106 Community Management Jobs - Page 3

We are seeking a detail-oriented and process-driven Community Manager to join our Customer Experience team at UKG. The ideal candidate will possess excellent English speaking and writing skills, enabling them to effectively engage with our customer community and ensure a positive experience for all participants through moderation, content review and improvements, and partnering with internal stakeholders to improve processes. Key Responsibilities Community Monitoring and Moderation -Actively monitor and moderate discussions within the UKG customer online community and its discussion forums -Follow established processes and procedures for removing Personally Identifiable Information (PII) from discussions. -Move discussions to appropriate categories and flag discussions for follow-up as necessary. Content Review -Review and process knowledge articles, ensuring content aligns with established guidelines. -Collaborate with team members to maintain the quality and relevance of community content. Engagement and Support -Foster a welcoming and supportive environment within the community. -Respond to customer inquiries following best practices and guidelines to enhance user engagement. Process Improvement -Identify opportunities for process improvements within community management and knowledge article processing. -Contribute to the development and refinement of guidelines, best practices and processes. Qualifications Education Bachelors degree in Communications, Education, Sociology, Marketing, English or a related work experience. Experience -Minimum of 3 years of experience in community management, customer support, knowledge management, training and development or a related role. -Experience in moderating online communities and managing customer interactions. Examples of relevant experienceEngage and support diverse user communities, support or develop and implement effective training programs, and manage knowledge resources to enhance user experience and satisfaction. Skills: -Exceptional written and verbal communication skills in English. -Strong attention to detail and ability to follow processes -Use of good judgement and discernment when confronted with situations that do not follow expected processes -Proficient in using online social tools and online collaboration tools -Ability to work independently and collaboratively within a team.

Swageazy is hiring for Marketing Associate Were looking for a creative soul who can turn scrolls into stops and followers into fans. As our Marketing Associate, youll be the voice of Swageazy, curating content that sparks engagement and tells our story in style. Responsibilities: Plan, create, and publish content across Instagram, LinkedIn, Facebook, and Twitter. Strategize and execute paid social media campaigns (Meta, LinkedIn) and track their performance. Monitor trends, memes, and cultural moments to keep the brand relevant and fresh. Engage with followers and build a thriving digital community. Drive brand partnerships and collaborations to amplify our presence. Track performance metrics and share actionable insights with the team. Shoot and produce engaging content that aligns with our brand identity. Requirements: Minimum of 1 year of experience in brand partnerships, Meta ads, social media handling, and content shoot. A strong aesthetic sense and content instincts. Knowledge of tools like Canva, Hootsuite, and Meta Business Suite. Excellent communication skills, trend-spotting abilities, and a collaborative mindset.

Role & responsibilities Job Title: Head Relationship Management Location: Hyderabad (with travel to project sites as required) Department: Customer Success / Community Relations (Business Development) Reporting To: Director Business Development Role Overview We are seeking a dynamic, empathetic, and charismatic professional to lead our Relationship Management function. This individual will be the face and voice of Organo to our community members building lasting bonds, resolving concerns with care, conducting meaningful engagements, and cultivating trust throughout the customer journey. This is not just a CRM role its a leadership position that blends PR, event management, hospitality, and emotional intelligence to create extraordinary customer experiences. Key Responsibilities Customer Engagement Build strong, personal relationships with Organo residents and buyers. Be the first point of contact for addressing queries, concerns, and feedback. Follow through on all issues until closure and ensure timely communication throughout. Community Management Design and implement community-building initiatives, events, and forums that foster trust, joy, and connection among residents. Celebrate milestones, festivals, and special occasions with the community in culturally inclusive and thoughtful ways. Customer Advocacy Serve as the voice of the customer within Organo, presenting actionable insights to product, delivery, and service teams. Maintain a log of recurring concerns to help improve systemic service quality. Public Relations & Representation Represent Organo in community meetings, social platforms, and external events. Handle sensitive situations with tact, diplomacy, and discretion. Team Leadership Build and lead a customer relationship team as the company scales. Instill a culture of empathy, promptness, and excellence in service delivery. Preferred candidate profile 712 years of experience in customer relationship management, hospitality, PR, or community engagement roles. Excellent communication skills in English and Telugu (spoken and written). Ability to listen deeply, communicate with empathy, and resolve issues calmly. Confident event host and planner – able to handle logistics, guest management, and on-ground coordination. Warm, approachable, and emotionally intelligent personality. Experience in high-value customer segments (luxury real estate, hospitality, lifestyle, or wellness brands preferred). Background in hospitality, premium real estate, or luxury lifestyle brands. A people’s person who naturally makes others feel heard, appreciated, and included. High integrity and trustworthiness in handling confidential or sensitive issues.

