention to detail while working efficiently in a fast-paced environment. Provide timely feedback and escalate content issues to the senior moderation team when necessary. Qualifications: Education : Any Graduates and Above Experience : 2+ years of experience into Content Moderation Skills : Strong attention to detail and ability to spot issues quickly. Good communication skills, both written and verbal. Ability to remain impartial and objective in decision-making. Comfortable working with a variety of content types and sensitive material.

Role & responsibilities *Excellent presentation, facilitation, and public speaking skills, with the ability to engage diverse audiences. *Preparation of TNI and conduct comprehensive evaluations to maximize knowledge retention and enhance overall efficacy. *Onboard new hires and assign them to appropriate training sessions, ensuring timely delivery to the production environment. *Develop and deliver comprehensive training programs based on the business requirements *Assess team member performance to identify areas for improvement and develop glidepath for the new hires *Strong verbal and written communication skills in English *Monitor and manage employee attendance and mandatory training sessions and performance during training and nesting phases *Deliver NHT/ Vertical, Refreshers and Cross trainings sessions *Demonstrated ability to design and develop engaging training materials using various instructional design methodologies *Experience with virtual training platforms (e.g., Zoom, Microsoft Teams) and e-learning authoring tools *Familiarity with Learning Management Systems (LMS) administration *Ability to work independently and collaboratively within a team *Excellent problem-solving and analytical skills *Effective coaching and feedback mechanism required to coach the new hires *Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) *Understanding of adult learning principles and training evaluation methods *Adaptability and a proactive approach to learning and development *EWS and its importance to identify the attrition during the training and nesting phases *Minimum of 1 year of proven experience as a Corporate Trainer, preferably within a multinational or Indian-based organization Bachelor's degree is mandate for this role Intrested Candiadtes Contact At 9996331109

Experience 2+ years (as a Team leader in relevant industry) Location: Hyderabad-Madhapur Role and Key Responsibilities: • Managing a team of 20 to 25 FTE's • To understand the process and SLA • Ability to gauge the caliber of agents and identify training needs • Ensure complete participation and contribution in organization/process level initiatives (Absenteeism, Attrition control) that may be implemented from time to time to improve efficiency Prerequisites are excellent communication and experience in dealing with intellectual property laws/guidelines. • Ensure that the internal/external targets are met and the team shows continual improvement month on month. • The role holder will be accountable for self-performances of the team he is aligned to • Communicate effectively with the client to resolve issues and disseminate updates on the floor. • Client, Customer & People Management • Effective performance planning for self and team and time management and skill to self- organize • Ability to achieve stretch targets and take decisions as well as manage complex/ difficult employee situations • Handle escalations for the team • Quality and Process Improvement Initiatives • Ensure feedback for the process/Continuous Process improvement • Team's Career Planning/manage team performance & expectation • Evaluation of operational practices and procedures • Participate in client call, calibration calls • Should meet self productivity target month on month Key skills & knowledge: • Content moderation experience is mandatory • Excellent verbal and written communication skills • Good excel and presentation Skills • Should be willing to work in shifts, Sat/Sun (24/7) along with split weekly off. We work 6 days a week. • Overall, should be a good team player with willingness to learn and drive to achieve • Should be able to drive Continuous Improvement in process Educational Qualification : Any Graduate

