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3.0 - 8.0 years

2 - 6 Lacs

Bengaluru

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Job description 1. Service Delivery: Oversee and ensure the timely and high-quality delivery of services to clients or customers. Develop and implement service delivery strategies to meet organizational objectives and customer expectations. Client Relationship Management: Build and maintain strong relationships with clients or customers to understand their needs and preferences. Address client concerns, complaints, and inquiries promptly and effectively. 2. Team Management: Lead, motivate, and supervise a team of service staff, ensuring productivity, performance, and adherence to standards. Provide guidance, training, and coaching to team members to enhance their skills and abilities. 3. Process Improvement: Continuously evaluate service delivery processes and workflows to identify areas for improvement and efficiency gains. Develop and implement strategies to optimize service delivery processes and enhance overall service quality. 4. Compliance and Quality Assurance: Ensure compliance with relevant laws, regulations, and industry standards in service delivery. Implement quality assurance processes to maintain high standards of service quality and customer Drop CVs - priyanshu.s@ozone-india.com WhatsApp- 8920160617

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0.0 - 3.0 years

3 - 3 Lacs

Pune

Work from Office

3 to 3.2LPA with variable 15 % of annual CTC 9 hrs (including 1 hour break) 6 days working rotational shift & 1 rotational off Excellent communication Skills. – ( ENGLISH AND HINDI: MANDATORY) Preferable experience in Voice Process Required Candidate profile PUC / Graduation Any Customer Support exp - (6 Months - 2 Yrs) Freshers are also eligible Rotational week off Handling Escalations Experience from Insurance industry is added advantage

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8.0 - 13.0 years

10 - 20 Lacs

Hyderabad

Work from Office

Evaluate complaints, maintain records, follow up for details, analyze trends, determine reportability, and document categories. Write investigation summaries. Proficient in MS Office, strong communication, multitasking, and proactive problem-solving.

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3.0 - 8.0 years

3 - 7 Lacs

Gurugram

Work from Office

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp ONLY IF HAVING BANKING PROCESS EXP -AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

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5.0 - 7.0 years

4 - 5 Lacs

Nagpur, Bhandara

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Senior Engineer/Engineer - Customer Complaint Required Candidate profile Candidate must have 5-7 years of experience in customer complaint

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5.0 - 7.0 years

4 - 5 Lacs

Nagpur, Bhandara

Work from Office

Senior Engineer/Engineer - Customer Complaint Required Candidate profile Candidate must have 5-7 years of experience in customer complaint

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0.0 - 3.0 years

0 - 2 Lacs

Ahmedabad

Work from Office

Role & responsibilities Responsible for managing client relationships with key decision makers Subject matter expert for partners and internal staff for the assigned product Addresses the gaps identified between client requirement & the service provided Ensure that the service is delivered in accordance with the agreed service level agreement Act as a point of contact for any escalation or feedback from clients Collaborate with the other functional Group to evaluate the product performance and to recommend Refinements and improvements in service performance Establish and maintain on-going partner relationships and anticipate and resolve potential problems of the client Announcements of new updates and upcoming events/meetings Manage account renewal, customer support escalation Ensure smooth support during renewal of account Excellent Communication Skills Good knowledge of MS Office

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0.0 - 5.0 years

3 - 7 Lacs

Bengaluru

Work from Office

Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Freshers And Any experience is FINE call soumya@8088720040 call hr aditi@7795311459 call pooja@9886112704 call hr indu@7848820046

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0.0 - 5.0 years

3 - 7 Lacs

Bengaluru

Work from Office

Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Freshers And Any experience is FINE call muthamma@9886112704 call pooja@9886112704 call hr indu@7848820046

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1.0 - 6.0 years

3 - 3 Lacs

Bengaluru

Work from Office

"Hiring for Customer Support || Voice Process" Required: Min. 1 Year' Experience into Customer Support Languages Preferences: Hindi and English is must Should be an immediate joiner Location: Bangalore Work from office CTC: 27k + Incentives 6 Days Working; 1 day rotational off 2 Way Cab facility Day Shifts Graduates or Undergraduates IF INTERESTED: Contact Kanak- 9636295317

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0.0 - 5.0 years

2 - 4 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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We are hiring for Voice & Chat Process Shifts- 24*7 shifts / Day shift HSC/Graduate fresher HSC with 6months any experience will do. Location - Thane/Navi Mumbai Salary - 15k to 35k 2 rotational off. Contact- 8655002239 hema@careerguideline.com

