114 Complaints Jobs - Page 4

The Community You Will Join: As a member of the Airbnb Customer Support team, you'll play a vital role as a Resolution Specialist within the volume tiers. Resolution Specialists serve as our initial point of contact, addressing community inquiries and concerns. Our community relies on us for: Accessible support that’s easy to find Faster resolution, preferably first time A team that’s there for them in times of urgent need Support that’s built around them The Difference You Will Make: Provide courteous and efficient service to the worldwide Airbnb community Be a first point of contact to handle and resolve customer complaints Respond professionally to inbound and outbound phone calls, emails, messages, including any urgent situations Identify and escalate issues appropriately Compose thoughtful and accurate messages or customize prepared responses to customer emails Utilize available resources to research and troubleshoot problems effectively Investigate from the existing knowledge resources to provide resolution Mediate situations between users with empathy and fairness Monitor and control numerous concurrent tasks in tandem Be ambassadors embodying knowledge, empathy, and accountability Proactively strive to meet targets and goals independently A Typical Day: Job Family : Operations (Resolutions) Inbound and outbound calling process, messages and email support Resolving customer queries in a timely manner 24x7 shifts with rotational week offs, primarily supporting North America time zones Navigate competing priorities in all kinds of environment Job location: Gurgaon Your Expertise: Graduate with minimum 2 years of international voice process experience in a contact center/BPO Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies Ability to manage sensitive customer information Knowledge of functional key performance metrics related to customer experience Proven language ability in English with excellent comprehension, grammar, vocabulary and spelling Other requirements: Internet: Minimum 10 Mbps high-speed internet on the laptop for seamless work and virtual meetings. Workspace: Quiet, private area free from interruptions; no shared/public spaces allowed. Excellent English reading, comprehension, and writing skills Excellent active listening skills with the ability to understand verbal nuances Must be able to pass multiple language assessments in English Furniture & equipment: Ergonomic chair, desk, and proper lighting for comfortable, focused work. Cameras must be on during meetings unless otherwise stated. Only using Airbnb issued hardware and software including noise canceling headsets, laptop etc. Approved locations: Hiring/Training and Nesting in the Airbnb Office; satisfactory performance is required for work from home post the initial training and nesting period. Work from designated home office setups in Delhi/Gurgaon only Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Handling Email/ Chat process, inbound /outbound customers’ queries.Coordinating with the team on product issue, Follow up regarding to the orders Solving the queries of the customers.Customer Incoming Calling WhatsApp Enquiry, Feedback & Complaints

Job Purpose: To manage and oversee the complaint monitoring, analysis, and escalation processes within the region, ensuring timely resolution of customer issues and driving continuous improvement in customer satisfaction across sales and service functions. Key Responsibilities: Complaint Monitoring & Review Monitor and review customer complaints related to Sales and Service within the region. Track regional complaint KPIs and develop action plans to address performance gaps. Complaint Process Enhancement Drive enhancements in the complaint handling process to improve efficiency and customer satisfaction. Analyze complaints data to identify top recurring issues and formulate corrective action plans. Escalations Management Handle and coordinate management-level escalations for complaints within the region. Ensure timely and effective resolution of complaints received via Social Networking Sites (SNS). Cross-Functional Coordination Collaborate with Sales RO and Aftersales RO teams to review and resolve pending complaints. Provide advisory support to regional teams on process improvements for complaint management. Dealer Performance & Support Coordinate with regional teams to develop and implement action plans for low-performing dealers. Provide assistance to regions and departments to facilitate effective complaint resolution. Reporting & Analysis Prepare and present Customer Satisfaction Index reports and other relevant complaint-related metrics to regional leadership. Qualifications & Experience: Experience in complaint handling, customer service, or related functions in automotive or similar industries. Strong analytical skills with the ability to interpret data and drive corrective actions. Effective coordination and stakeholder management capabilities. Good knowledge of complaint management systems and escalation processes. Excellent communication and problem-solving skills.

