320 Content Moderation Jobs - Page 11

CTC 25,000 / experience (21k in hand) 20,000 / fresher(16k in hand) Incentive - Null Assessment :- Data Annotation assessment Operations Round Graduate only 5 Day working / Rotation shift / 2 day Rotation week off Required Candidate profile YouTube Channel - Sonu Chaurasiya Interview Location Video --- https://youtu.be/1AmXOLMEPEw Gaurav Tower near Bank of Baroda pvr, , Vikaspuri, New Delhi, Delhi, 110018 4th Floor- Waiting area

We're Hiring: Team Leader Content Moderation (COMO) Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 10–15 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, and feedback • Ensure team well-being and collaboration with HR, L&D, Transport, and Payroll teams • Share policy/process recommendations and improvements What We’re Looking For: • Minimum 1 year of proven experience as a Team Leader • Hands-on experience in content moderation (text, image, video) for international clients • Strong in performance & stakeholder management • Comfortable managing afflictive content • Willingness to work in flexible shifts Why IGT Solutions? With 10,000+ industry experts and 15 global delivery centers, IGT is redefining excellence in IT-BPM for the world’s leading travel and tech brands. Learn more: www.igtsolutions.com We’re an Equal Opportunity Employer Diversity and inclusion aren’t just buzzwords—they’re our foundation. Ready to lead with impact? Apply now and be a part of something bigger. #HiringNow #TeamLeaderJobs #ContentModeration #GurgaonJobs #IGTSolutions #LeadershipRoles #DigitalSafety #JoinOurTeam Please share your resume on sameer.gandhi@igtsolutions.com

Must be a Quality Manager in the current role from International BPO - Transactional Quality Manager. Handled a Team of Quality Team Leaders and Quality Analyst's. US Shifts Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

"The employment is on a contractual basis" Contract Duration : 5 months (Remote/WFH) Roles & Responsibilities : Code and test emails based on provided requirements. Review output against specs to check work before handing off for testing. Schedule emails for deployment. Troubleshoot and resolve issues. Perform other duties as assigned. Comply with all policies, best practices, and standards. Preferred Candidate Profile : HTML programming Attention to detail Experience programming in Salesforce Email Studio (formerly Exact Target) Familiarity with TFS Good level of English written and verbal is a must. Must be proficient in using Microsoft Office applications (Microsoft Word, Excel, and PowerPoint). Interested candidates can share their resume at Sakshi.srivastava@conduent.com with below details : Total Experience- Notice Period- Current Location- Current CTC- Expected CTC- Kindly specify the role (Email Programmer) and your name in subject line

Role & responsibilities *Excellent presentation, facilitation, and public speaking skills, with the ability to engage diverse audiences. *Preparation of TNI and conduct comprehensive evaluations to maximize knowledge retention and enhance overall efficacy. *Onboard new hires and assign them to appropriate training sessions, ensuring timely delivery to the production environment. *Develop and deliver comprehensive training programs based on the business requirements *Assess team member performance to identify areas for improvement and develop glidepath for the new hires *Strong verbal and written communication skills in English *Monitor and manage employee attendance and mandatory training sessions and performance during training and nesting phases *Deliver NHT/ Vertical, Refreshers and Cross trainings sessions *Demonstrated ability to design and develop engaging training materials using various instructional design methodologies *Experience with virtual training platforms (e.g., Zoom, Microsoft Teams) and e-learning authoring tools *Familiarity with Learning Management Systems (LMS) administration *Ability to work independently and collaboratively within a team *Excellent problem-solving and analytical skills *Effective coaching and feedback mechanism required to coach the new hires *Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) *Understanding of adult learning principles and training evaluation methods *Adaptability and a proactive approach to learning and development *EWS and its importance to identify the attrition during the training and nesting phases *Minimum of 1 year of proven experience as a Corporate Trainer, preferably within a multinational or Indian-based organization Bachelor's degree is mandate for this role Intrested Candidates email your CV at sakshi.sakshi@wipro.com with notice period and expected CTC.