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3.0 - 8.0 years

3 - 7 Lacs

Gurugram, Delhi / NCR

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Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407

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1.0 - 3.0 years

1 - 2 Lacs

Bengaluru

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Hiring for Ecommerce Hindi Process Day Shift. Job Role- Solving Customer queries. Qualification -Graduation 6 days working English + Hindi Call Preeti 7980004174 and share cv at preeti@smartservicez.com Required Candidate profile Good communication in English and HIndi Fresher & Experienced Immediate joiners preffered Candidate MUST be in BANGALORE

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5.0 - 8.0 years

2 - 4 Lacs

Mangaluru, Kurnool, Jamnagar

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Key Responsibilities: 1. Store Management & Inventory Control: Oversee receipt, storage, issuance, and dispatch of materials at the site/store. Maintain stock registers, GRN (Goods Receipt Note), and inventory records accurately. Conduct regular stock audits, inventory verification, and reconciliation . Ensure proper handling, stacking, and preservation of materials to prevent damage/loss. Monitor minimum and maximum stock levels and plan reordering accordingly. 2. Procurement & Vendor Coordination: Coordinate with vendors, suppliers, and contractors for material procurement. Ensure materials received comply with purchase orders, quality standards, and project specifications . Maintain purchase records, invoices, and delivery challans for audits and reporting. Follow up on purchase orders, delivery schedules, and supplier payments . 3. Logistics & Material Handling: Ensure proper documentation for inward and outward movement of materials. Manage transportation and logistics for timely material delivery to project sites. Supervise loading, unloading, and safe storage of goods at the warehouse/site. 4. Commercial & Compliance Activities: Ensure compliance with taxation, invoicing, and commercial documentation related to materials and procurement. Maintain and verify bills, purchase orders (POs), and contracts with vendors. Assist in budgeting, cost control, and negotiation of commercial terms with suppliers. Ensure adherence to company policies, statutory regulations, and client specifications . 5. Reporting & Coordination: Generate daily, weekly, and monthly reports on stock status, material movement, and procurement activities. Coordinate with project teams, finance, and procurement departments for smooth operations. Handle discrepancies, vendor disputes, and material shortages efficiently. Required Qualifications & Skills: Experience: 5-10 years in storekeeping, material management, and commercial operations in construction, power, or renewable energy projects. Technical Knowledge: SAP, ERP, Excel, Inventory Management, Vendor Management, GST, and Taxation Compliance. Certifications: Store Management, Logistics, or Procurement (preferred). Key Traits: Strong analytical skills, attention to detail, vendor negotiation, and documentation expertise. Preferred Experience in: Minimum 2 Years Experience in Transmission Line Projects Immediate Joining

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1.0 - 6.0 years

4 - 5 Lacs

Pune

Work from Office

Hiring: US Telecom Voice Process Customer Support (International BPO) Location : Pune (Work from Office) CTC : Up to 4.92 LPA Shift : US Rotational Shifts (24/7) Perks : 2-way cab facility provided & Loyalty Bonus of 20k Working Days : 5 days working | 2 days rotational off Notice Period : Immediate Joiners Only About the Role We are hiring Customer Support Executives (International Voice) for a leading US Telecom process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US telecom provider. Eligibility: Experience : Minimum 6 months in International Voice Process (Customer Support) Qualification : Graduate / Undergraduate Other : Must have prior experience in an International BPO (voice support) Key Skills: Customer Handling / Customer Support Inbound Calls Management CSAT (Customer Satisfaction) AHT (Average Handling Time) BPO Metrics (Quality, FCR, SLA adherence) How to Apply? Contact: Anshika- 9251688427 Apply now to join a reputed international BPO and grow your career in customer support!

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3.0 - 8.0 years

3 - 6 Lacs

Kolkata

Work from Office

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407

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3.0 - 5.0 years

3 - 5 Lacs

Pune

Work from Office

Manage warehousing, shipping & delivery operations. Liaise with couriers. Track shipments & troubleshoot delivery issues. Handle queries, complaints & support tickets. Maintain ticketing log by using "Freshdesk" or "Zoho Desk". Delivery & Feedback. Required Candidate profile Should be excellent in English Writing & Speaking, having pleasant personality, responsive, attention to detail. Excellent command over "excel". Experience in similar position would be advantageous.