We are seeking a detail-oriented Compliance Analyst to join our team. The ideal candidate will have a minimum of 2 years of experience in compliance, with a strong focus on Know Your Customer (KYC), Know Your Business (KYB), Enhanced Due Diligence (EDD), Customer Due Diligence (CDD), and Anti-Money Laundering (AML) practices. The Compliance Analyst will be responsible for ensuring that the organization adheres to regulatory requirements and internal policies, while also identifying potential compliance risks. Required Skills: - Strong understanding of KYC, KYB, EDD, CDD, and AML regulations. - Excellent analytical and problem-solving skills. - Proficient in using compliance software and tools. - Strong attention to detail and ability to work independently. - Effective communication skills, both written and verbal. - Ability to handle sensitive information with confidentiality. Qualifications: - Bachelors degree in finance, business administration, or a related field. - Minimum of 2 years of experience in compliance, risk management, or a related area Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Info Edge have a Mega Walk-in drive in Noida for Content Writers. We are looking for Content Writing/Social Media Management experts for Ambition Box vertical. If you are interested, Attend your interview in Mega Walk-In drive, we will be happy to meet you :) Interview Date -19th May 2025 (Monday) Interview Time - 10:00AM - 4:00PM Venue - A88 ,Sector 2 ,Noida ( Nearest Metro -Noida Sector 15 ) Google Map - https://maps.app.goo.gl/SNRMN6RVx7CkY3Vk8 Contact Person - Vrinda Gupta Documents Required - Updated Resume in hard copy Attend this Walk-in only if - You have at least 1-2years experience in Content Writing/Website Content Writing. You are graduate. You have Excellent English speaking and writing skills. About BU : Ambition Box is a career advisory platform founded in 2015. Our vision is to empower people in achieving their career aspirations. With 20 Lakh+ Company reviews, 40 Lakh+ Salaries and 2 Lakh+ Interview questions, Ambition Box helps more than 15 Lakh people every month to make informed career choices . About the Role We are looking for a Content Operations Specialist to ensure smooth execution of content workflows maintain quality, and optimize processes for efficiency. In this role, you will work with multiple teams to manage content production, improve workflows, and track performance to support business goals. What You'll Do Execute Content Strategy Work closely with product and marketing teams to align content with business objectives. Ensure seamless execution of content plans. Manage Workflows & Deadlines Design and optimize content production workflows for better efficiency. Coordinate with writers, content creators, and developers to ensure timely approvals and publishing. Identify and resolve bottlenecks in the process. Ensure Content Quality Maintain high standards for grammar, style, and formatting. Conduct content audits to ensure consistency and adherence to brand voice and SEO best practices. Provide constructive feedback to content creators. Track Performance & Insights Monitor key content metrics like traffic, engagement, and conversions. Generate reports and share insights to improve content effectiveness. Collaborate with teams to refine content strategies based on data. Optimize & Innovate Continuously evaluate content operations to identify areas for improvement. Implement tools and automation to streamline processes• Stay updated with industry trends and best practices in content management. What You'll Need Passion for content operations with a strong understanding of content creation, curation, and publishing processes Excellent communication and interpersonal skills to collaborate with cross-functional teams. Experience in content workflows, quality control, and process optimization to enhance efficiency. Solid knowledge of SEO best practices and content performance analytics. Strong project management skills, with the ability to prioritize and drive multiple initiatives. Proven ability to work in a fast-paced environment, managing multiple stakeholders and deadlines. Please Note - Office location will be B8, Sector 132, Noida Freshers are not eligible. Perks 5 days Working (Sat - Sun off) 3 days in office , 2 days work from Home Free shuttle facility from Botanical Garden metro Connect with Vrinda Gupta for more insights Email - vrinda.gupta@naukri.com LinkedIn - https://www.linkedin.com/in/vriiindaa/

Hi We are looking to hire candidates for Content Moderation Role Exp : Min 2 Years in Content Moderation Sal : Max 5.5 LPA Whatsapp Your CV @ 9721919721 Qualification : Graduate (No B-Tech) Daily Walkin : Outpace Consulting , C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Key Responsibilities: Content Review and Moderation: Reviewing user-generated content across various formats (text, images, videos, audio) to ensure compliance with platform guidelines and policies. Enforcement of Policies: Identifying and removing content that violates platform rules, including hate speech, harassment, illegal content, spam, scams, and other harmful or offensive material. Reporting and Escalation: Reporting suspicious or problematic content to appropriate teams for further review or action. User Report Handling: Addressing user reports of content violations, resolving disputes, and explaining moderation decisions to users. Policy Interpretation and Application: Understanding and applying platform policies and guidelines consistently and fairly. Collaboration and Communication: Collaborating with other teams (e.g., product, legal, engineering) to improve moderation tools, processes, and policies. Continuous Improvement: Identifying opportunities to improve content moderation workflows and effectiveness. Skills and Qualifications: Excellent English Language Skills: Strong comprehension and communication skills are essential for understanding and applying policies. Strong Critical Thinking and Judgment: The ability to assess content and make decisions about whether it violates policies. Attention to Detail: The ability to carefully review content and identify potential violations. Cultural Sensitivity: Awareness of different cultural contexts and the ability to navigate nuanced content. Understanding of Social Media and Online Communities: Familiarity with the online landscape and how users interact. Ability to Work Under Pressure: The ability to handle a high volume of content and respond to urgent situations. Ability to Work Independently and as Part of a Team: The ability to work autonomously while also collaborating with others.