- Job Profile : Data Annotation - Location : Gurugram Sector 18 - Rotational Shifts and Offs - Both side Cabs as per International Process - Virtual Interviews HR Rohit - 9870308784 Required Candidate profile Excellent English speaking candidates required - Both Freshers and Experienced candidates required - Assessment : Data Annotation Assessment Operations Round

CTC 25,000 / experience 20,000 / fresher Incentive - Null Assessment :- Data Annotation assessment Operations Round Graduate only 5 Day working / Rotation shift / 2 day Rotation week off Required Candidate profile Job Hiring all Updates Check YouTube YouTube Channel - Sonu Chaurasiya HR Sonu Chaurasiya 8448473507 Skill seekers consultancy

> Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Content Moderation.

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Role-Team Lead(Content Moderation) Location- Hyderabad Shift24*7(Night) Experience Overall 24-year exp with 6 months to 1 year of exp as team lead handling content moderation team. Previous team management experience. Roles & Responsibilities: Ability to identify and grow talent, lead, motivate and coach direct reports. Ability to explain what's driving their teams' performance in a concise and data driven way Proven ability to proactively identify training needs and support development of programs High level of integrity as demonstrated personally and professionally Proven ability and passion to coach in one-on-one and also in a team setting with a clear data driven approach and tangible output for agents to improve. Excellent organizational skills and detail-oriented approach to problem solving Demonstrated proficiency in multi-tasking and prioritization Familiarity with project management and efficient conflict management Moderate understanding of business process improvement methods Skills Required: Identify and grow talent, lead, motivate and coach direct reports in order to establish and develop an effective team; identify outliers and manage the teams performance to continuous KPI achievement Managing day-to-day operations ensure consistent quality and productivity across channels. Ensure consistent performance according to the relevant service level metrics. Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization. Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the clients end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Payment and Fraud( Trust & Safety).Experience1-3 Years.

Role Summary We are looking for an enthusiastic Team Leader for Content Moderation at IGT Solutions. In this role, you will be responsible for leading a team of content moderators, overseeing performance management, and ensuring high-quality standards are met for content moderation services. The ideal candidate will have a background in team management, content moderation, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 1520 content moderators to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex content moderation issues. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure content moderation standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring team meets set targets for KPIs such as AHT (Average Handling Time) and achieving content moderation goals. Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Content Moderation Expertise : Applying knowledge of Trust and Safety protocols to ensure content is reviewed in line with community standards and compliance guidelines. Qualifications Education : Graduate in any discipline. Experience : At least 2+ years of experience in content moderation, with at least 1 year of experience managing teams. Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. Familiarity with content moderation guidelines and best practices in the industry. Whats Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24x7 work environment and manage stretch targets. What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork If you are passionate about content moderation, team management, and driving performance in a rapidly evolving environment, we would love to hear from you. To Apply: Please share your resume with Sonam Singh at sonam.singh1@igtsolutions.com or Call @ 9953150816

Role Purpose Excellent written and verbal communication skills in English. Carefully examine diverse content formats (text, images, videos & audios) to identify and flag issues such as: Factual inaccuracies, Harmful or offensive language, Biased or discriminatory content and any potential violations as per policy. Emotionally strong in nature, should be able to work on social media platforms. Strong work ethic and ability to work with minimal supervision. Should be able to follow policies & procedures diligently related to moderation as prescribed by the business. Excellent Time Management skills. Good Interpersonal & People skills with good problem-solving approach. Strong analytical and logical reasoning skills. Only Experienced 3 years above & Graduates are eligible to apply. Candidates who are willing to work from Office are preferable. We have only night shifts for this process. We have 2-way cab availability. 5 day working (2 rotational week offs Mandatory Skills: Payment and Fraud( Trust & Safety).