About the job: We're looking for freshers (0 - 2 years of experience) who are full of energy, love people interaction, are creative thinkers, and have a strong affinity to create meaningful social impact. This role will be a great fit for those who: 1. Are natural planners and event organizers (small or big!) 2. Are excited to host, manage, and celebrate with communities 3. Have a good sense of creating a buzz on social media 4. Communicate effortlessly in English/Gujarati/Hindi 5. Love spending time with seniors and making every day special 6. Are comfortable with basic digital tools like Google Workspace Key responsibilities: 1. Planning club activities for seniors 2. Working with coaches to plan the delivery of activities 3. Hosting activities that are not coach-led 4. Creating a good, happy vibe at the club for seniors Selection Process We like to keep it real and fun here's what the selection journey looks like: Step 1: Apply on Internshala If you apply with a cover letter that tell us why you will be a good fit + social media profiles that justify it, you have better chances to get selected for the next round. Step 2: Share Your Story A 2-3 minute video where you introduce yourself, share one personal highlight, and tell us why you're a perfect fit. (No fancy equipment needed just authenticity!) Step 3: GoodSense at UnlockLife A day-in-the-life experience where you'll take on two real tasks that mirror your future role with us. It will be a 4-hour day spent at our Ahmedabad club on Sindhubhawan road. It's designed to be hands-on, insightful, and fun - giving you a genuine feel of what life at UnlockLife looks like. Selection criteria For Step 1: For Step 2: Clear thinking, storytelling, and the ability to connect For Step 3: GoodSense Day: How naturally you engage with seniors and tackle tasks with creativity and heart Please note that this is a full-time, on-site, 6-days a week (1 weekday off) role. Please apply only if you are comfortable with this. Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,40,000 - 3,00,000 /year Experience: 1 year(s) Deadline: 2025-07-04 23:59:59 Other perks: Informal dress code Skills required: Event Management, Planning, English Proficiency (Spoken), English Proficiency (Written), Hindi Proficiency (Spoken), Hindi Proficiency (Written), Gujarati Proficiency (Spoken), Effective Communication and Community Management Other Requirements: Proficiency in English, Hindi, Gujarati Active participation in co-curricular activities in school and college About Company: UnlockLife (a GoodPals Technologies Private Limited brand) is a platform designed to bring happiness, engagement, and better living to the senior community. We work closely with seniors to create memorable experiences, meaningful friendships, and moments of pure joy.

About the job: Key responsibilities: 1. Identify and reach out to streamers across platforms like Twitch, YouTube, Kick, and more. Craft personalized pitches to onboard them to Glitchover 2. Build and maintain long-term partnerships with streamers. Be their go-to person for all things Glitchover 3. Manage streamer profiles, support onboarding, and ensure smooth communication and satisfaction throughout their journey with us 4. Oversee our Discord community - keep it lively, organized, and interactive 5. Lead, train, and guide a team of outreach interns and freshers. Help them succeed in their tasks and maintain quality interactions 6. Stay on top of gaming and streaming trends, new creator platforms, monetization models, and community dynamics to ensure Glitchover stays ahead of the curve Preferred Candidate: 1. Deeply passionate and knowledgeable about gaming, eSports, and the streaming industry - you understand streamer pain points, fan culture, and what makes content go viral 2. A confident communicator with strong pitching and negotiation skills 3. Experienced in relationship/account management and team coordination 4. Comfortable working with platforms like Discord, Twitch, YouTube, Kick, Instagram, and others 5. Bonus: Previous experience in influencer marketing, creator management, or community building What You'll Get: 1. The chance to shape the early growth of a unique creator-focused platform 2. Creative freedom and responsibility from day 1 3. A team that listens to bold ideas and values experimentation 4. A front-row seat in the future of fan-streamer monetization Who can apply: Only those candidates can apply who: Salary: ₹ 2,18,000 - 3,00,000 /year Experience: 0 year(s) Deadline: 2025-07-04 23:59:59 Other perks: Informal dress code Skills required: Negotiation, Presentation skills, English Proficiency (Spoken), English Proficiency (Written), Interpersonal skills, Sales, Marketing, Effective Communication and Community Management About Company: We are a group of creative, driven, and like-minded individuals on a mission to enable effective and meaningful communication. We achieve this through a unique blend of technology, design philosophies, and out-of-the-box ideas.

About the job: Key responsibilities: 1. Introduce assigned educators to school staff and students 2. Conduct technical checks to ensure all necessary equipment and software are functioning properly 3. Organize and conduct parent-teacher meetings and orientations 4. Act as the primary point of contact for student, parent, educator, and school queries 5. Collect and compile weekly feedback from students and educators 6. Gather and provide reports from educators to schools and parents 7. Capture photos, videos, and testimonials from students, parents, and educators 8. Maintain a repository of media for promotional and reporting purposes 9. Collect and organize assessment papers 10. Facilitate the assessment process and ensure timely collection and distribution of certificates 11. Visit schools in Mumbai every week to ensure alignment of classroom activities with quality standards and provide on-ground support as necessary Who can apply: Only those candidates can apply who: have minimum 1 years of experience are from Mumbai only Salary: ₹ 2,00,000 - 2,60,000 /year Experience: 1 year(s) Deadline: 2025-07-04 23:59:59 Other perks: Informal dress code, Free snacks & beverages Skills required: Client Interaction, Operations, Client Relationship Management (CRM), English Proficiency (Spoken), Effective Communication and Community Management Other Requirements: 1. Bachelor's degree in education, business administration, or related field 2. Proven experience in quality assurance, customer relationship management, or education management 3. Excellent communication and interpersonal skills 4. Strong analytical and problem-solving abilities About Company: WhizJuniors is the world's biggest social gamified technology learning platform, exclusively for students from classes 1-12. Our platform allows the enhancement of the technical, creative, and entrepreneurial skills of young minds with an element of fun learning. We provide age-appropriate online courses with the right syllabus. Students have to learn and solve quizzes to earn coins, practice with practicals, and finally get certified. They can compare and showcase their scores, skills, and achievements, and the higher they score, the higher they rank.