"Hiring for Customer Support - Voice Process" Required: Min. 1 Year' Experience into Customer Support Languages Preferences: Hindi and English is must Should be an immediate joiner Location: Bangalore Qualification: Min. 12th Work from office CTC: 37k (Take home 32k) 6 Days Working; 1 day rotational off Day Shifts (Rotational) Contact: Kamya: 9084148502

*Graduate Candidates Required. *Freshers and Experienced both can apply. *Good Communication skills required. *6 Days working. *Salary up to 4 Lakhs *One side cab in Odd hours. *Only Immediate Joiners if interested pls call Pragati 73795 47131

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407

Role & responsibilities: Follow up on new leads and track enquiry status. Coordinate with sales teams for proper closure of leads. Maintain regular contact with clients to ensure satisfaction and engagement. Handle incoming customer queries or complaints professionally. Refferel Generation Identify issues and escalate complex cases to senior management. Once the project is received end to end phase wise project status communication with client on call and via message. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Job description Job Title: Assistant Manager After Sales Service Location: Mohali Salary: Up to 32,000 per month Notice Period: 0 to 15 days Experience Required: Minimum 3-7 years in after-sales service or related roles Key Responsibilities : Lead and manage the after-sales service team to ensure smooth day-to-day operations. Ensure all customer complaints and service requests are resolved within the defined timelines. Coordinate with internal departments and service partners to provide efficient and timely support. Monitor service metrics and customer satisfaction, taking corrective actions when needed. Train and guide team members for continuous performance improvement. Maintain accurate records of complaints, resolutions, and service history. Prepare service reports and update management at regular intervals. Requirements: Proven experience in after-sales service or customer support roles. Strong team management and leadership abilities. Excellent communication and interpersonal skills. Customer-oriented mindset with a proactive approach. Ability to work under pressure and manage multiple tasks efficiently. Knowledge of CRM tools or service management software is a plus. Interested candidates can share their CVs at kashish@jaljoy.com or can Whatsapp at 7743004520 Job Types: Full-time, Permanent Pay: 25,000.00 - 32,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp ONLY IF HAVING BANKING PROCESS EXP -AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. For freshers 35k Experienced:45k kavya@7849020010 call Pooja@9886112704 call indu@7848820046

Role: US Telecom Voice Process (Customer Support) Required: Min. 6 months' experience into International Voice- Customer Support Skills: Customer Handling, Inbound calls, CSAT, AHT, BPO Metrics Must have experience from an International BPO CTC: Up to 4.92 LPA Location: Pune Work from office Shifts: US 24*7 5 Days working; 2 days rotational off 2 way cabs facility Only Immediate Joiners CONTACT: Smriti- 6307590589

Role & responsibilities Handling customer queries / complaints primarily on emails, letters and calls for Retail Liabilities Adhere to agent-level Service Level Agreement (SLAs) specific by the process Ensure adherence to time schedules (Turn Around Time) Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Provide inputs to improve work procedures that can enhance overall team performance. Preferred candidate profile Graduate Atleast 1-3 years experience with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

SUMMARY Job Opening: Customer Support Associate (Chat) Company Profile Our client is a multinational telecommunications holding company headquartered in London. It is the largest provider of fixed-line, broadband, and mobile services in the UK, and also provides subscription television and IT services. Job Title Customer Support Associate (Chat) Job Role Handling customer queries, complaints, chat, and email. Work Arrangement Work from office Experience Candidate should have a minimum of 1 year and above experience in an International BPO. Salary Up to 4.2 LPA (hike as per last drawn & experience) Job Location Kolkata, DLF2, Rajarhat Qualification Undergraduate / Graduate / Post Graduate can apply Requirements Requirements: Good communication skills. Experience in handling chat/email in different time zones. Ability to handle chat/email from global clients and provide professional responses. Flexibility to work in shifts. Excellent English - both verbal and written communication skills. Knowledge of customer service principles and practices. Basic technical knowledge. Shift 5 days working rotational 24/7 shift Week Off 2 days rotational week off Requirements: Undergraduates / Graduates / Postgraduates Benefits Both side Cab + Incentives + Shift Allowances + High medical insurance coverage benefits Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.