In-depth knowledge of Trust & Safety landscape, value chain, content types, moderation methods and compliance requirements. Good working knowledge of tools, technologies and platforms for Trust & safety services. Required Candidate profile Minimum of 7 years of experience in go-to-market strategy and execution, preferably leadership role within media industry in content / creative roles. Minimum 5 years of experience in content strategy

As an Agent, you are responsible to Review content- user profiles, videos, texts, images etc. Investigate and apply client policies. Review and moderate user-generated content (text, images, videos, and other formats) Required Candidate profile Identify and take appropriate action on content that is offensive, harmful, misleading, or violates terms of service. Categorize and escalate sensitive or high-risk issues to internal teams/management

Role Summary We are looking for an enthusiastic Team Leader for Content Moderation at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements . What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 1520 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring team meets set targets for KPIs such as AHT (Average Handling Time) Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Qualifications Education : Graduate in any discipline. Experience : At least 1 years of experience in Team handling with at least 1 year of experience managing teams. Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. Whats Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24x7 work environment and manage stretch targets. 6 Days Working What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork To Apply: 7042379178

We are Hiring for a Content Moderation 5 Days Working Rotational Shift Salary up to 4.8 LPA Required Candidate profile The candidate must have 1 Year of experience as a Content Moderator, with a total of 2 Years of Experience. Qualification:- Min. 12th Pass Good English Communication Skills HR Heena - 8328062865

We are Hiring for a Content Moderator 5 Days Working Rotational Shift Salary up to 4.8 LPA Required Candidate profile The candidate must have 1 Year of experience as a Content Moderator, with a total of 2 Years of Experience. Qualification:- Min. 12th Pass Good English Communication Skills HR Heena - 8328062865

Greetings from WIPRO, Mega walk-in drive for Experienced in Content Moderation role !!! Timings- 9:00AM to 12:00PM Skills Required : Excellent communication skills in English Proactive and positive approach to tasks. Emotionally strong in nature, should be able to withstand inappropriate content with maturity and professionalism. Strong work ethic and ability to work with minimal supervision. Experience using internet websites and social communication tools. Should be able to follow policies & procedures diligently as prescribed by the business. Minimum 1 year experience is required . Excellent Time Management skills. Good Interpersonal & People skills with good problem-solving approach. Strong analytical and logical reasoning skills. Specifications: Work location- Hyderabad " Work from office" role. Should be flexible to work in Rotational shifts (Including night shifts) Need immediate joiners only Working days- 5 Days a week with 2 days of rotational week off. Only experienced candidates from 1- 4 years are eligible to apply Should hold minimum 1yr experience in content moderation. Qualification- Graduation (should have all documents, PC & CMM Mandatory) Only Graduates are eligible to apply. Any pursuing candidates are not eligible to apply (Graduation or Post Graduation) Should have work experience documents for entire experience (like Offer Letter, Experience Letter and Payslips) Interview Location : Wipro campus, Vendor Gate, 203, 115/1, ISB Rd, Opp. to Dominos, Financial District, Gachibowli, Nanakaramguda, Hyderabad, Telangana 500032 Please carry below mandatory documents for the interview :- Updated Resume Passport size photograph (taken in last 6months) Aadhar card- (Original) with recent photo updated Previous/Current organization last 3 months Pay slips. All previous & recent organizations offer & experience letters. Provisional certificate of highest qualification issued by University (Graduation/ Post Graduation- Xerox copy) Thanks & Regards, Wipro TA Team