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2.0 - 5.0 years

3 - 4 Lacs

Chennai

Work from Office

Greetings from IndusInd Bank! Hiring Alert!!! We invite experienced legal professionals to apply for the "Legal Executive-Complaints Management role" at the Incredible "IndusInd Bank" and start a new chapter in their career! Work Experience- Minimum 2 5 years of work experience with Banks / NBFC in Legal complaints management. JD- Responsible for handling the complaints lodged before the RBI/ Banking Ombudsman/CPGRAMS complaints. This includes, a) Analyse the complaint on merits; b) Coordinating with the various business verticals; c) Preparing the reply/defence statement on merits based on feed-back received from location; d) Replying to enquires through personal hearings / queries for reopen cases. e) Ensure compliance of the Advisory/Orders passed by the Authority; Mandatory Requirement- a) Excellent drafting and communication skills b) Language proficiency- English & Hindi must. Unlock your next career chapter! Email your resume to Subashree.marimuthu@indusind.com

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1.0 - 4.0 years

1 - 3 Lacs

Alwar, Jaipur

Work from Office

We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank. Roles and Responsibility Manage and resolve customer complaints professionally and courteously. Provide excellent customer service through various channels, including phone, email, and walk-in. Develop and maintain strong relationships with customers to ensure long-term satisfaction. Collaborate with internal teams to resolve complex customer issues. Identify and escalate potential risks or issues to senior management. Maintain accurate records of customer interactions and transactions. Job Requirements Strong knowledge of microfinance products and services. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Proficient in using computer systems and software applications. Strong problem-solving and analytical skills. Ability to work collaboratively as part of a team. Experience in inclusive banking, micro finance, operations, and customer service is preferred. Company name: Equitas Small Finance Bank. Industry: BFSI. JD: Assets>Inclusive Banking - MF>Micro Finance>Operations>Customer Service Officer>Customer Service Officer - MF.

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1.0 - 6.0 years

1 - 2 Lacs

Chennai

Work from Office

We are looking for a highly skilled and experienced Tele Calling Executive to join our team at Equitas Small Finance Bank. Roles and Responsibility Handle inbound and outbound calls to customers for various banking services. Resolve customer queries and issues professionally and promptly. Meet daily collection targets and maintain accurate records of customer interactions. Provide excellent customer service and ensure satisfaction. Collaborate with internal teams to resolve customer complaints and concerns. Maintain confidentiality and adhere to data privacy policies. Job Requirements Minimum 1 year of experience in telecalling, collections, or a related field. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and meet targets. Basic knowledge of banking products and services is an advantage. Any graduate degree from a recognized university. Experience working with small finance banks or similar institutions is preferred. Additional Info For more information, please contact us at 1379618.

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1.0 - 6.0 years

1 - 2 Lacs

Pune

Work from Office

We are looking for a highly skilled and experienced Tele Calling Executive to join our team at Equitas Small Finance Bank. Roles and Responsibility Handle inbound and outbound calls to customers for various banking services. Resolve customer queries and issues professionally and promptly. Meet daily collection targets and maintain accurate records of customer interactions. Provide excellent customer service and ensure satisfaction. Collaborate with internal teams to resolve customer complaints and concerns. Maintain confidentiality and adhere to data privacy policies. Job Requirements Minimum 1 year of experience in telecalling, collections, or a related field. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and meet targets. Basic knowledge of banking products and services is required. Any graduate degree from a recognized university. Proficiency in English and Hindi languages is essential. About Company Equitas Small Finance Bank is a leading financial institution committed to providing inclusive banking services to its customers. We believe in building long-term relationships with our clients and providing them with the best possible solutions.

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1.0 - 5.0 years

2 - 4 Lacs

Coimbatore, Erode

Work from Office

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. Roles and Responsibility Manage relationships with existing clients to ensure timely repayment of loans and maintain high customer satisfaction. Identify new business opportunities through networking and referrals to expand the client base. Conduct thorough credit assessments and provide personalized solutions to meet client needs. Develop and implement effective sales strategies to achieve business targets. Collaborate with internal teams to resolve customer complaints and issues promptly. Maintain accurate records of client interactions and transactions. Job Requirements Proven experience in Micro Finance, preferably in MLAP, with a strong understanding of financial products and services. Excellent communication and interpersonal skills are required to build strong relationships with clients and colleagues. Strong analytical and problem-solving skills are necessary to assess credit risk and provide effective solutions. Ability to work in a fast-paced environment and meet deadlines while maintaining attention to detail. Proficiency in using technology and software applications to manage client data and transactions. Strong knowledge of banking regulations and compliance requirements is essential.