Excellent Spoken/Written Communication Required Hiring for minimum 2yrs of content moderation experience Graduation Must/NO BE.BTECH CTC-550000 (38k inhand)+PF+Transport Allowence+incentices 5 days wokring Location Gurugram Yamini-8920285304

Role & responsibilities Ability to lead and guide a team Observation, Analytical & listening Skills Good knowledge of trending topics (Political/Sports/Entertainment/Sensitive events). Will be end to end responsible for the performance of the team (Accuracy, AHT, SLs, Attrition, Shrinkage, Development of employees etc. Preferred candidate profile Exp- 5 to 8 Yrs. Exp needed as a Lead in content moderation project.

Greetings from Fly Consulting Services, We are hiring experienced candidates for content moderation role(12 months into any content moderation eligible). Required Skills: Excellent English communication skills Prior experience into any content moderation mandatory Specifications: Work location- Hyderabad Should be flexible to WFO (Work from Office) Should be flexible to work in Fixed shifts Qualification- Any graduate Experience Should have documents of Experience Experience CTC :- Upto 2.80 LPA. Need immediate joiners Working days- 5 Days a week with 2 days of rotational off. For Schduling the Interview call to below Numbers 7997995114, 7997995117, 7997995116, 7997995119 Interview Location : Fly Consulting Services , 3rd floor, NH163, Venkateswara Colony, Vijayapuri Colony, Uppal Opposite to FB Cakes, Touch Mobile Building, Uppal, Telangana 500039

POSITION: Systems Analyst / Content Moderator NO. OF POSITIONS: 10+ Job Location :- Bangalore REQUIREMENTS : • Excellent Communication skills. Multi linguistic preferred. • Good analytical skills with knowledge on internet and computer basics • Flexible for 24x7 shifts. • Good Knowledge on Online Communities • Only Immediate joiners would be preferred. • 6 Days working/ week. • Rotational week-offs. QUALIFICATION: Any bachelors degree or equivalent (B. Tech, MBA and MCAs can also apply). Both Freshers and Experienced can apply JOB DESCRIPTION : • The candidate should be proficient in one or more languages mentioned above. Must be able to Read and speak • Monitor and moderate user-generated content/Video online to ensure that the online community is maintained as a safe and fun environment. Need to work on flagged &reported content • Prepare daily and monthly reports Selection Procedure: • Face to Face Interview Please Carry below documents (mandatory) : • Updated Resume Copy • Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID) • Consolidated marks card/each semester marks card) ABOUT THE COMPANY: Foiwe Info Global Solutions is an IT and ITES organization providing services in the areas of Outsourcing, Consulting, IT Support and Services, Content Moderation and Social Media Management. Foiwe is an equal opportunity organization where our workforce is a blend of people from diverse ethnicity, gender, religion and individuals with special needs. Preferred candidate profile

Operations Manager /Manager Operations BPO /BPO Operations Manager Min 1 yrs exp as BPO Ops Manager (AM/DM cannot apply) SLA ,Attrition,Shrinkage Immediate joiners MUST CONTENT MODERATION PROCESS EXP , CALL Amit 8851792136/Neha 8287267407 Required Candidate profile Operation Manager must be managing CONTENT MODERATION PROCESS WFO BLR & HYD ONLY...No position in Chennai...apply only if can relocate