Curate monthly activity calendars and run daily engagement sessions Build rapport with senior members and families and encourage participation Facilitate feedback and adapt programs accordingly. Write and design monthly newsletters

SSM Networks and Software is looking for Digital Marketing Intern - Canva Expert to join our dynamic team and embark on a rewarding career journey Community management: designing social media campaign, creating social media contents, answering to customers comments or questions (Facebook, Twitter, LinkedIn, Instagram, TikTok). Managing the companys official website. Writing contents for the companys blog or website. Creating contents for mail diffusion (newsletter) or online diffusion. Follow-up and improvement of SEO. Helping the marketing team to follow-up and improve the digital marketing strategy - Eligibility: BBA/MBA Marketing, Mass Communication, Creative Background - Skills: Canva, Instagram/Facebook content, basic video editing - Internship: 3 6 months with PPO option - Passion for branding and content creation is a must

About the job: Are you a social media savvy individual with a passion for marketing and creativity? Scott International is looking for a dynamic Junior Social Media Marketing Associate to join our team! As a key member of our marketing department, you will have the opportunity to showcase your skills in social media marketing, email marketing, creative writing, Instagram marketing and community management. Key responsibilities: 1. Develop and implement social media marketing strategies to increase brand awareness and engage with our target audience. 2.Discover and reach out to relevant influencers for collabs and campaigns. 3.Handle content posting and daily Instagram stories 4.Actively engage with and manage WhatsApp brand communities 5.Track basic performance metrics and share weekly updates If you are a highly motivated individual with a passion for social media marketing and a keen eye for detail, we want to hear from you! Join us at Scott International and take your career to the next level. Apply now! Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,42,000 - 3,05,000 /year Experience: 1 year(s) Deadline: 2025-07-03 23:59:59 Other perks: Informal dress code Skills required: Social Media Marketing, Creative Writing, Email Marketing, English Proficiency (Written), Canva, Instagram Marketing and Community Management Other Requirements: 1. Strong understanding of Instagram & influencer culture 2. Good communication and basic design skills (Canva, reels) 3.Self-driven, organized, and enthusiastic About Company: Scott International is a leading manufacturer and exporter of apparel and pet wear, known for our commitment to quality, innovation, and ethical production. With over a decade of experience in the B2B and D2C space, we serve clients across India and globally, offering end-to-end solutions in design, development, and manufacturing.

1.Content Strategy & Planning. 2. Content Creation & Publishing. 3. Community Management & Engagement. 4. Analytics & Optimization. 5. Cross-Functional Collaboration 6. Lead Generation. 7. Familiarity with video content creation tools Required Candidate profile Minimum 2 yrs of experience in social media content creation and community management, with a strong focus on B2B LinkedIn Exposure to marketing automation platform Basic knowledge of analytics tools

Customer Success Management & Process ExcellenceDesign, implement and execute scalable customer success workflows and operational processesBuild and maintain customer health scoring systems with early warning indicators for churn riskAnalyze usage patterns and engagement metrics to identify expansion opportunitiesLow/Medium Touch Customer Success ProgramsDevelop and execute educational webinars, customer newsletters, and targeted email campaigns to drive product adoption and engagementBuild comprehensive self-service resources including documentation, tutorials, knowledge base, and community management initiativesCollaborate with Solutions, Sales, Product and Engineering teams to drive customer outcomesCustomer Support & Operations ManagementProvide comprehensive technical and product support to customers via multiple channelsManage user accounts, permissions, billing inquiries, and subscription modificationsGenerate detailed usage reports, analytics dashboards, and customer performance insightsHandle payment processing, subscription management, and billing-related customer issuesTroubleshoot complex technical problems and coordinate resolution with engineering teams############Requirements############What Really MattersExceptional track record of managing mid-size or large enterprise customers at a SaaS startupA genuine passion for customers and solving their operational challengesAbility to understand the sales intelligence space and use domain knowledge to solve business problems for customersStrong analytical mindset with experience in data analysis, reporting, and process optimizationThe kind of values you have as a person - integrity, empathy, and customer-first mentalityWhat Matters SomewhatBetween 3-5 years of experience in customer-facing roles like Support, Success, or Operations Both less and more will not be desirable - less means you will likely not be able to work independently in our environment and more means you probably haven't grown fast enough in your career to match the grueling pace at which we prefer to work Experience in Customer Success Operations or similar role in the past will be valuableUnderstanding of technology and ability to grasp new technologies and tools quicklyExperience with customer success platforms (Gainsight, ChurnZero, Mixpanel) and CRM systemsThe organizations where you have worked - preferably SaaS companies with enterprise customers