Key Responsibilities 1. Responding to Customer Inquiries: Addressing questions through various channels (email, chat, phone, social media). Providing accurate and timely responses. 2. Resolving Issues: Troubleshooting problems related to products or services. Offering solutions or workarounds to meet customer needs. 3. Maintaining Customer Records: Documenting interactions, complaints, and resolutions in a customer relationship management (CRM) system. 4. Building Relationships: Establishing trust and rapport with customers. Proactively following up to ensure satisfaction. 5. Product Knowledge: Staying updated on products/services to provide informed assistance. Educating customers on features, benefits, and usage. 6.Escalating Complex Cases: Identifying issues that require advanced expertise or management intervention. Coordinating with internal teams to ensure resolution. 7. Handling Complaints: Managing difficult or upset customers professionally. Turning negative experiences into positive outcomes when possible. Required Skills and Qualifications 1. Experience: Minimum 1 year of experience in customer support in Hospital Or Healthcare setup - Mandatory Strong knowledge of insurance policies and procedures (mandatory). 2. Communication Skills: Exceptional verbal and written communication skills in English. Multilingual proficiency in Hindi, Tamil, or Kannada is an advantage. 3. Technical Proficiency: Basic knowledge of Microsoft Excel for data management and reporting. 4. Soft Skills: Strong interpersonal skills to establish trust with customers. Problem-solving mindset and the ability to work under pressure. Flexibility to adapt to shifting priorities and multitask effectively.

We are seeking a dynamic and customer-focused B2B South Sales Head to join our premium Diamond and Gold jewellers Manufacturing team. The ideal candidate will have a passion for Diamond jewellery and gemstones, excellent communication skills,

Provides forward thinking HR consultation on strategic and operational issues by proactively assessing work environment, culture, and identifying and implementing appropriate action. This may include developing and implementing programs in the areas of talent development, rewards/recognition, employee engagement or other initiatives to improve overall organization health and performance. Serves as the primary point of contact for employees and managers in the areas of employee relations, employee development, performance management, compensation, benefits, payroll, and policy/procedure related issues. Supports the annual salary and bonus planning process and provides input into the development of the annual Talent Plan. Provides employee and manager training including Performance, Planning and Development, Employee Engagement, Talent Assessment and Succession Planning and Leadership Development. Participates and/or leads Talent council meetings and supports talent initiatives across the function. Provides HR related data and reporting to leaders to promote data driven decision making and strategy development. Participates in corporate-wide HR service delivery improvement projects. Partners with Talent Acquisition Specialists to ensure the organizations recruiting needs are fulfilled.

Role: US Telecom Voice Process (Customer Support) Required: Min. 6 months' experience into International Voice- Customer Support Skills: Customer Handling, Inbound calls, CSAT, AHT, BPO Metrics Must have experience from an International BPO CTC: Up to 4.2 LPA (35k in hand) Location: Pune Work from office Shifts: US 24*7 5 Days working; 2 days rotational off 2 way cabs facility Only Immediate Joiners CONTACT: Smriti- 6307590589