Hi We are looking to hire candidates for Content Moderation Role Exp : Min 2 Years in Content Moderation Sal : Max 5.5 LPA Qualification : Graduate (No B-Tech) Daily Walkin : Outpace Consulting , C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Key Responsibilities: Content Review and Moderation: Reviewing user-generated content across various formats (text, images, videos, audio) to ensure compliance with platform guidelines and policies. Enforcement of Policies: Identifying and removing content that violates platform rules, including hate speech, harassment, illegal content, spam, scams, and other harmful or offensive material. Reporting and Escalation: Reporting suspicious or problematic content to appropriate teams for further review or action. User Report Handling: Addressing user reports of content violations, resolving disputes, and explaining moderation decisions to users. Policy Interpretation and Application: Understanding and applying platform policies and guidelines consistently and fairly. Collaboration and Communication: Collaborating with other teams (e.g., product, legal, engineering) to improve moderation tools, processes, and policies. Continuous Improvement: Identifying opportunities to improve content moderation workflows and effectiveness. Skills and Qualifications: Excellent English Language Skills: Strong comprehension and communication skills are essential for understanding and applying policies. Strong Critical Thinking and Judgment: The ability to assess content and make decisions about whether it violates policies. Attention to Detail: The ability to carefully review content and identify potential violations. Cultural Sensitivity: Awareness of different cultural contexts and the ability to navigate nuanced content. Understanding of Social Media and Online Communities: Familiarity with the online landscape and how users interact. Ability to Work Under Pressure: The ability to handle a high volume of content and respond to urgent situations. Ability to Work Independently and as Part of a Team: The ability to work autonomously while also collaborating with others.

HCLTech is Hiring || Digital Content Moderator || 24th May,2025 & 25th May,2025|| Walk In Drive || 10.00 AM - 3.00 PM || Date:24th May,2025 & 25th May,2025 Time: 10:00 AM to 3:00 PM Location: Advance Business Hub, An Ascendas IT Park, Building H-01B, Phase 2, HITEC City, Hyderabad, Telangana 500081 Contact Person: Ashish Durgapal Please carry: 2 Updated Resume 1 Passport size 1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic devices ) Designation : Associate / Analyst Responsibilities: 1. Monitor, moderate egregious content (text, image, video & sound) such as per customer's preset guidelines. 2. Approval/ rejection of content in compliance & non-compliance with customer guidelines, respectively - Child sexual abuse imagery, terrorism & violence, etc. 3. Study the content, use the knowledge base to assign the specific policy of violation, while reporting an objectionable content 4. Clock the required login hours to maintain daily utilization requirements 5. Keep track of content inflow. 6. Identify gaps/ gray areas in policies & guidelines based on ground truth data. 7. Store, document edge cases, nuanced examples among moderated content to create referenceable repositories. Skills: 1. 1 or 2+ years experience in Digital Safety / Trust & Safety domain as a content moderator, social media moderator or equivalent experience print/ digital/ TV 2. Excellent English skills oral and written. 3. Required to work in night shift hours & weekends (24*7 shifts) 4. Ability to work under pressure and make sound judgment calls; ability to handle egregious content 5. Any graduation degre **Immediate to 45 days notice period candidates are preferred**

HCLTech is Hiring || QA Content Moderator || 24th &25th May,2025 || Walk In Drive || 10.00 AM - 3.00 PM || Date: 24th &25th May,2025 Time: 10:00 AM to 3:00 PM Location: Advance Business Hub, An Ascendas IT Park, Building H-01B, Phase 2, HITEC City, Hyderabad, Telangana 500081 Contact Person: Ashish Durgapal Please carry: 2 Updated Resume 1 Passport size 1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic devices) Designation : Quality Analyst Responsibilities: 1. Review tasks/ transactions on a regular basis - frequency as per business needs. 2. Real-time feedback for moderators, error trend mapping, bottom quartile management and overall agent-level performance improvement. 3. Conduct TNI & as required delivery training refreshers & cascade updates to the team, in coordination the TL or Manager 4. Provide insights to the Managers & Customer in form of daily/weekly reports 5. Keep track of content inflow. 6. Identify gaps/ gray areas in policies & guidelines based on ground truth data. 7. Store, document edge cases, nuanced examples among moderated content to create referenceable repositories. Skills: 1. Experienced in conducting sample audits, gather findings & coach the Analysts 2. Able to identify trends through audit sample data 3. Familiarity with social media and content moderation laws & policies 4. Required to work in night shift hours & weekends 5. Excellent English skills oral and written. 6. Ability to work under pressure and make sound judgment calls; ability to handle egregious content 7. Any graduation degree **Immediate to 45 days notice period candidates are preferred**