MEGA WALK-IN INTERVIEW FOR FRESHERS AT FOIWE Kickstart Your Career with Foiwe Info Global Solutions We are hiring Fresh Graduates for exciting roles in: Systems Analyst Trust & Safety Analyst Location: Bangalore Walk-in Dates: 3 June to 7 June 2025 Time: 11:00 AM 5:00 PM Eligibility: Fresher - Any Graduate or Postgraduate. Fluency in English is mandatory Job Role: Monitor and review user-generated content Enforce community guidelines and safety policies Detect and prevent online abuse, scams, or harmful content Excellent observation skills, attention to detail, and understanding of online platforms required Strong logical thinking and analytical skills required What We Offer: Paid training & career development Global exposure and fast growth path Friendly and inclusive work environment Chance to work in a critical industry keeping the internet safe and systems efficient Requirements: Fresh Graduates (Any stream) or Master’s degree holders Good communication skills in English (verbal and written) Willingness to work in rotational shifts Basic knowledge of internet platforms and MS Office Documents to Bring: Updated Resume Government-issued ID proof (original + photocopy) Passport-size photo Copies of your educational certificates Venue: Foiwe Info Global Solutions 186/2, Tapaswiji Arcade, BTM 1st Stage, 1st Phase, Hosur Main Road Bengaluru, Karnataka 560068 For queries, contact: 080-42007225 Learn. Protect. Innovate. Grow. Join Foiwe – where your first job makes a real-world impact. #WalkInDrive #FreshersJobs #FoiweHiring #TrustAndSafety #SystemsAnalyst #CareerLaunch #MegaDrive #CampusToCorporate

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the clients end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Content Moderation.

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the clients end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Content Moderation.

Position: Assistant Manager- Operations Location: Gurgaon Employment Type: Permanent Job Type: Full-time Profile Summary: IGT Solutions is seeking a dynamic Assistant Manager - Operations to lead and optimize business operations in a Contact Center environment . This role is responsible for providing strategic and tactical direction to the team, ensuring operational excellence, and driving customer satisfaction through close engagement with leadership and clients. The ideal candidate will enhance team performance, manage key metrics, and drive business profitability while fostering a collaborative and people-friendly environment. Primary Job Responsibilities: Act as a liaison between the client and the company , ensuring seamless operations and fostering strong client relationships. Oversee daily operations , ensuring adherence to SLAs , performance goals, and client satisfaction. Identify opportunities for operational improvements and implement strategies to enhance key performance metrics (AHT, CSAT, Quality, etc.). Manage team attrition by creating a motivating and employee-friendly work environment. Define and set performance targets across all levels (Assistant Managers, Team Leaders, Quality, and Agents). Design and present performance reviews to both the client and company leadership team. Ensure profitability and cost-effectiveness of the project. Facilitate site calibrations to ensure clarity, stability, and alignment across multiple locations. Monitor and manage team performance , providing coaching and performance improvement plans when necessary. Engage in regular stakeholder interactions to ensure business alignment and effective communication. Analyze statistical performance trends and devise actionable strategies for improvement. Conduct root cause analysis to identify performance gaps and implement corrective actions. Education & Essential Experience: Graduate in any discipline. Minimum 2+ years of experience in a managerial role within a BPO/Contact Center environment. Strong analytical mindset , attention to detail, and problem-solving skills. Experience in staffing adherence, schedule management, and workforce optimization . Proven ability to lead and manage teams effectively in a dynamic and fast-paced environment. Experience with client engagement and stakeholder management . Exposure to P&L management is an added advantage. Strong communication (written and verbal) and interpersonal skills . Personal Style & Key Competencies: Inspirational leader with the ability to motivate and mentor teams . Innovative mindset , with the ability to anticipate market trends and operational challenges. Strong decision-making ability backed by data and industry insights. Highly persuasive , detail-oriented, and strategic in approach. Adaptable to fast-paced and evolving environments . Committed to integrity, accountability, and delivering results . Sales-oriented mindset , with a focus on performance and revenue generation. Preferred Candidate Profile: Prior experience in the content moderation is highly preferred. Experience in managing multiple shifts and handling high-performance teams . Expertise in process improvements, automation, and operational efficiency strategies . Perks & Benefits: Competitive salary with performance-based incentives. Health & wellness programs to support work-life balance. Career advancement opportunities within a rapidly growing organization. Comprehensive learning & development programs to enhance skill sets. A dynamic and inclusive work culture that fosters growth and collaboration. Interested candidate can share their cv at -sonam.singh1@igtsolutions.com