This Opportunity is with a leading Banking company for their office in Mumbai location Role: MIS & Regulatory Submissions - TM Experience: 10 - 15 Years Job Description: PURPOSE OF THE JOB: - Will be responsible for reporting of Complaints Performance which includes Closure TAT, Pendency and Top Areas of Complaints, different MIS on complaints to senior management and all regulatory submissions. As a control function, will be responsible to identify non-compliance to Complaint Management processes of the bank, incorrect selection of CRM fields, and to ensure corrective action/ process improvement. Roles & Responsibilities: KEY RESPONSIBILITIES: 6 - 8 Areas Actionable (4-6) Regulatory Reporting Will be responsible for preparation of quarterly submissions to Standing Committee and Customer Service Committee of the Board, Annual disclosure of complaints to publish in Banks annual report Will be responsible for other regulatory submissions like yearly Bank Profile, RBI Tranche I, II and III submissions, sustainability report etc. within the agreed timelines Will be responsible to ensure submissions on complaints in compliance to RBI Master circular Will be responsible to ensure compliance to RBI Master Direction on Internal Ombudsman dated 29th Dec2023 Periodical Reports to Senior Management on complaints Will be responsible for preparation of various MIS on Complaints Performance, closure TAT, pendency and Top Areas of Complaints to Senior management for review and inputs. Will be responsible for preparation of monthly reports on complaints and daily, weekly and monthly dashboards on TAT performance to all Business Heads and Group Heads Will be responsible for preparation quarterly reports to ICAAP team and any adhoc MIS required by senior management. CRM Analysis Will be responsible for assessment on quality of CRM logged and closed, share feedback to the assesses to ensure improvement in these parameters. Complaint Management Note Will be responsible for quarterly review of Complaint Management Note and update changes wherever required. Control Function Will be responsible to identify non-compliance to Complaint Management processes of the bank, incorrect selection of CRM fields etc and to ensure corrective action/ improvement in the area by highlighting the same to senior management and guiding the correct process Audit and Compliance All the requirements raised by RBI Audit, Internal Audit and Statutory Audit are submitted in a timely manner Compliance of all Audit observations and closure on time Review of Complaint Management processes/notes and ensure compliance of the same Supervisory Role Will ensure training to new joinees. Will be ensuring regular feedback, guidance to the team and performance appraisal for the team Educational Qualifications - Graduation Key Skills: Graduation MS office proficiency Analytical skills Banking Product & Process Knowledge Communication Skills Experience Required: Minimum experience in years' 10 yrs Exposure to banking preferable Interested Candidates can share their CV's at priyal@topgearconsultants.com

Respond to queries from customer through Call Chat & Email information & handle complaints regarding the products/services Understands customer queries & responds to it ensuring that all queries are answered Salary upto 35000 Call Nivedita 7317810475

Hiring Executive CRM (Corporate and Client Relationship) Company - MD India Health Insurance TPA Job Description Responsible for managing client relationships with key decision makers Subject matter expert for partners and internal staff for the assigned product Addresses the gaps identified between client requirement & the service provided Ensure that the service is delivered in accordance with the agreed service level agreement Act as a point of contact for any escalation or feedback from clients Collaborate with the other functional Group to evaluate the product performance and to recommend Refinements and improvements in service performance Establish and maintain on-going partner relationships and anticipate and resolve potential problems of the client Announcements of new updates and upcoming events/meetings Manage account renewal, customer support escalation Ensure smooth support during renewal of account Excellent Communication Skills Good knowledge of MS Office Open to travel

• To monitor & supervise the customer service team & ensure all complaints are resolved in Turnaround times defined • Coordinating with Department Heads & ensure all complaints are resolved in Turnaround time defined • Bringing Escalations to senior management timely • Improve customer service at training centres by monitoring & also physically auditing the centre . • Proactively checking & monitoring customer satisfaction & ensuring timely resolutions • Prepares customer care performance reports as defined from time to time . • Deal with irate customers tactfully & in a polite manner • Communicating with customers on e mail , phone & in person Roles and Responsibilities • To monitor & supervise the customer service team & ensure all complaints are resolved in Turnaround times defined • Coordinating with Department Heads & ensure all complaints are resolved in Turnaround time defined • Bringing Escalations to senior management timely • Improve customer service at training centres by monitoring & also physically auditing the centre . • Proactively checking & monitoring customer satisfaction & ensuring timely resolutions • Prepares customer care performance reports as defined from time to time . • Deal with irate customers tactfully & in a polite manner • Communicating with customers on e mail , phone & in person

Responsibilities Job Description Ensuring high level of customer satisfaction Excellent work ethic and time management skills Develop and arrange promotional material and in-store displays, Ensure adherence to SOP at store Ensure adherence to Store etiquette and at store timing Assist store manager in Stock Management Maintaining accurate records Working towards monthly or annual targets Key Task Sales Inviting customer to outlet Introduce customer to the concept of MYOP, Demonstrating and presenting products Support the customer to identify the right perfume Store cleanliness and merchandising, Stock Audits DSR and Store Closing Placing stock request to HO Validating and receiving stock, Handling and resolving customer complaints Benefits Provident Fund Overtime allowance