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2.0 - 6.0 years

2 - 4 Lacs

Chennai

Work from Office

We are looking for a highly skilled and experienced Branch Relationship Manager to join our team at Equitas Small Finance Bank. Roles and Responsibility Develop and maintain strong relationships with existing and new customers to increase business growth. Identify and pursue new business opportunities to achieve sales targets. Manage and analyze customer data to provide personalized solutions and services. Collaborate with internal teams to resolve customer complaints and issues. Train and guide junior staff members to enhance their skills and knowledge. Monitor and report on key performance indicators to senior management. Job Requirements Strong understanding of BFSI industry trends and regulations. Excellent communication, interpersonal, and problem-solving skills. Ability to work in a fast-paced environment and meet deadlines. Proficiency in Microsoft Office and other relevant software applications. Strong analytical and decision-making skills with attention to detail. Experience in managing and analyzing customer data to provide personalized solutions.

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4.0 - 9.0 years

2 - 4 Lacs

Mumbai, Andheri, Chembur

Work from Office

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. Roles and Responsibility Develop and maintain strong relationships with existing clients to increase business growth. Identify new business opportunities and generate leads through networking and market research. Conduct cold calls and presentations to promote banking products and services. Build and maintain a strong understanding of client needs and provide tailored solutions. Collaborate with internal teams to resolve customer complaints and issues. Meet or exceed monthly sales targets by selling banking products and services. Job Requirements Minimum 1 year of experience in sales, preferably in the BFSI industry. Strong knowledge of banking products and services, including savings accounts, loans, and credit cards. Excellent communication and interpersonal skills are required to build strong client relationships. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills to identify new business opportunities. Proficiency in Microsoft Office and other software applications.

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2.0 - 5.0 years

4 - 6 Lacs

Gurugram

Work from Office

The Community You Will Join: As a member of the Airbnb Customer Support team, you'll play a vital role as a Resolution Specialist within the volume tiers. Resolution Specialists serve as our initial point of contact, addressing community inquiries and concerns. Our community relies on us for: Accessible support that’s easy to find Faster resolution, preferably first time A team that’s there for them in times of urgent need Support that’s built around them The Difference You Will Make: Provide courteous and efficient service to the worldwide Airbnb community Be a first point of contact to handle and resolve customer complaints Respond professionally to inbound and outbound phone calls, emails, messages, including any urgent situations Identify and escalate issues appropriately Compose thoughtful and accurate messages or customize prepared responses to customer emails Utilize available resources to research and troubleshoot problems effectively Investigate from the existing knowledge resources to provide resolution Mediate situations between users with empathy and fairness Monitor and control numerous concurrent tasks in tandem Be ambassadors embodying knowledge, empathy, and accountability Proactively strive to meet targets and goals independently A Typical Day: Job Family : Operations (Resolutions) Inbound and outbound calling process, messages and email support Resolving customer queries in a timely manner 24x7 shifts with rotational week offs, primarily supporting North America time zones Navigate competing priorities in all kinds of environment Job location: Gurgaon Your Expertise: Graduate with minimum 2 years of international voice process experience in a contact center/BPO Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies Ability to manage sensitive customer information Knowledge of functional key performance metrics related to customer experience Proven language ability in English with excellent comprehension, grammar, vocabulary and spelling Other requirements: Internet: Minimum 10 Mbps high-speed internet on the laptop for seamless work and virtual meetings. Workspace: Quiet, private area free from interruptions; no shared/public spaces allowed. Excellent English reading, comprehension, and writing skills Excellent active listening skills with the ability to understand verbal nuances Must be able to pass multiple language assessments in English Furniture & equipment: Ergonomic chair, desk, and proper lighting for comfortable, focused work. Cameras must be on during meetings unless otherwise stated. Only using Airbnb issued hardware and software including noise canceling headsets, laptop etc. Approved locations: Hiring/Training and Nesting in the Airbnb Office; satisfactory performance is required for work from home post the initial training and nesting period. Work from designated home office setups in Delhi/Gurgaon only Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

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