Customer Success Management & Process ExcellenceDesign, implement and execute scalable customer success workflows and operational processesBuild and maintain customer health scoring systems with early warning indicators for churn riskAnalyze usage patterns and engagement metrics to identify expansion opportunitiesLow/Medium Touch Customer Success ProgramsDevelop and execute educational webinars, customer newsletters, and targeted email campaigns to drive product adoption and engagementBuild comprehensive self-service resources including documentation, tutorials, knowledge base, and community management initiativesCollaborate with Solutions, Sales, Product and Engineering teams to drive customer outcomesCustomer Support & Operations ManagementProvide comprehensive technical and product support to customers via multiple channelsManage user accounts, permissions, billing inquiries, and subscription modificationsGenerate detailed usage reports, analytics dashboards, and customer performance insightsHandle payment processing, subscription management, and billing-related customer issuesTroubleshoot complex technical problems and coordinate resolution with engineering teams############Requirements############What Really MattersExceptional track record of managing mid-size or large enterprise customers at a SaaS startupA genuine passion for customers and solving their operational challengesAbility to understand the sales intelligence space and use domain knowledge to solve business problems for customersStrong analytical mindset with experience in data analysis, reporting, and process optimizationThe kind of values you have as a person - integrity, empathy, and customer-first mentalityWhat Matters SomewhatBetween 3-5 years of experience in customer-facing roles like Support, Success, or Operations Both less and more will not be desirable - less means you will likely not be able to work independently in our environment and more means you probably haven't grown fast enough in your career to match the grueling pace at which we prefer to work Experience in Customer Success Operations or similar role in the past will be valuableUnderstanding of technology and ability to grasp new technologies and tools quicklyExperience with customer success platforms (Gainsight, ChurnZero, Mixpanel) and CRM systemsThe organizations where you have worked - preferably SaaS companies with enterprise customers

Customer Success Management & Process ExcellenceDesign, implement and execute scalable customer success workflows and operational processesBuild and maintain customer health scoring systems with early warning indicators for churn riskAnalyze usage patterns and engagement metrics to identify expansion opportunitiesLow/Medium Touch Customer Success ProgramsDevelop and execute educational webinars, customer newsletters, and targeted email campaigns to drive product adoption and engagementBuild comprehensive self-service resources including documentation, tutorials, knowledge base, and community management initiativesCollaborate with Solutions, Sales, Product and Engineering teams to drive customer outcomesCustomer Support & Operations ManagementProvide comprehensive technical and product support to customers via multiple channelsManage user accounts, permissions, billing inquiries, and subscription modificationsGenerate detailed usage reports, analytics dashboards, and customer performance insightsHandle payment processing, subscription management, and billing-related customer issuesTroubleshoot complex technical problems and coordinate resolution with engineering teams############Requirements############What Really MattersExceptional track record of managing mid-size or large enterprise customers at a SaaS startupA genuine passion for customers and solving their operational challengesAbility to understand the sales intelligence space and use domain knowledge to solve business problems for customersStrong analytical mindset with experience in data analysis, reporting, and process optimizationThe kind of values you have as a person - integrity, empathy, and customer-first mentalityWhat Matters SomewhatBetween 3-5 years of experience in customer-facing roles like Support, Success, or Operations Both less and more will not be desirable - less means you will likely not be able to work independently in our environment and more means you probably haven't grown fast enough in your career to match the grueling pace at which we prefer to work Experience in Customer Success Operations or similar role in the past will be valuableUnderstanding of technology and ability to grasp new technologies and tools quicklyExperience with customer success platforms (Gainsight, ChurnZero, Mixpanel) and CRM systemsThe organizations where you have worked - preferably SaaS companies with enterprise customers