About Us: We are a fast-growing fintech company revolutionizing access to credit for underserved and emerging customer segments. Our flagship credit line product enables individuals and small businesses to meet their financial needs with flexibility and confidence. We're looking for a Customer Success Team Lead to champion the customer journey and help us scale sustainably. Job Summary: As the Customer Success Team Lead, you will be responsible for leading a team of Customer Success Executives to ensure exceptional servicing, and engagement of users across their lifecycle. You will be expected to handle escalations and play a strategic role in feedback loops between the customer and cross-functional teams like Product, and Risk. Key Responsibilities: Team Leadership: Manage, coach, and develop a team of Customer Success Executives. Monitor daily performance and ensure KPIs (TAT, CSAT, NPS, resolution rates) are met. Create training plans and SOPs for new product features or policies. Customer Lifecycle Management: Oversee onboarding, activation, and engagement of new customers. Monitor usage patterns of the credit line and proactively reach out to improve adoption. Ensure timely resolution of escalations. Operational Excellence: Implement processes to improve service quality and efficiency. Track customer queries and complaints using CRM and ticketing tools. Own regular reporting and insights on user behavior, product friction points, and service metrics. Cross-functional Collaboration: Collaborate with Product, Tech, and Risk teams to drive improvements based on customer feedback. Support credit operations, repayment reminders, and NPA risk mitigation workflows. Partner with Compliance for KYC, grievance redressal, and regulatory mandates. Voice of the Customer: Identify patterns in feedback and work with stakeholders to enhance the user experience. Conduct periodic customer satisfaction surveys. Qualifications: 4 to 7 years of experience in customer success, account management, or support roles; at least 1 years in a leadership or team lead position. Experience in fintech, NBFCs, or digital lending environments strongly preferred. Strong understanding of credit line products, repayment cycles, and digital financial services. Excellent communication skills in English. Data-driven with proficiency in Excel/Google Sheets; knowledge of CRM and ticketing platforms (Freshdesk, Zendesk, etc.). Empathetic leader with a passion for improving customer outcomes.

Immediate Hiring for Non-Voice Process (No Sales / No Target) Tamil / Malayalam / Hindi / Telugu / Kannada / Odia / Bengali, ( Freshers / Experinaced) Walk-in with Resume & Walk-Out with Offer Qualification - Any Degree 2025 Passed Outs Can also Apply / Any 3 Years Dipaloma Experience - 0 to 3 Years Permanent on Role Job Internal Job Promotions Salary - Fixed Salary Avg English Communication+ Any Native Languages Like Hindi, Malayalam, Odia, Bengali, Telugu PF +ESI +Gratuity General Shift (9.30 Am to 6.30 Pm) Sunday Weekoff + Monthly Paid Leaves Roles and Responsibilities: Responsible for making outbound calls and regular follow up on leads assigned. Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers. Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters Explaining the product features in detail and how to use the packages. Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages. Address all the issues / grievances of customers and provide the right customer experience. Capture the insights from customer interactions and share it with the internal team. Strictly adhere to the process requirements Interview Location - Matrimony.com RR Tower 3, No.95, 7th floor, Guindy Industrial Estate, Water Works Road, SIDCO Industrial Estate. Exact Landmark: Opposite to Ekkattuthangal Water Distribution Station Chennai -600032 Reference- Santhosh Raj-9789907368 Mention Santhosh Raj on the top of your Resume Company Overview: Matrimony.com Ltd is India's first pure play Wed-Tech Company to get listed on BSE and NSE. Its flagship brand Bharat Matrimony is the largest and the Most Trusted Matrimony Brand (as per the Brand Trust Report 2014). Over 3600 associates serve close to 4 million members. The company provides both matchmaking and marriage related services and is also complemented by 110+ company-owned retail outlets. Its flagship matchmaking services are Bharat Matrimony, Elite Matrimony and Community Matrimony. With a strong leadership in matchmaking, the company has fast expanded into the $55 billion marriage services Industry Wedding Bazaar the Largest Wedding Services Provider and Mandaps the Largest Online Wedding Venues Platform The goal is to build a billion-dollar revenue company and a long-lasting institution with a legacy for the generations to come.

looking for experienced executive & Escalation Specialist to liaise with customers to resolve escalations & complaint from our clients Communicate directly with customers, suppliers & internally with team & senior management Call 9235457455 Deepti