Required Skills: 3+ years of experience is mandatory. Should be excellent in English communication Basic knowledge in Excel and on computer Experience in Content moderation/Fraud Analyst. Specifications: Work location- Hyderabad Should be flexible to "Work from Office" Should be flexible to work in Core Night shift Qualification- Graduation (should have all documents, PC & CMM Mandatory), Pursuing candidates are not eligible (Graduation or post graduation) Need immediate joiners Working days- 5 Days a week with 2 days of rotational week off., Interview Location : Wipro campus, Gate no 2, Gachibowli, Nanakaramguda, Hyderabad, Telangana 500032. Please carry below mandatory documents for the interview:- 1) Updated Resume 2) Passport size photograph

Info Edge have a Mega Walk-in drive in Noida for Content Writers. We are looking for Content Writing experts for Ambition Box vertical. Apply if - You have at least 1-2years experience in Content Writing/Website Content Writing. You are graduate. You have Excellent English speaking and writing skills. About BU : Ambition Box is a career advisory platform founded in 2015. Our vision is to empower people in achieving their career aspirations. With 20 Lakh+ Company reviews, 40 Lakh+ Salaries and 2 Lakh+ Interview questions, Ambition Box helps more than 15 Lakh people every month to make informed career choices . About the Role We are looking for a Content Operations Specialist to ensure smooth execution of content workflows maintain quality, and optimize processes for efficiency. In this role, you will work with multiple teams to manage content production, improve workflows, and track performance to support business goals. What You'll Do Execute Content Strategy Work closely with product and marketing teams to align content with business objectives. Ensure seamless execution of content plans. Manage Workflows & Deadlines Design and optimize content production workflows for better efficiency. Coordinate with writers, content creators, and developers to ensure timely approvals and publishing. Identify and resolve bottlenecks in the process. Ensure Content Quality Maintain high standards for grammar, style, and formatting. Conduct content audits to ensure consistency and adherence to brand voice and SEO best practices. Provide constructive feedback to content creators. Track Performance & Insights Monitor key content metrics like traffic, engagement, and conversions. Generate reports and share insights to improve content effectiveness. Collaborate with teams to refine content strategies based on data. Optimize & Innovate Continuously evaluate content operations to identify areas for improvement. Implement tools and automation to streamline processes• Stay updated with industry trends and best practices in content management. What You'll Need Passion for content operations with a strong understanding of content creation, curation, and publishing processes Excellent communication and interpersonal skills to collaborate with cross-functional teams. Experience in content workflows, quality control, and process optimization to enhance efficiency. Solid knowledge of SEO best practices and content performance analytics. Strong project management skills, with the ability to prioritize and drive multiple initiatives. Proven ability to work in a fast-paced environment, managing multiple stakeholders and deadlines. Please Note - Office location will be B8, Sector 132, Noida Freshers are not eligible. Perks 5 days Working (Sat - Sun off) 3 days in office , 2 days work from Home Free shuttle facility from Botanical Garden metro Connect with Vrinda Gupta for more insights Email - vrinda.gupta@naukri.com LinkedIn - https://www.linkedin.com/in/vriiindaa/

Location : Hyderabad Schedule : 24/7 Days off: Typically, 2 consecutive days in a week, but on one week each month (on average) they can be separated to align schedules. Roles & Responsibilities Check the images, match with the website. Verify the content with website. Understanding sensitive content View the content, check the Brand Name and Website, Check if non-Family safe content, rate the content. etc' Skills Required Communication Skills, Problem-solving Skills, Community Management, Experience Fresher Soft skills Ability to work independently. Good communication skills, both verbal and oral Quick learner and adaptable to learn new processes, concepts, and skills. Organized and able to manage time and tasks efficiently. Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard. Have a neutral mindset towards different video content that needs classification, regardless of the content itself. Result-oriented, self-motivated, independent and inquisitive Able to thrive in a fast-paced and team-oriented environment. Interested in social media and current events.

CTC 25,000 / experience 20,000 / fresher Incentive - Null Assessment :- Data Annotation assessment Operations Round Graduate only 5 Day working / Rotation shift / 2 day Rotation week off