Customer Success Management & Process ExcellenceDesign, implement and execute scalable customer success workflows and operational processesBuild and maintain customer health scoring systems with early warning indicators for churn riskAnalyze usage patterns and engagement metrics to identify expansion opportunitiesLow/Medium Touch Customer Success ProgramsDevelop and execute educational webinars, customer newsletters, and targeted email campaigns to drive product adoption and engagementBuild comprehensive self-service resources including documentation, tutorials, knowledge base, and community management initiativesCollaborate with Solutions, Sales, Product and Engineering teams to drive customer outcomesCustomer Support & Operations ManagementProvide comprehensive technical and product support to customers via multiple channelsManage user accounts, permissions, billing inquiries, and subscription modificationsGenerate detailed usage reports, analytics dashboards, and customer performance insightsHandle payment processing, subscription management, and billing-related customer issuesTroubleshoot complex technical problems and coordinate resolution with engineering teams############Requirements############What Really MattersExceptional track record of managing mid-size or large enterprise customers at a SaaS startupA genuine passion for customers and solving their operational challengesAbility to understand the sales intelligence space and use domain knowledge to solve business problems for customersStrong analytical mindset with experience in data analysis, reporting, and process optimizationThe kind of values you have as a person - integrity, empathy, and customer-first mentalityWhat Matters SomewhatBetween 3-5 years of experience in customer-facing roles like Support, Success, or Operations Both less and more will not be desirable - less means you will likely not be able to work independently in our environment and more means you probably haven't grown fast enough in your career to match the grueling pace at which we prefer to work Experience in Customer Success Operations or similar role in the past will be valuableUnderstanding of technology and ability to grasp new technologies and tools quicklyExperience with customer success platforms (Gainsight, ChurnZero, Mixpanel) and CRM systemsThe organizations where you have worked - preferably SaaS companies with enterprise customers

Customer Success Management & Process ExcellenceDesign, implement and execute scalable customer success workflows and operational processesBuild and maintain customer health scoring systems with early warning indicators for churn riskAnalyze usage patterns and engagement metrics to identify expansion opportunitiesLow/Medium Touch Customer Success ProgramsDevelop and execute educational webinars, customer newsletters, and targeted email campaigns to drive product adoption and engagementBuild comprehensive self-service resources including documentation, tutorials, knowledge base, and community management initiativesCollaborate with Solutions, Sales, Product and Engineering teams to drive customer outcomesCustomer Support & Operations ManagementProvide comprehensive technical and product support to customers via multiple channelsManage user accounts, permissions, billing inquiries, and subscription modificationsGenerate detailed usage reports, analytics dashboards, and customer performance insightsHandle payment processing, subscription management, and billing-related customer issuesTroubleshoot complex technical problems and coordinate resolution with engineering teams############Requirements############What Really MattersExceptional track record of managing mid-size or large enterprise customers at a SaaS startupA genuine passion for customers and solving their operational challengesAbility to understand the sales intelligence space and use domain knowledge to solve business problems for customersStrong analytical mindset with experience in data analysis, reporting, and process optimizationThe kind of values you have as a person - integrity, empathy, and customer-first mentalityWhat Matters SomewhatBetween 3-5 years of experience in customer-facing roles like Support, Success, or Operations Both less and more will not be desirable - less means you will likely not be able to work independently in our environment and more means you probably haven't grown fast enough in your career to match the grueling pace at which we prefer to work Experience in Customer Success Operations or similar role in the past will be valuableUnderstanding of technology and ability to grasp new technologies and tools quicklyExperience with customer success platforms (Gainsight, ChurnZero, Mixpanel) and CRM systemsThe organizations where you have worked - preferably SaaS companies with enterprise customers

Customer Success Management & Process ExcellenceDesign, implement and execute scalable customer success workflows and operational processesBuild and maintain customer health scoring systems with early warning indicators for churn riskAnalyze usage patterns and engagement metrics to identify expansion opportunitiesLow/Medium Touch Customer Success ProgramsDevelop and execute educational webinars, customer newsletters, and targeted email campaigns to drive product adoption and engagementBuild comprehensive self-service resources including documentation, tutorials, knowledge base, and community management initiativesCollaborate with Solutions, Sales, Product and Engineering teams to drive customer outcomesCustomer Support & Operations ManagementProvide comprehensive technical and product support to customers via multiple channelsManage user accounts, permissions, billing inquiries, and subscription modificationsGenerate detailed usage reports, analytics dashboards, and customer performance insightsHandle payment processing, subscription management, and billing-related customer issuesTroubleshoot complex technical problems and coordinate resolution with engineering teams############Requirements############What Really MattersExceptional track record of managing mid-size or large enterprise customers at a SaaS startupA genuine passion for customers and solving their operational challengesAbility to understand the sales intelligence space and use domain knowledge to solve business problems for customersStrong analytical mindset with experience in data analysis, reporting, and process optimizationThe kind of values you have as a person - integrity, empathy, and customer-first mentalityWhat Matters SomewhatBetween 3-5 years of experience in customer-facing roles like Support, Success, or Operations Both less and more will not be desirable - less means you will likely not be able to work independently in our environment and more means you probably haven't grown fast enough in your career to match the grueling pace at which we prefer to work Experience in Customer Success Operations or similar role in the past will be valuableUnderstanding of technology and ability to grasp new technologies and tools quicklyExperience with customer success platforms (Gainsight, ChurnZero, Mixpanel) and CRM systemsThe organizations where you have worked - preferably SaaS companies with enterprise customers