HCLTech is Hiring || Team Lead Content Moderator || 24th May &25th May,2025|| Walk In Drive || 10.00 AM - 3.00 PM || Date: 24th May &25th May,2025 Time: 10:00 AM to 3:00 PM Location: Advance Business Hub, An Ascendas IT Park, Building H-01B, Phase 2, HITEC City, Hyderabad, Telangana 500081 Contact Person: Ashish Durgapal Please carry: 2 Updated Resume 1 Passport size 1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic devices) Designation : Team leads Responsibilities : 1. Oversee & manage daily metric reporting to customer. 2. Act as a SME & provide real time support to the Analysts 3. Record & meet production daily hours for the team 4. Conduct feedback interventions with each Analysts & more often for the low performers 5. Report out anomalies in volumes, policies to the Shift Managers 6. Ensure TNIs are carried out & required training is conducted as required 7. Methodologies to improve processes, introduce efficiencies in the program on a regular basis. 8. Administrative responsibilities for all agents under span Skills: 1. Experience managing a team size of 15+ employees 2. Experience in managing content moderation ops/ social media ops 3. Excellent English skills oral and written. 4. required to work in night shift hours & weekends 5. Ability to work under pressure and make sound judgment calls 6. Any graduation ** Candidates with TL experience in content moderation will only be considered** **Immediate to 45 days notice period candidates are preferred**

Title: Manager Ops - International Process (Content Moderations) Role Summary: We are seeking a Manager to manage a dynamic team of 50-100 members in an International Process. The ideal candidate will have experience handling BPO operations, including performance management, coaching, and improving overall team productivity and quality. This role requires excellent leadership skills to guide team members, manage performance, and ensure alignment with business goals. What You Would Be Doing: Team Management & Performance : Oversee and manage the teams productivity, quality, shrinkage, and attrition to ensure all targets are met. Coaching & Development : Provide coaching and mentorship to new team members to improve performance, skills, and customer satisfaction (CSAT). Process Review & Improvement : Analyze existing processes, make recommendations for improvements, and implement strategies to enhance overall team performance and CSAT. Training Needs Identification (TNI) : Identify gaps in knowledge or processes and address them through targeted training and development. Monitoring & Coaching : Conduct weekly performance reviews and one-on-one coaching to support team members in meeting their goals. Floor Support & Escalation Management : Offer floor support and address escalations in real-time to ensure smooth operations. Target Achievement : Manage and drive the team towards achieving individual and team performance targets (IC targets). AHT Management : Ensure that Average Handle Time (AHT) is maintained within the specified target levels across different tenure buckets. Process Adherence & Compliance : Ensure that all processes are followed, and performance metrics are adhered to consistently. Skills & Experience: Experience : Previous experience in handling an international process is a must. Team Management : Proven experience in managing a team of 50-100 members, with the ability to guide, motivate, and manage team performance. Supervisory Skills : Strong supervisory and leadership skills to effectively manage subordinates and drive results. Communication Skills : Excellent written and verbal communication skills in English, with the ability to present and report effectively. Technical Skills : Basic knowledge of computers and proficiency in MS Excel. Methodical & Organized : Ability to stay organized, methodical, and manage multiple tasks and priorities effectively. Flexible : Ability to work in a 24/7 environment, including flexibility for shifts. Work Environment : 5 days working, Work From Office (WFO). What's Expected: Strong leadership and ability to drive team performance in a fast-paced environment. Excellent coaching and mentorship abilities to improve team skills and performance. Effective in handling escalations and providing floor support. Ability to analyze and optimize processes to achieve higher CSAT and performance outcomes. Interested candidates can share their cv at 9953150816