Customer Success Management & Process ExcellenceDesign, implement and execute scalable customer success workflows and operational processesBuild and maintain customer health scoring systems with early warning indicators for churn riskAnalyze usage patterns and engagement metrics to identify expansion opportunitiesLow/Medium Touch Customer Success ProgramsDevelop and execute educational webinars, customer newsletters, and targeted email campaigns to drive product adoption and engagementBuild comprehensive self-service resources including documentation, tutorials, knowledge base, and community management initiativesCollaborate with Solutions, Sales, Product and Engineering teams to drive customer outcomesCustomer Support & Operations ManagementProvide comprehensive technical and product support to customers via multiple channelsManage user accounts, permissions, billing inquiries, and subscription modificationsGenerate detailed usage reports, analytics dashboards, and customer performance insightsHandle payment processing, subscription management, and billing-related customer issuesTroubleshoot complex technical problems and coordinate resolution with engineering teams############Requirements############What Really MattersExceptional track record of managing mid-size or large enterprise customers at a SaaS startupA genuine passion for customers and solving their operational challengesAbility to understand the sales intelligence space and use domain knowledge to solve business problems for customersStrong analytical mindset with experience in data analysis, reporting, and process optimizationThe kind of values you have as a person - integrity, empathy, and customer-first mentalityWhat Matters SomewhatBetween 3-5 years of experience in customer-facing roles like Support, Success, or Operations Both less and more will not be desirable - less means you will likely not be able to work independently in our environment and more means you probably haven't grown fast enough in your career to match the grueling pace at which we prefer to work Experience in Customer Success Operations or similar role in the past will be valuableUnderstanding of technology and ability to grasp new technologies and tools quicklyExperience with customer success platforms (Gainsight, ChurnZero, Mixpanel) and CRM systemsThe organizations where you have worked - preferably SaaS companies with enterprise customers

Selected Intern's Day-to-day Responsibilities Include Manage and engage with the community via WhatsApp, ensuring timely responses, creating engaging conversations, and maintaining a positive environment. Develop and nurture partnerships with colleges and educational institutions to expand the reach of our product/services, create opportunities for students, and organize campus events or promotions. Manage high-value partnerships and collaborations, negotiating and closing deals, ensuring all parties involved are satisfied, and delivering on commitments. Act as the point of contact for users facing issues, addressing their concerns through calls, texts, and emails Resolve problems promptly and professionally to maintain a high level of customer satisfaction. Build and maintain long-lasting relationships with community members, educational institutions, and business partners to create a loyal and engaged network. Craft clear, engaging, and timely communication through emails, WhatsApp messages, and other platforms to keep users informed and engaged. Continuously come up with fresh ideas to enhance community engagement, improve user experience, and strengthen partnerships.

About the Role Were looking for a creative and organized Social Media Executive who will serve as the key point of contact (POC) between our company and marketing agencies The ideal candidate is someone who can develop engaging social media strategies, stay on top of the latest trends, and coordinate seamlessly with cross-functional teams If you have a flair for modern design, an eye for trending content, and the ability to effectively manage online communities, wed love to hear from you! Key Responsibilities Act as the primary liaison between the company and external marketing agencies, ensuring smooth communication and timely execution of campaigns. Content Planning & Ideation Develop and maintain a social media content calendar. Brainstorm and execute creative campaigns in alignment with current trends and brand objectives. Trend Monitoring & Adaptation Stay updated on the latest social media tools, trends, and innovations. Proactively recommend new content formats, platforms, and approaches to keep our brand presence fresh and modern. Coordinate with internal teams such as design, product, and customer support for relevant resources, approvals, and inputs. Ensure brand consistency across all online channels. Community Management Monitor audience engagement and respond to comments, messages, and reviews in a timely, brand-appropriate manner. Gather feedback from customers to inform content and product decisions. Analytics & Reporting Track and analyze performance metrics (reach, engagement, conversions) to optimize future campaigns. Prepare regular reports highlighting wins, areas for improvement, and insights for strategy refinement. Qualifications & Skills Education: Bachelors degree in Marketing, Communications, or a related field preferred. Experience: 1-3 years of proven experience in social media management or digital marketing. Technical Skills: Proficiency with social media platforms (Facebook, Instagram, LinkedIn, etc.) and scheduling tools. Soft Skills: Exceptional communication and interpersonal skills, fostering strong professional relationships. Highly organized with sharp attention to detail and a structured approach to tasks. Skilled at multitasking, prioritizing responsibilities, and staying productive in high-pressure environments. Creative thinker with a modern, aesthetically driven design sensibility.

Responsibilities: Strategy Development: Create and execute a comprehensive social media strategy that aligns with business goals. Conduct audience research and identify target demographics. Stay up-to-date on the latest social media trends and best practices. Content Creation and Curation: Develop engaging content for various social media platforms, including text, images, and videos. Curate relevant content from external sources. Maintain a consistent brand voice and visual identity. Community Management: Monitor social media channels and respond to comments, messages, and reviews in a timely manner. Foster a positive and engaging online community. Address customer inquiries and resolve issues. Campaign Management: Plan and execute social media campaigns, including paid advertising. Track campaign performance and analyze results. Optimize campaigns for maximum ROI. Analytics and Reporting: Monitor social media metrics and generate reports on performance. Analyze data to identify trends and insights. Use data to inform future strategies and campaigns. Collaboration: Work closely with marketing, sales, and other teams to ensure brand consistency. Collaborate with designers and content creators to produce high-quality content. Influencer marketing, and working with other businesses for cross promotion.

Key Responsibilities: Community Engagement: - Actively engage with the community across various platforms (social media, forums, blogs, etc.). - Respond to comments, questions, and concerns in a timely and professional manner. - Foster positive discussions and interactions within the community, encouraging participation. - Build relationships with community members, influencers, and advocates. Content Creation & Moderation: - Collaborate with the content team to create relevant and engaging content for the community (posts, articles, videos, etc.). - Moderate user-generated content to ensure it aligns with community guidelines and brand values. - Organize and manage events, webinars, or campaigns to boost community involvement. Community Development: - Help grow the community by identifying opportunities to expand. - Onboard new community members and provide them with resources and guidance. - Identify key community influencers and foster strong relationships with them. Feedback & Insights: - Gather feedback from the community and provide insights to internal teams (product, marketing, etc.). - Monitor and report on community performance metrics, such as engagement levels and sentiment analysis. - Stay informed on community trends and competitors to suggest improvements. Crisis Management: - Handle any community-related issues or crises calmly and professionally. - Escalate serious issues to the relevant departments and follow through to resolution. Key Skills & Qualifications: - Bachelor's degree in Marketing, Communications, or a related field. - 2-3 years of experience in community management, customer support, or social media roles. - Excellent verbal and written communication skills. - Strong understanding of social media platforms, online communities, and digital engagement strategies. - Empathy, patience, and the ability to handle difficult situations diplomatically. -Analytical skills to interpret community metrics and provide actionable insights. - Proficiency in using community management tools and social media platforms (e.g., Discord, Slack, Facebook Groups). Preferred Skills: - Experience with content creation and management. -Knowledge of SEO and content optimization. - Familiarity with online communities related to the industry. Why Join Us: - Here, you won't just be an employee; you'll be part of a family that encourages learning, growth, and innovation. We would like to hear from you if- -You are interested in being a part of a young and fast paced environment; to implement market best practice. - You are keen to put in place strong processes, and systems, and this is a chance to work in a company which is not burdened by legacy systems. - You realise that you are joining the team at an early stage, and can play a pivotal growth role as the company grows; you are excited to be early at the table. - You care about people and your team members, and you want to influence positive changes at the workplace.

Dechcept is an independent creative agency dedicated to helping brands achieve their discovery goals. With over a decade of experience, we specialize in providing creative solutions through branding, brand strategy, creative communications, video content production, space & environment design, brand launches & activations, and digital developments. We believe in enabling discovery for those who seek it and are passionate about community building and impactful campaigns. Role Description: This is a full-time hybrid role for a Brand Manager, located in Surat. The Brand Manager will oversee day-to-day brand management activities, including crafting brand strategies, ensuring brand consistency across various channels, and conducting market analysis. Responsibilities also include coordinating with creative teams to develop and execute branding campaigns, managing budgets, and monitoring performance metrics to drive brand growth. Qualifications: - Experience in Branding, Brand Strategy, and Brand Management - Skills in Creative Communications, Campaign Management, and Community Building - Proficiency in Market Analysis and Performance Metrics - Strong coordination skills with creative teams and stakeholders - Excellent managerial and leadership skills - Ability to work on-site in Surat - Bachelor's degree in Marketing, Business, Communications, or a related field - Experience in a creative agency or similar environment is advantageous

EC-Council University (ECCU) is an academic institution that operates under the parent company EC-Council, the largest professional training and certification body in Information Security. ECCU courseware and curriculum is nationally accredited by the Distance Education Accrediting Commission (DEAC). ECCU is primarily focused on cyber security and offers both a Bachelors (BS) and a Master (MS) degree program. ECCU currently offers its courses on an E-Learning platform (Canvas) and therefore is 100% online. EC-Council University owned by the EC-Council Group. EC-Council coined the phrase Ethical Hacking in 2001 and is the worlds largest Cybersecurity certification body, carrying accreditations by the US Department of Defense (DoD), ANSI, and more. Experience a rewarding career that allows you to influence education in various Cyber Security domains such as Ethical Hacking, Digital Forensics, Penetration Testing, Network Defence and more. www.eccouncil.org and www.eccu.edu Role and Job Description: 1. Social media strategy FB, IG, Twitter, YouTube, LinkedIn for ECCU 2. Manage & update ECCUs social media handles 3. Create & execute content calendar across all platforms 4. Competitor analysis & monitor them on regular basis 5. ORM including Q&A websites across all targeted countries (answers.com, Quora etc.) 6. Research local upcoming social media platforms in targeted countries 7. Monitor & increase user engagement and create new engagement strategies 8. Reply to user queries 9. Create organic lead gen strategies from social media 10. Research& execute influencer marketing strategies 11. Co-ordinate with designer to make creatives that follow brand guidelines 12. Co-ordinate with content strategist to make social media content 13. Prepare weekly & monthly reports on KPIs, emerging trends 14. Research new social media tracking tools &competitor analysis tools Qualifications/Skillsets required: Experience: 4-10 years Bachelor's/ masters degree in business, marketing, communications, or information technology. Bachelor’s Degree in Marketing, Communications, or related field 3+ years’ experience in social media management Exceptional multi-tasking skills and have a pulse of Gen Z and adult learners Able to explain complex social media data in an understandable way Strong problem-solving skills Knowledge of Facebook’s advertising platform is required A solid grasp of how blogging, press releases, social media, and related strategies go together with SEO Experience in building inbound organic search traffic and improving SERPs A background in creating reports showing web analytics data and site evaluations An up to date, working knowledge of current, past, and projected trends in the SEO industry Employment Verification Statement: ECCU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications. Additional Information We are an equal opportunity workplace and an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status and we do not discriminate based on such characteristics or based on any other status that is protected by the laws or regulations in the locations where we work. EC-Council is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process and need a reasonable accommodation to complete the process, please contact us at ecchr@eccouncil.org and let us know how we may assist you. This is a full-time employment opportunity. To be eligible to apply for this job, you must either be a citizen of the country or have legal authorization to work in the country where this job is posted and must be residing in the same country. You may be asked to share proof of this prior to receiving an offer of employment. You are required to notify us immediately if your status changes after you have submitted your application. Failure to do so may disqualify your application. This notice, together with our Privacy Policy and Terms of Use of this website and any other documents we mention here, is meant to inform you on what personal data about you we collect, use, disclose, share, or otherwise process when you are applying for a job at EC-Council or when EC-Council contacts you for recruitment purposes. Please read carefully to understand our views and practices on how we protect your personal data: Privacy Policy | EC-Council (eccouncil.org).

Exciting Opportunity at Propacity: Community Associate Wanted! Are you ready to redefine real estate ? - Propacity, one of India's fastest-growing PropTech startups, is on the lookout for a Community Associate. We are seeking a dynamic and community-oriented individual to join our team as a Community Associate for our learning app. As a Community Associate, you will play a pivotal role in enhancing user engagement, facilitating content distribution, and overseeing live sessions. This position requires a blend of digital understanding, content expertise, and a keen eye for polished communication. What are we solving at Propacity ? - At Propacity, we are changing the way India thinks real estate, by elevating the experience of every stakeholder in the industry. At the core, we are building a platform to empower real estate brokers, manage, and grow their business. With Propacity powered brokers, every potential buyer/seller will be able to search/transact real estate reliably, securely, and easily Why join us ? - We are one of India's fastest-growing Prop-Tech startups. We are a team of startup heroes, technology enthusiasts, product makers and business operators who want to challenge the status quo. Our team is super passionate, customer obsessed and extremely supportive of each other. As a Community Associate, your key responsibilities will be : Community Engagement : - Foster a sense of community among app users. - Maintain a vibrant and interactive platform through regular engagement initiatives. - Respond promptly to user queries, feedback, and concerns to ensure a positive user experience. Content Distribution : - Coordinate and execute strategies for effective content distribution. - Drive user acquisition through creative and targeted distribution methods. - Monitor and analyze download metrics, adjusting strategies as needed. Live Sessions Management : - Organize and host live sessions to enhance user learning experiences. - Collaborate with subject matter experts to plan and execute engaging live content. - Ensure seamless technical execution of live sessions. Community Associate Responsibilities : - Keep the community informed about app updates, events, and new features. - Encourage user-generated content and active participation within the community. - Collaborate with the marketing team to align community initiatives with overall brand strategy. Qualifications : - Proven experience in community management. - Excellent written and verbal communication skills with a keen eye for detail. - Digital-savvy with a strong understanding of content and engagement metrics. - Familiarity with live session tools and platforms. - Ability to work collaboratively and independently in a fast-paced environment. Join our team at Propacity and gain valuable experience working with our fantastic team. Apply now and take the first step towards a rewarding career in the real estate industry!

About the job: This is a full-time remote position for a GTM Executive. Key responsibilities: 1. Assist in market research, support the development of go-to-market strategies, and help with running marketing campaigns along with creating content. 2. Work closely with the founder, contributing to content creation, tracking marketing metrics, and executing GTM strategies. Requirements: 1. Experience in digital marketing. 2. Comfortable with Canva, AI tools for content creation. 3. Customer outreach and engagement skills. 4. Content creation and marketing metrics tracking skills. 5. Ability to work independently and remotely. 6. Experience in real estate or the technology industry is a plus. Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,00,000 - 3,00,000 /year Experience: 1 year(s) Deadline: 2025-06-26 23:59:59 Skills required: Content Writing, Digital Marketing, Canva and Community Management About Company: We are a tech consulting company and work on cutting-edge technologies to build software solutions for other startups